The turf is fine but the delivery was truly shocking. We paid extra for delivery before 11 as we had someone coming in the morning to lay the turf. The turf arrived eventually at 5.15, by which time our help had long gone, so my husband and I (both retired) were out until 8.30 pm laying it! We had to call customer services on numerous occasions and didn't feel we were getting an honest answer. We only got one call back when it was nearing 5pm and we were threatening to refuse delivery. Please be aware that this is a pallet delivery and the driver could not get the load up a very small slope onto our drive, I don't think this was made clear enough.