Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,806 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,806 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received goods even though they have asked to write a review. I had been promised goods would arrive Saturday over a week later. I'm still waiting, I was promised the couriers would contact me to let me know when they would deliver phone and email are silent!! This is not the first time I have had problems with delivery from this company I don't have this problem from anyone else,and I always have goods delivered to an address where there is always someone to take delivery so there is no excuse of no one being at home. Will not be using again”

Helpful Report

Posted 10 years ago

“Order has not yet arrived!”

Helpful Report

Posted 10 years ago

“For the second time I have placed an order only for that stock to be unavailable. Will not be looking at this site any more.”

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Posted 10 years ago

“Friendly customer service operators, though delivered wrong information. Order placed 2 weeks before christmas, confirmed with customer service the following day on the phone. Told that order was ready to ship, wait for tracking number (express delivery). One week before Christmas i phoned again, to be told that order had been refunded as item being discontinued.”

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Posted 10 years ago

Helpful Report

Posted 10 years ago

“I ordered some goods and I was missing a clipper blade insert. I emailed Sarah at Groomers twice about this and I've still not heard back.”

Helpful Report

Posted 10 years ago

Dear Kim. We are sorry to hear about this. We will be tracking your missing clipper blade insert and have notified the sales team of this. You will be hearing from them to let you know what is happening. Many Thanks, The Groomers Team.

Posted 10 years ago

“I requested a free catalogue from the website over 3 weeks ago. It never arrived so i thought i would order another one to try again about a week ago and it still has not arrived. I followed the instructions on the website, it clearly states its a free catalogue and i don't need to purchase any other items ?!?. I am very interested in buying quite a lot of stuff and prefer having a catalogue to flick through. I am starting a grooming course and require a lot of equipment and then will continue the need to purchase as i will be doing grooming as my job. But as a new customer i am starting to loose my confidence in receiving my items. Sorry to rate so low but that has been my experience so far. Please let me know if i have done something wrong as to why i have no received my free catalogue.”

Helpful Report

Posted 10 years ago

Dear Sophie. We are sorry to hear that you have been having issues with our service. We do tend to have more problems with our catalogue deliveries than with any other stock. We will be looking into this to ensure the delivery gets to you. Many Thanks, The Groomers Team.

Posted 10 years ago

“Hi Folks, The postal delivery of the items was fine but the first time I used the combined spike and brush unit several of the fine wire teeth fell out. Needless to say I suspect that with continued daily use brushing my two Border collies it will not be long before the brush will be pretty toothless as I expect other wire teeth will detach themselves and follow suit. Given that I can't be bothered with the return tasks I will buy an alternative brush elsewhere and bin the Groomer's product. The other bristle brush is fine. Andy”

Helpful Report

Posted 10 years ago

“I ordered a catalogue which has not arrived”

Helpful Report

Posted 10 years ago

Dear Sherri. We are working towards rectifying the issues with our catalogue delivery service and will be checking on your order. To track your order, please call 0845 230 7997. Kind Regards, The Groomers Team.

Posted 10 years ago

“Unfortunately on this order I was very dissatisfied. I placed an order on a Wednesday express next day delivery and it won't be turning Up until tomorrow which is a week after the placed order. Apparently my order hadn't gone through the online system dispute payment being taken.”

Helpful Report

Posted 10 years ago

We are sorry you have not enjoyed your recent shopping experience with us and we are looking in to the reasons why. Unfortunately we do have communication or delivery issues with couriers from time to time. We understand how frustrating this kind of experience would be so we will investigate further to fully understand what happened. We hope that your order has now arrived, but if it has not, please do contact us on 0845 230 7997. Thank you for your patience in this matter. The Groomers Team.

Posted 10 years ago

“Have not recieved my item”

Helpful Report

Posted 10 years ago

“I have not received my products and the date of delivery was July 17th”

Helpful Report

Posted 10 years ago

Dear Violeta, We are surprised to hear that your order has not arrived. A delay of this length of time is certainly abnormal. Please check you have not missed a delivery note, and if not please contact our sales team so they can track your order. On the very rare occasion there is a stock error a member of the team would have contacted you to inform you of the issue. We will try contacting you as soon as possible to follow up this issue. Thank you for your patience in this matter. The Groomers Team.

Posted 10 years ago

“I haven't received it yet so can't write a review sorry”

Helpful Report

Posted 10 years ago

Dear Lisa, We hope your order arrived with you safely. If it did and you were happy with our service please update your review as you see fit. If you were unhappy for any reason please do not hesitate to contact our team on 0845 230 7997. We would like all of our customers to enjoy a positive experience so if there is anything else we can do to help you, please let us know. Best wishes, The Groomers Team

Posted 10 years ago

“first time i have placed an order and it did not arrive”

Helpful Report

Posted 11 years ago

Dear Stewart, We are sorry to hear that your order delivery was delayed. As an apology for any inconvenience caused we have refunded the postage paid directly to your original method of payment. We hope you are enjoying using your bathing products. Thank you. The Groomers Team.

Posted 11 years ago

“These trimming clippers were recommended for use on dogs, to trim faces, paws around tails etc. After about 3 - 4 minutes they stopped working in spite of being oiled and all instructions carefully followed. I noticed on the instruction sheet that they were intended for humans. I have e.mailed the company to see about a refund as they simply do not do the job as advertised.”

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Posted 11 years ago

“Asked for item to be sent to family member in Andover, you posted it to France and charged me a fortune for doing so!”

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Posted 11 years ago

Dear Dawn, We are sorry you experienced issues with your delivery address instructions so we have refunded your shipping costs via your original method of payment as way of an apology. We do not experience these issues often so can only apologise for the error. Thank you for your patience. The Groomers Team.

Posted 11 years ago

“Can't comment ont he grooming table I purchased because a week on it has not arrived ... it was supposed to be 48 hour delivery”

Helpful Report

Posted 11 years ago

We are sorry you did not receive your item when it was expected. Please note that with heavy objects such as baths and tables, we do need to arrange for a pallet delivery as items cannot be delivered as standard packages. Our sales team will always contact a customer to agree a delivery day as there must be someone available to receive this style of item. Thank you for your understanding in this matter. The Groomers Team.

Posted 11 years ago

“As I have not received goods yet I am unable to comment at this time”

Helpful Report

Posted 11 years ago

Dear Lauren, You should have received your items in good time. Please do not hesitate to call our sales team 0845 230 7997 if you have any queries whatsoever. Thank you for your patience. The Groomers Team

Posted 11 years ago

“Order dealt with and received speedily. Replacement item provided for one that was out of stock which was very helpful.”

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Posted 11 years ago

“Very disappointed. A dog trouser suit arrived damaged and the attitude of the person on the phone was rude and insulting. I had asked for sizing advice before purchase, but it was still a bad fit as it was way too long in the legs. Thus i didn't want a "replacement" produce, but want a refund. The expensive lead i ordered is very disappointing so i shall be sending that back too. I will not be buying anything again.”

Helpful Report

Posted 11 years ago

Dear Julia, We are very sorry to hear your were not happy with our service and will do our best to put it right. It is important to us that our customer care is exceptional so we will be following up on your feedback. Please do accept our apologies again and be assured we will be investigating this further. The Groomers Team.

Posted 11 years ago

Groomers Online is rated 4.8 based on 9,806 reviews