Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,549 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,549 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not find the web site as easy as some. I would prefer to look at a brochure but I did not have an up to date one.”

Helpful Report

Posted 5 years ago

Good Morning, Thank you for your review. We are sorry to hear you have not been able to navigate the website as easy as you would have liked. Please see the link below, where you can apply for a new catalogue: https://www.groomers-online.com/catalogue-order-form-i76 Alternatively, please call our helpline on 01635 581958 and one of our customer advisors can assist you. Kind regards Groomers Customer Services

Posted 5 years ago

“Prompt response to my email enquiry however I'm still awaiting delivery of the item I ordered 8 days ago!!!”

Helpful Report

Posted 5 years ago

Hi Helen, Thank you for your review. We are sorry to hear that your item has not yet arrived. The latest information on the tracking suggests the order will arrive with you today. If you would like to discuss anything further, please do not hesitate to contact our helpline on 01635 581958 at you earliest convenience. Kind regards Groomers Customer Services

Posted 5 years ago

“I ordered a product by 12:55 on 23rd October 2018, and as at 22:20 on 30th October, i still have not received my order by standard delivery. According to deliveries and returns, products ordered before 2pm Monday to Friday are usually shipped the same day. Even if it wasn’t shipped on the 23rd, that is still allowing 5 if not 6 working days for delivery. In this day and age for an item weighing no more than 150g, I expect when paying over £3 for postage that my order would take less than a week to receive. I also take issue with the fact that apart from acknowledgement of payment and order, that is the only communication received. It is almost as if once payment is received, Groomers fails to care about their customers. I think that Groomers needs to review its customer care policy, ensure that they let customers know when a product can be expected. There is nowhere that says when a product can be expected, and nothing on the confirmation email apart from ‘standard delivery’. This is the second time I have had to query the speed of delivery of items, and quite frankly it’s not good enough, especially when I asked for the item to be delivered to my sister’s address and tomorrow I return to Scotland. This level of service makes me question a, would I recommend your company and b, would I ever purchase goods from you in the future?”

Helpful Report

Posted 5 years ago

Hi Susan, Thank you for your review. We are sorry to hear you feel unsatisfied with the service. I have looked into the order and it was dispatched the same day as you ordered. However, the courier have delivered the goods, but to an incorrect address. We are investigating as to what has happened and rest assured, we are taking this error very seriously. I understand that you have been in contact with one of my colleagues via email, who has requested some additional information from you, so that we can send another order via express (next working day) delivery. We apologise for any inconvenience that as been caused and we look forward to hearing from you to enable us to resolve this. Kind regards Tom Groomers Customer Services

Posted 5 years ago

“The scissor cuts very smooth and nice. I recommend it. Groomers Online delivers fast and does what it should.”

Helpful Report

Posted 5 years ago

“I ordered for my item to be sent via express delivery, upon me checking where my item was I found it still hadn’t been sent, they may have well refunded the express delivery cost but the service was very slow in my opinion”

Helpful Report

Posted 5 years ago

“Always really pleased with the products but would like to have more information about delivery of my purchases (order tracking service). I have no idea when my purchases will be arriving.”

Helpful Report

Posted 5 years ago

“Haven’t ordered from groomers for a while, nearly lost me as a customer due to the trouble I had trying to order online from you! The amount of times I had to type in the code to try and proceed to checkout! Had to use existing account when couldnt remember password, had to reset! Nearly didn’t order at all!”

Helpful Report

Posted 5 years ago

“Pleased with product although the top was loose & had leaked into the packaging”

Helpful Report

Posted 5 years ago

“Still have not received item have had to call customer services and found out still not processed although they have apologised and say will refers and postage”

Helpful Report

Posted 5 years ago

“Slightly issues with the delivery but costumer service was amazing at sorting that out! However when it did finally arrive I had been sent the wrong table.”

Helpful Report

Posted 5 years ago

“Second time ordering off groomers and it was nothing but hassle. I ordered online and had trouble changing my billing address once I had managed to change it I finally made the payment. To which the following day my mother in law had a call saying that the billing address hadn't changes and the payment hasn't gone out. So she changed it again and they said that's fine. To then 4 hours later had s call again claiming the card had come up as a fraud !! My mother in law was upset by this to say the least. Rang the bank immediately to be told there to no issue with the card or account. But they had actually taken the money out the night I had first put in the details ! They were trying to take the money again. Rang groomers straight back to have no apology or explanation for the situation just that they'd got payment and it was being dispatched!! Never again will I order online. It's a joke”

Helpful Report

Posted 5 years ago

“Good range of products that other suppliers do not hold, however some of these products seem to be out of stock a while. Whilst making my last order with you I had a promotion pop up for free shampoo if I ordered over £100, within the hour, using a promo code, which I thought was great, however when I tried doing this and the promo code kept being rejected, so I gave up on the promotion, which I would have liked.”

Helpful Report

Posted 5 years ago

“Products amazing love them although took a couple of weeks for order to be delivered”

Helpful Report

Posted 5 years ago

“I have had very good experiences and products from Groomers. However, I would advise not to buy anything they are selling "refurbished". I have brought some Heinegar corded clippers in silver . The first pair i brought (after being refurbed) i couldn't even attach a blade to. Groomers were good at sending me a courier foc to take the back. They said the hinge was broken. When i received them back they stopped working after less than 20 minutes! They sent me a label to send these back and then i requested a pair that didn't have any faults etc. After consideration they gave me my money back. I also brought a table which they said was used for exhibitions etc second hand and this continuously slides down so the table is at an angle. This obviously is not safe for the dog or me as the groomer. My friend brought the same table and hers does the same thing. I have complained on both fronts and was told id get a call but nothing. Now Im back to square one and have to buy some more lightweight corded clippers and have to use my old table that doesn't fit an "H bar" on as its too short! Im not writing this to shame Groomers but to show honestly what my experience has been.”

Helpful Report

Posted 5 years ago

“Fantastic products but postage and packaging very expensive. Especially as products were just in a large Jiffy bag which was split when it was delivered to me.”

Helpful Report

Posted 5 years ago

“I was happy with the products I received with groomers, however the service from dpd was awful. It was suppose to be next day delivery however it took 4 days to get my parcel with a lot of wasted time - I was sitting in my flat at the delivery time slot to receive a text from dpd saying they couldn't deliver it as no one was in, then I thought it best to arrange to collect it from a shop, they said it would be there by 12 noon the next day... It wasn't. Eventually I got my hands on the parcel. There was no way of phoning anyone, really disappointed with the service and will now completely avoid ordering anything that uses them as a deliver service.”

Helpful Report

Posted 5 years ago

“I'm having great difficulty retrieving a voucher someone brought me from you!”

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Posted 5 years ago

“I picked up my items today. The scissors are great but the Chocodoodle" shampoo had leaked as the top was loose and lost about a sixth of c.ntents. shame really.”

Helpful Report

Posted 5 years ago

“Easy online use”

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Posted 5 years ago

“The website was easy to navigate and payment was simple. The delivery arrived promptly. Unfortunately however, of the two items delivered only one was what I actually ordered (I asked for item ref CHA01 'Chalk powder' and was sent CHA03 'chalk block') The mistake was minimal and I can live with it! That said I would use the site again.”

Helpful Report

Posted 5 years ago

Groomers Online is rated 4.8 based on 9,549 reviews