Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“After I placed the order I received a telephone call to advise it was being cancelled as the items were out of stock - despite the website staying that they were both in stock. No offer was made to assist further to try to obtain the items for me. Most unsatisfactory.”

Helpful Report

Posted 11 years ago

“Lost first order then arrange second for Saturday delvery then change date again told person on phone that work till 1 in the week and was not home then get email timed just before 5 telling me it is not till Monday not happy”

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Posted 11 years ago

“After placing an order online they called me the following day to say they did not have the items I had ordered and so would issue me with a full refund. The following day they took the funds from my account?? I am still awaiting my refund??! Not happy customer!”

Helpful Report

Posted 11 years ago

Dear Yvonne, We were sorry the items you required were not in stock. We also advise that unfortunately, once a payment has been processed it is standard practice for financial institutions to allow up to five days for a refund to appear on an account. This is standard throughout many banks. This may not have helped you at the time so we do apologise for any convenience our stock levels caused. Thank you very much for your patience. The Groomers Team.

Posted 11 years ago

“The lady who answered the phone was very helpful and made my decision of what product to buy easy.I was reassured that if there was a problem that I could exchange the product”

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Posted 11 years ago

“Very helpful lady who advised me on the best products for my needs and ordered one day and delivered the next. Overall superb service.”

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Posted 11 years ago

“I requested a catalogue few weeks ago but unfortunately it have not arrived yet.”

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Posted 11 years ago

“only ordered the catalogue and still haven't received it! highly disappointed”

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Posted 11 years ago

Dear Maxine, We're sorry you haven't received your catalogue, our records show that one was posted to you on the 4th of October. As this did not arrive we have posted another for you today. Please let us know if this does not arrive and we will check your delivery address. Occasionally items do go astray in the post, so we apologise if this has happened. Many thanks. The Groomers Team

Posted 11 years ago

“I placed an order and paid £6 extra for Express Delivery and I am still waiting 3 days later! I am very disappointed with the service.”

Helpful Report

Posted 11 years ago

Thank you for your feedback Sarah. We want you to be happy with your Groomers experience so please do contact us if the service has not met your expectations. We do endeavour to deliver all items on time and we work closely with our couriers to ensure this is achieved. Please call our sales team on 0845 230 7997 to discuss any issues. Many thanks, The Groomers Team

Posted 11 years ago

“My experience on this occasion has been totally grim! I waited in all day yesterday for the courier (not even walking the dog in the field opposite our house until 8pm much to her disgust. I gave up waiting in (I work from home) when I checked the citylink website only to discover that they had allegedly called after my husband got home from work, and again allegedly left a card. We have both looked in the letter and parcel box to no avail. as a result I am going to have to drive a 30 mile round trip to collect the parcel. I just hope that whoever they did leave the card with does not receive the parcel.”

Helpful Report

Posted 11 years ago

“i ordered goods online on 12 September 2013 as it was after 2 pm expected order to take effect from 13 September advised e-mail would be sent when goods dispatched as delivery time 2/3 days.it is now late pm on 19 September still no order or e-mail.its only a simple brush! totally unacceptable delay as many other goods ordered from different suppliers have already been received”

Helpful Report

Posted 11 years ago

“I ordered a dog groomers catalogue and never received one”

Helpful Report

Posted 11 years ago

“I'm a pet owner, not professional.Bought a large pin brush. It looked good, felt good. Handle a bit small for my taste. Use maybe 5 minutes a day, on a Pyrenean. Ok , is a big dog, but how do you justify the handle snap in half in just 8 weeks? It wasnt a cheap brush.”

Helpful Report

Posted 11 years ago

Dear Wilson, Thank you for your feedback. Our priority is to provide good quality grooming tools so we are sorry to hear your brush did not meet your requirements. If you are unsatisfied, or a product is faulty please do let us know and we will do our best to help you resolve any challenges. Unfortunately eight weeks is outside our standard returns period however, if your brush was faulty we would urge you to return it to us for a replacement. We apologise for any inconvenience this may have caused. Thank you. The Groomers Team.

Posted 11 years ago

“I ordered three items only two items were included, first order not overly impressed”

Helpful Report

Posted 11 years ago

“Ordered a pair of clippers to replace previous ones that have broken countless times paid for 'express delivery' 5 days a go still havent arrived so unable to keep my business going. Rang yesterday to find out what was going on and you didn't have any record.of order even though i had the order number in front of me and online it said processing and the money has been taken out the account! Was then told I would be called back and that never happened. Disgusting service will not be using you again you have caused me to lose a lot of business. Oh, and still no clippers!!”

Helpful Report

Posted 11 years ago

“I have contacted you about my complaint and have had no reply I never knew I had no blade when the clippers were £145 when other were £129 with blade I would not buy from you again as I have before a lot of times when you buy in a shop you know what you have bought so in the end happy with what you buy as now I regret shopping with groomers on line”

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Posted 11 years ago

“I placed an order on Thursday, choosing specifically to pay for 'express delivery' having read the website which states that 'delivery is normally the next day if ordered Mon-Thu'. I received an e-mail on completing my purchase advising that I would receive another e-mail to confirm when my items have been dispatched. It's now Sunday. No e-mail. No goods received. Payment taken from my account. Not sure the people at Groomers UK have quite understood the concept of 'Express Delivery'.”

Helpful Report

Posted 11 years ago

“Ordered an electric table on thursday 11.07.13 was due for delivery Tuesday 16.07.13, had a voicemail left on monday 15.07.13 to advise courier had let them down and I would be contacted the following day, received no call so had to call myself, was assured the table would arrive wednesday by 5.30pm, waited until 6pm, no table and no call to advise why, called on the thursday, told table would arrive by 12 noon (promised), no table at 1.30pm so called again and was told was on route, table arrived eventually at 2.30pm approx, delivery driver left the table outside the premises as couldnt get the pallet through the door, left me to get the table inside myself, female - overall the worst service I've had in a while!”

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Posted 11 years ago

“No brochure has turned up?”

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Posted 11 years ago

“I am still awaiting the delivery which I paid express delivery for. So not very impressed at the moment.”

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Posted 11 years ago

“tried to deliver item to wrong address. Left card at wrong address. Spent 30 mins on the phone to get through to an operator to arrange a redelivery. Operator didnt know what a thatched house was. Very poor. Certainly not express delivery as paid for.”

Helpful Report

Posted 11 years ago

Groomers Online is rated 4.8 based on 9,806 reviews