I hate being lied to. We purchased over £248 quid worth of turf and a bulk bag of soil on Friday. We didn't need any of the soil after all of our work, however and I checked on your website to see what your returns policy was. https://www.turfonline.co.uk/returns-policy This is the exact language (cut/pasted) from your website returns policy: "1.2 Return of Products at your own cost. 1.2.1 In respect of non-palletised Products (such as sundry Products) you will need to arrange for return to us at your own cost, quoting your order number. Please see paragraph 1.11 for details regarding the methods that you can use to return Products to us. We will not reimburse you for any delivery or other costs that you incur in returning the Products to us. Your relevant order number must be quoted on all returns. 1.2.2 In respect of palletised Products (such as turf) or products which cannot usually be returned by post (such as lawn soil) please contact us and we will arrange collection. You will be responsible for the collection costs which vary by location, but are usually around £50 per pallet or £20 per item." When I spoke to one of your customer service reps this morning, I was informed that not only was this NOT TRUE, but that I would be out an ADDITIONAL 20 quid with absolutely no refund whatsoever! Asked to speak to a manager because she kept talking in circles, and was told he wasn't available. It doesn't cost 100 quid to collect 1 pallet of dirt. I'm extremely unhappy with your customer service. We've taken good care to cover it and make sure it is as exactly as it was when delivered Friday. I called and emailed at 5:30 on Friday to arrange. Called back again Monday and got this rubbish. If you're not going to stick to your own policies and honor it - than at least do your duty and not lie on your website and just say NO RETURNS. Rubbish service.