Haute Florist Reviews

Name: Haute Florist
Address: Haute Florist, Prestige Gifting Ltd, E Mill, Dean Clough, Halifax
Rating: 4.69

4.7 Rating 29,996 Reviews

93 %

of reviewers recommend Haute Florist

Company Reviews

Product Reviews

Metrics

4.7

Based on 29,996 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult

Haute Florist 5 star review on 24th July 2025

Anonymous

Haute Florist 5 star review on 29th May 2025

Declan Mcinnes

Haute Florist 5 star review on 26th May 2025

Dani Filmer

3787

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rubbish! Order not delivered on time and when I followed they had lost my order. They had to reinstate my order, which was eventually delivered 5 days late. No apology, no compensation.”

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Posted 4 years ago

“That's a -1 star - POOR on every level!!! Tempting website but very poor service, customer service attitude was appauling, blamed the supervisor, and didn't take deal with a bereaved customer in a professional manner. Extremely disappointed taken by the manager - happy to take the money and took over 5 days to refund. I would NEVER recommend this company - all show no delivery. The trades act should investigate if they are infact a bogus set-up!!! I was told the order was cancelled, I wasn't notified - I chased it up 3 days later only to get an unprofessional "blame it on the system" answer and told to re-do my order - what a JOKE!!!”

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Posted 4 years ago

“Ordered yesterday and not arrived,very disappointed....”

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Posted 4 years ago

“Was really disappointed when the flowers came, paid £43 for about 7 flowers all in bud, I appreciate they will bloom, but was what I was expecting at all. They were bought for a baby shower and could hand them to the Mum to be because they just didn’t look right.”

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Posted 4 years ago

“They say coupon has not minimum spend. But when checking out it states there is a minimum spend. So don't be fouled!”

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Posted 4 years ago

“Awful flowers mostly dead, Cheap and nasty teddy not as pictured. Arrived a day late too as if the fact they were dead wasn’t bad enough.”

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Posted 4 years ago

“Father's Day has come and gone without the delivery of the over-priced flowers we paid Haute Florist to deliver. And it seems they have no idea when this delivery will actually take place. Possibly on Father's Day next year??”

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Posted 4 years ago

“PLEASE CHECK THEIR REVIEWS ON TRUSTPILOT! THERE IS NO GUARANTEED DELIVERY DATE AND EVERYTHING IS DONE THROUGH ROYAL MAIL. NOT A GOOD COMPANY. POOR CUSTOMER SERVICE. NO REAL ORDER TRACKING. This is not about the money. The card attached held a surprise for my partner on her birthday. I don’t care for the refund. I care that this was meant to be delivered by a courier but is at the mercy of the Royal Mail when I specifically picked flowers that were’nt meant to come through the post.”

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Posted 4 years ago

“Ordered before checking reviews - hoping my experience would be different. WRONG. Demanding a refund or reporting to Ombudsman. Disgrace.”

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Posted 4 years ago

“My friend bought me some flowers but when they arrived they werent fresh, roses looked a few days old and leaves turned brown already the had carnations wilted.”

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Posted 4 years ago

“Ordered a large hand tied bunch of Orion flowers and paid £60! What was delivered was not £60 worth of flowers. I am totally disappointed and feel totally ripped off.”

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Posted 4 years ago

“Awful and terrible aftercare service. Very disappointed flowers didn't arrive for my sister in laws special birthday. After arguing back and forth with Mohammed I eventually got a refund. Shocking and never again.”

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Posted 4 years ago

“I’m really disappointed to have to write this, but the service I received today from Haute Florists has now made me an ex-regular customer. I downloaded the app to save time ordering through the website, and it offered a £5 on the first order via the app - result I thought! However, it wouldn’t apply the discount code when asked for and I thought there was something amiss with the app. I placed the order and contacted Haute to explain the situation. I was told that I had to proceed with the order and apply the discount code at the very end by pressing ‘update’. At no point was that explained on the app. I asked for them to honour the £5 discount and they refused, quoting I could still use it on my next order. Well, that’s no use as I won’t be placing any more orders with Haute. Beware app users!”

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Posted 4 years ago

“Ordered a large bouquet for my mother’s golden wedding anniversary and paid an extra £10 for the large size. When the bouquet arrived it certainly wasn’t large and 4 days later the flowers are dead! They were cared for properly however have not lasted at all. So disappointed. £60 is not a cheap bouquet however the quality is awful.”

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Posted 4 years ago

“I ordered the large bouquet of 'luxury' peonies. Nothing could be further from the truth - the stems I received were absolutely not 'luxury' blooms. The majority (all bar two) did not arrive 'in bud' despite the description on the website stating they would. The peonies had very small heads/blooms and very thin stems and never at any point looked anything like the [only] photo on the website, which was of the medium sized bouquet. I received two small pieces of foliage with the bouquet, which would have been impossible to style per the website photo, surrounding the bouquet. I would have needed a further four or five pieces to achieve this. As it was, one of the two foliage pieces I received was badly eaten by insects and was suffering from black mottle on the leaves. With regard to the peonies themselves - well, I've purchased bigger carnations! The blooms were tiny, 2 blooms withered in bud (that will be the only two received in bud) and a third stem was bent and nearly broken in two. Despite sending photos of all the issues to customer service I was told there were no quality issues and was refused the refund I requested. I was offered another bouquet, which I declined as the flowers are poor, poor quality and in no way worth the money charged. By the way, the difference between the large and medium sized bouquet is one stem - disgraceful. The website does not state how many stems are in each size of bouquet and the depiction of the large bouquet has a 'best seller' sticker placed strategically across it so you can't know in advance exactly how bad value for money this bouquet really is! Based on my personal experience (and 69% of other customers it seems who have provided feedback on Trustpilot (I wish I'd read the other reviews before buying) I would advise avoiding Haute Florist at all costs. Awful flowers and awful customer experience.”

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Posted 4 years ago

“Received handtied today. 4 orchids, 3 dead, 1 nearly not quite. Roses 5, very bruised, on the edges. Orange cala lily, with hole in. Salal, chewed.... very little water in the bottom. Not good. I am a florist, so like to have good quality flowers.”

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Posted 4 years ago

“I'm sad to say that my first experience of ordering from Haute Florist was awful. The wrong message card was sent to a bereaved friend. I didn't have the heart to ask her if the flowers were the right ones. Having bought them on behalf of a group of friends it was embarrassing aswell. I then had to wait 45 minutes to get through on the phone and was offered a refund for the cost of the flowers.”

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Posted 4 years ago

“I haven’t received any delivery”

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Posted 4 years ago

“I always use this company and they have never failed me. However, this time they failed me and sent my other half a batterd hat box of red roses which i spent 165 quid on.”

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Posted 4 years ago

“Ordered the Windermere bouquet for my mum for her birthday she waited in all day for this disappointment of what looked like a very cheap wilted version of what was pictured. Overly charged for some cheap dead roses with whatever else was thrown in. My poor mum put on a polite smile but deep down we where both very disappointed!! Will never order from this place again.”

Helpful Report

Posted 4 years ago

Haute Florist is rated 4.7 based on 29,996 reviews