Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.64

4.6 Rating 3,588 Reviews

91 %

of reviewers recommend Turfonline

4.6

Based on 3,588 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 19th September 2025

K Watts

Turfonline 5 star review on 14th September 2025

L Postan

766

Anonymous

Anonymous // 01/01/2019

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“Delivery excellent and so is product”

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Posted 7 years ago

“Quality of turf is excellent Delivered as promised”

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Posted 7 years ago

“Thanks for the turf is is great and arrived when thy said it would. Can’t recommend you guys enough Thanks”

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Posted 7 years ago

“Excellent service and excellent turf many thanks”

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Posted 7 years ago

“Very happy”

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Posted 7 years ago

“Delivered turf before 10am, have to say the quality was excellent, driver very helpful and left pallets exactly where I asked. Turf went down well and looking forward to a great lawn soon. Would highly recommend this company.”

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Posted 7 years ago

“Grass was delivered in top condition and only took only 2 days to look like a healthy lawn.”

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Posted 7 years ago

“Everything was easy, delivery on time and product excellent”

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Posted 7 years ago

“having recently purchased 44 rolls of turf for my garden project I was very pleased with the quality and ease of your website. Making the ordering process very easy and straightforward. It was also very handy to use your online calculator tool, which let me select the correct number of rolls for my project. However, this didn't go according to plan... On the day of delivery, the driver was very rude. He complained that my driveway was awkward to access. I've received many deliveries by large lorry before with no issues. My neighbours were very annoyed because he threatened to drive over their grass. Again, unnecessary because my driveway is very accessible. He also said it would be impossible to place the pallet as far back as possible and out of the way of my car so I could park easily. Again I said it was possible to reverse back very far, but he insisted on dropping the rolls halfway onto my driveway, meaning I could not park my car behind, and I have a very large driveway that can easily fit two cars parked behind each other. I had to park on the road because there was no room now. So not very impressed with his attitude and customer service. I lay the turf the very next day (Saturday), after lifting the old grass off and preparing the ground surface. I was very surprised after finishing off the large circle that I was left with about 27 rolls of turf still (from 44). Obviously, the smaller circle would not require that many rolls to cover it. At the end of the day, I had finished laying all rolls of turf required and was left with 20 rolls. I basically used 24 rolls from the 44 quoted. How could this have been so inaccurate? I have been directly in touch with you by email because I'm very unhappy about this waste of turf and waste of money and I would like to be compensated for my loss. Lastly, I was unhappy with a few rolls which had dead patches of grass on it. I really hope these recover.”

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Posted 7 years ago

Hi Dylan, Sorry to hear that you had issues with your delivery. There's no excuse for a driver to be rude, and I will make contact with the delivery company about this. I have emailed you as regards the calculation problem you had. I have verified that there is no issue with the calculator on the website and have sent you a diagram with the error that was made as regards the measurements you took. If you need any more clarification, please get back in touch.

Posted 7 years ago

“Good delivery, arrived as arranged, friendly driver. Turf has taken well & weed-free.”

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Posted 7 years ago

“Fresh cut ....... lovely green grass easy to lay , great delivery service”

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Posted 7 years ago

“The first quantity of turf was very good and laid well on front lawn. The second delivery for the rear garden was very dry on the outside and she'd lots of dust when delivered and I took photos as requested as not happy but was told by your customer service to lay. I took photos and sent them to you on an email complaining that at least 5of the strips were dead. You did not respond or acknowledge my originalemai or the second one either. Can you now do so? We ordered some more turf as we were short and took the minimum quantity but only needed 4 however 2of these were torn up and unusable and the other 4 were used to replace the dead sections from the previous delivery that had gone completely brown after copious watering. I believe you should refund the faulty strips and if no response is forthcoming I intend to put your payment into dispute with my card company.”

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Posted 7 years ago

Hi there, It looks like you had a typo in the email address you had been sending your messages to, but we've got those through now and will take a look for you.

Posted 7 years ago

“The website is easy to understand and navigate and (though a bit pushy) offers all the extras that you may need such as top soil. It has easy to use calculators to establish how much of what you need. The turf and top soil were delivered on time and the very polite delivery man had no problem running the pallets up our drive way and into our garage. Our delivered turf was of good quality generally (not that I'm an expert and would know the difference) though it had a number of spots of stunted growth which unfortunately only became apparent after the turf had been laid and it was too late to replace these. A number of the sods were not irregular and torn but there was more than enough in the extra 5% to make these not necessary.”

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Posted 7 years ago

“Good Service Good delivery Great turf Would highly recommend this company for turf Many thanks Ken”

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Posted 7 years ago

“Fantastic service and live in difficult place to get to and gentleman took to my door ...first ckass”

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Posted 7 years ago

“Not tried turfing before and saw horror stories on youtube from OnlineTurf, but TurfOnline (Harrowdens) was great no issues at all. Turf was all green, no tears, all pieces the same size, even thickness, etc. Has some meadow grass in it here and there but not a huge amount. After a week it seems to be mostly growing well, so hopefully will all be fine!”

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Posted 7 years ago

“Delivered promptly, excellent quality, laid it the same day and is now growing rapidly!”

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Posted 7 years ago

“My order came in 2 pallets. The first pallet layer was perfect! But the 2nd pallet was not as good and I am hoping that with plenty’s of care the yellow patches will disappear once rooted.”

Turfonline 4 star review on 4th June 2018

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Posted 7 years ago

“Good quality turf and soil and good customer service advisors”

Turfonline 5 star review on 4th June 2018

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Posted 7 years ago

“Turf quality is great and communication good Let down by delivery not arriving on the day stated. But overall job looks great”

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Posted 7 years ago

Turfonline is rated 4.6 based on 3,588 reviews