Turfonline Reviews

Name: Turfonline
Address: Harrowden Turf Ltd Colpmans Farm Islip, Kettering
Rating: 4.65

4.7 Rating 3,623 Reviews

91 %

of reviewers recommend Turfonline

4.7

Based on 3,623 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Visit Website

Phone:

01832777111

Email:

contactus@harrowdenturf.co.uk

Location:

Harrowden Turf Ltd Colpmans Farm Islip
Kettering
NN14 3LT

Turfonline 5 star review on 19th February 2026

J Simmons

Turfonline 5 star review on 26th October 2025

S Cumberledge

Turfonline 5 star review on 19th September 2025

K Watts

768

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to order, good turf wish was cut shorter before delivered. Frustrating that on a Saturday delivery there's no way of contacting the office if there is a problem. But would order with this turf company again.”

Helpful Report

Posted 9 years ago

“Ordered online, very interactive and informative website. Entered special instructions for delivery, however this information was not received by them. Turf arrived was of a very high quality (Jubilee) and lush and green. Installed beautifully, no complaints with product. There was an issue with delivery where the pallet could not be removed by the delivery driver due to weight. I was then involved in a conversation between the delivery company and turfonline, which i feel i shouldn't have had to be involved in. In the end i had to assist The delivery driver with offloading. Excellent product, however logistics need to be improved (including website not receiving special instructions). Otherwise would have given full stars. Ultimately, the turf was a very high standard at a fair price.”

Turfonline 4 star review on 3rd August 2016

Helpful Report

Posted 9 years ago

“Turf arrived on time..good quality product! Looks nice!!!”

Turfonline 4 star review on 31st July 2016

Helpful Report

Posted 9 years ago

“My turf was delivered within the time slot specified and in great condition, the only hiccup was that the fertilizer I also ordered didn't end up with the delivery. After a call to the office, this was promptly refunded. Other than that everything was fine and the grass looks great now it's bedding in.”

Helpful Report

Posted 9 years ago

“Good quality turf. Delivery was at a reasonable time in the day and driver rang ahead to advise the delivey time”

Helpful Report

Posted 9 years ago

“Ordered and delivered in 2 days. Turf was very good quality. Disappointed with the delivery. It comes on a pallet which we didn't realise and had to be left on the street outside our house until.it was laid.”

Helpful Report

Posted 9 years ago

Hi Katie, So pleased that you were happy with the quality of the turf. As regards kerbside delivery. We have tried to make it clear on the website that the turf is delivered palletised to kerbside. However, if you didn't spot this fact then future customers could also miss it. Consequently we have asked our website designers to emphasise it more so that we don't disappoint anyone else. Hope you are enjoying your new lawn, Kind Regards, Angela.

Posted 9 years ago

“I found the service excellent, and the quality of the turf good.”

Helpful Report

Posted 9 years ago

“90 percent good. But we had three rolls. At bottom of pallet that was dried out. It looked as though they were cut well before delivery. And it was these pieces that we was patching up with at the end of laying the turf. In general good. And not a week in yet, and it is looking good. We would recommend . Mrs j Hulme”

Helpful Report

Posted 9 years ago

Hello Mrs Hulme, Sorry that you had 3 rolls that looked dry. I'm confident that if you have laid and watered them they will recover but any issues please let us know and we'll be happy to resolve. Kind Regards, Angie.

Posted 9 years ago

“The delivery was fine and the person who rang up about was wrong however the order was and everything turned out okay was left worth a little more turf than needed but I am sure i can deal with this. the overall result after it has been laid is w=very good”

Helpful Report

Posted 9 years ago

“Good quality turf. Nicely cut and rolled and well packaged on the pallet. Good value for money. Only problem was that the pallets were delivered and left in a dangerous place hanging out onto the road by the driver. Apart from that recommended.”

Helpful Report

Posted 9 years ago

“Very happy with the overall customer service and speed of delivery. My only real concern was that one or two of the turfs were a rather thin on the cut edges and a couple broke up a bit as they were being laid but, as they were only put down a couple of days ago it is too early to comment on how the lawn will look once it has bedded in!”

Helpful Report

Posted 9 years ago

Hi Ceri, Glad to hear that you are pleased with the service and delivery. The condition of the turf can sometimes be affected by the weather conditions when harvested. However, any tears or frayed edges will knit together once laid and I'm confident you will be very pleased with your new lawn. Kind Regards, Angela.

Posted 9 years ago

Turfonline is rated 4.7 based on 3,623 reviews