Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality products delivered on time and good customer service when you phone with any questions.”

Helpful Report

Posted 1 year ago

Hi Anna, Thank you for your review. We're sorry to hear you're experiencing issues with your blade. Please email us at customer.service@groomers-online.com to discuss an exchange. Thanks Ella

Posted 1 year ago

“Products delivered quickly. However because the jacket is fitted the large size was a little tight over the hips, but it fitted well on the busy. The doggy perfume is very nice.”

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Posted 1 year ago

“I purchased a bath on legs (with a ramp) because bending over to wash my dog was starting to make bathtimes too uncomfortable for me, and because I'm just starting to be a home-visit dog groomer and not all my clients have a bath in their homes. The estimated delivery for the parcel was a week away, but it ended up coming 2 days later, without warning (would have preferred an email update). The bath itself came in great condition - no severe damage to the packaging, all the components were there, and nothing had been damaged in transit. Despite the missing communication step, I found this first experience of Groomers Professional's shop site to be helpful and met expectations.”

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Posted 1 year ago

“The bristles feel sharp and Ted my cockapoo isn't keen on me brushing him with this brush, even though I'm as gentle as I can be. I really wanted a brush with bristles that aren't bent over a little at the tips.”

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Posted 1 year ago

“Fast easy ordering of good quality products, not had time to use yet though.”

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Posted 1 year ago

“Good service. I have used groomers for years and is always my go to firm thank you”

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Posted 1 year ago

“Prompt delivery,excellent products will definitely recommend & use again.”

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Posted 1 year ago

“Fast delivery, quality products, shame have to spend so much to get free delivery”

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Posted 2 years ago

“Quick and very reliable service .Good products would recommend to others”

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Posted 2 years ago

“Very fast delivery very happy with the one product, the only thing was the shampoo lid wasn’t screwed on properly and did leak.”

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Posted 2 years ago

“Happy with my order Would recommend”

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Posted 2 years ago

“Pet grooming hair dryer I needed to replace the hose for was out of stock so spoke to your team who confirmed that should be back in stock at end of March and they would put me on waiting list and email me when back in stock. That didn't happen so it was pure luck that I happened to be browsing and noticed they were in stock. Products great, customer service could be better.”

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Posted 2 years ago

“The package was broken but the product inside was exactly what I wanted.”

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Posted 2 years ago

“As expected - what else can I say?”

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Posted 2 years ago

“I enjoy the products particularly the evening primrose oil conditioning spray, it’s my only go to to finish a dog off”

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Posted 2 years ago

“I was satisfied with the amount of time it took for products to arrive and communication was good. Quality of Products are good, and comparable price to other sites”

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Posted 2 years ago

“My dog's groomer recommended Ridasect flea shampoo as I was having flea problems. It cleared most of them I'm pleased to say and will be using it regularly together with flea drops. His coat is shiny and soft as well. Very pleased.”

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Posted 2 years ago

“I am very please with all groomers service”

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Posted 2 years ago

“Very happy with my order , came within a few days , well pack .”

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Posted 2 years ago

“Experience buying from Groomers Online is always easy and straightforward. Posted quickly. Sadly disappointed with the product I bought - not to the quality I was hoping for so hense the 4*”

Helpful Report

Posted 2 years ago

Groomers Online is rated 4.8 based on 9,806 reviews