Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,587 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,587 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 22nd May 2024

249

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There website was easy to us and order. It was delivered a early.”

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Posted 3 years ago

“I purchased a small hydraulic table from Groomers. The website is easy to navigate and ordering was easy . There was a problem with the delivery but after a few emails this was resolved and the missing items located. The courier had delivered to the wrong address and we collected it ourselves. The table is not very stable and the surface is very plasticky and not non slip. Quite disappointed really as it was expensive.”

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Posted 3 years ago

“Quick postage and fab products - exactly as advertised”

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Posted 3 years ago

“I try to phone you but it went to answer phone. So I left a message asking if I could send a pair back in xchange for a longer pair. I could I pay an extra. I never hurd back from you”

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Posted 3 years ago

“Everything arrived quickly..I ordered cologne and no bottles were broken.. very happy customer.”

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Posted 3 years ago

“Excellent service, goods arrived very quickly + I ordered a new conditioning spray Mandarin & Lemongrass which my customers love.”

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Posted 3 years ago

“Very stable and well made (so quite heavy)”

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Posted 3 years ago

“Great products, I’ve used them for years”

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Posted 3 years ago

“Great product range. Using it regularly. I use it through app and would be great if I could see my order history same as I would like to receive notification when my order was posted, not only that it was confirmed.”

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Posted 3 years ago

“Having tried other de tangling sprays there was a base line to to use for comparison and this product has worked the best of all on my cavapoo, which tangles very easily. Now it is not a problem any more.”

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Posted 3 years ago

“An excellent experience shopping with a Groomers online. Product was a very good price, cheapest I found online and it arrived in super fast delivery time with no problems. I would definitely recommend this company.”

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Posted 3 years ago

“Haven't used these yet but delivery was quick and the clippers look very heavy duty and robust The parcel was unfortunately left outside the front door which I was very unhappy about but this is a problem with the courier not the product”

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Posted 3 years ago

“These are very easy to use and add a lovely shine to my working cockers coat”

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Posted 3 years ago

“Very please with purchases and quick delivery”

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Posted 3 years ago

“Ordered a muzzle and a few other bits on Monday I urgently needed and expected a good service from groomers as I’ve ordered from them before, but it got to Friday and I hadn’t received my goods and it turned out for some unknown reason they hadn’t shipped my order out, they were quick to sort my order out and and also send a second muzzle on a next day delivery and also refunded my postage. Great customer service. Would definitely recommend.”

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Posted 3 years ago

“Was very happy with my order. Came within a week. They had most things a couple of things was out of stock but understandable in this current climate. Will order again when in stock.”

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Posted 3 years ago

“Easy to order online. Goods received promptly and well packed. Unfortunately, some small parts missing from package. Rang customer care, who advised they would investigate and ring me back. That was over 3 days ago, with no response so far?”

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Posted 3 years ago

“I’m always very happy with the products I receive from Groomers & the service is always friendly & helpful. My biggest problem is that I never get an invoice ! I always have to ring up to ask for one after the delivery, even though I’m told they send one separate from the delivery or by email I never receive one unless I chase it us, very frustrating.”

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Posted 3 years ago

Dear Lucy, Thank you for your review. We are really sorry to hear you haven't had the invoices coming through. We have checked your account and we do have you set up to receive these via email. Therefore, we would kindly ask just to check your spam/junk folder, just in case these filter through to this box. However, if you experience any further issues, please do not hesitate to call us and a member of the team will happily assist you. Kind regards The Groomers Team

Posted 3 years ago

“Great sturdy Chunkers, the only problem with them is the finger and thumb inserts come out really easily and they were pretty useless to begin with. Other than that they work perfectly well.”

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Posted 3 years ago

“Ideal for professional and owners to buy good quality tools and products which are not available in high street shops. One stop shop for most things needed. As a dog groomer I’ve used Groomers online for nearly two decades and still using them. 😊”

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Posted 3 years ago

Groomers Online is rated 4.8 based on 9,587 reviews