Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,845 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,845 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 11th June 2025

262

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering from website was easy and quality of goods was excellent”

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Posted 10 years ago

“Brilliant service great choice of products”

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Posted 10 years ago

“Like the products, a little frustrated that they took 4working days to arrive with me considering I was told they were sent 1st class. Other than that no issues”

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Posted 10 years ago

“Could only find a bare minimum of companies in the UK who stocked the clothes I required.”

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Posted 10 years ago

“Grooming block arrived in six broken pieces”

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Posted 10 years ago

“Great web site much better than before. Please put more info with images over types of products for example types of brushes and scissors.”

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Posted 10 years ago

“Your speed of response is excellent and your staff more than helpful BUT. I only purchase (regularly) from you, litre bottles of Evening Primrose Oil and I can never find the litre sized bottles on your catalogue and have to telephone to ask for the code!”

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Posted 10 years ago

“I ordered a dryer at Cruft's and was told it would be posted within a couple of days of Groomer's getting back from the show! I rang on the Friday and it had not left their warehouse! I was not impressed had I not rung up goodness knows when it would have arrived! usually Groomer's are good that's why I go to them ! I did state that I needed the dryer in a hurry!”

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Posted 10 years ago

“Very quick delivery.thank you”

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Posted 10 years ago

“The service and delivery of good was great but the website is really difficult to navigate around.”

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Posted 10 years ago

“mostly good service. sometimes goods ordered are not the same which arrive. happened to me few times with grooming wear”

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Posted 10 years ago

“I bought this brush for my Lhasa Apso, It is ideal for brushing around the face area with her having a small snout! its easy to use due to the flexibility of the brush head. It also seems kinder.........I might, in the future, consider getting the larger one for the rest of her body.”

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Posted 10 years ago

“The sale discount on the grooming trousers and smock were genuine and appreciated. I have shopped with Groomers before and found them to be very good and efficient in sending out my orders, however I do have issue with sizing. I feel the sizing stated is not generous and always order a size larger for comfort and easy of movement. On this last order brown trousers were sent instead of the grey ordered with no forewarning or apology which I find rather customer stage (the bag had been opened too). No matter I on this occasion suppose and I don't want to appear picky. Overall, a good shopping experience.”

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Posted 10 years ago

“Always quick service, always my first choice when placing an order”

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Posted 10 years ago

“I did not receive an e-mail to confirm my online order so I was not sure what was happening. As it turned out the clipper blade had been dispatched promptly so the service was good but not the communication!”

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Posted 10 years ago

“Good line of products with good prices. For me as I live a few miles away I would of liked the option to pick up rather than pay just under £5 for a delivery of 3 items.”

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Posted 10 years ago

“The order arrived very promptly!”

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Posted 10 years ago

“Ordering was simple, delivery was fast, didn't have any confirmation email between the two, and no delivery estimate either! Luckily postman put my parcel in the shed as I wasn't in expecting it.”

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Posted 10 years ago

“In general very good but having to ring 3 times for a time on delivery was disappointing and then having to ring again about missing items.”

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Posted 10 years ago

“Made a purchase of over £80 at the weekend but wanted advise on another product costing £35 on Monday. Unfortunately, order for £35 item wasn't placed as they wanted to charge me shipping for £35 item rather than combine the orders. A little more understanding would have gone a long way - might go back to purchasing from another Company now.”

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Posted 10 years ago

Groomers Online is rated 4.8 based on 9,845 reviews