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Groomers Online Reviews

4.8 Rating 9,557 Reviews

99 %

of reviewers recommend Groomers Online

Company Reviews

Product Reviews

4.8

Based on 9,557 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

Groomers Online 5 star review on 16th April 2024

Charlotte Cooper

Groomers Online 5 star review on 28th March 2024

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 17th March 2024

Amanda Lancaster

Groomers Online 5 star review on 15th March 2024

Groomers Online 5 star review on 12th January 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My dog has E P Oil on her skin for alergies. Very good to date but it is loosing some of. It's potency as the summer goes on. However I would still recommend it. The only problem is the size of the bottle. I could get 500 gms but now it seems only 250 gms. Which means extra postage on every order.”

Posted 8 years ago

Good Morning Annie, we do still stock Evening Primrose Oil Supplement in the 500ml size, and perhaps you were only seeing the 250ml size come up. If you type in 'EPOO' to our search bar, the product will be the first in the list. We hope this information helps! Kind regards, The Groomers Team.

Posted 8 years ago

“Delivery was good but I was surprised to find that the bottles of Groom and Detangle were half the size of bottles I have purchased before.”

Posted 8 years ago

Good Afternoon Christopher, I understand you order 2 x 250ml Groom and Detangle spray - this is the smallest size that we do - had you previously ordered a larger size perhaps? Many thanks.

Posted 8 years ago

“Groomers Online always prompt with deliveries. Been using them now for several years. But, I just wish they would provide order progress by email and on my account order page . This is not what you expect nowadays. And how about parcel tracking. Come on Groomers Online, other companies can do it.”

Posted 9 years ago

“6I cant really comment yet because I have not received the item! I was told that they had not arrived but that you will be sending when these are available, which I very much look forward to getting. Please advise me as soon as you have an news on this item coming to me! when I get the item, I will of course give you more positive feedback!!”

Posted 9 years ago

“I order a pair of grooming trousers and a noose on Monday this week they still have not arrived. On the same day I ordered of another website grooming related and that came the next day. I don't understand what takes so long for such a small parcel.”

Posted 9 years ago

“No despatch information provided and courier left a card that was not registered on their system so I had a 30 mile round trip to collect parcel. Rang Groomers to confirm who their carrier was and left message as phones were unattended (during) their advertised opening hours. Still waiting for a return phone call! Goods were as ordered.”

Posted 9 years ago

“Sales and delivery service for grooming equipment very good. Would not recommend or use the embroidery service again. First hand sales staff not knowledgeable enough at this time and several happy to go away on holiday whilst leaving the customer in the lirch. Embroidery company then stitched a garment with a faulty zip doubling up the waiting time again even longer after staff holidays”

Posted 9 years ago

“Not satisfied with the product I received and still waiting on a response”

Posted 9 years ago

“I am still waiting for one of my items...paid for next day delivery!”

Posted 9 years ago

Dear Eleanor. We apologise for the delay and hope that your package arrives soon. To find out what has happened to your package, please call us on 0845 230 7997. We may also be able to offer you a refund for your next day delivery service as those requirement were not met. Kind regards, The Groomers Team.

Posted 9 years ago

“Pleased with the products I bought but disappointed with late delivery.”

Posted 9 years ago

“The products I ordered came quickly, however one of the spray bottle tops had come loose and the contents had leaked out completely.”

Posted 9 years ago

“More sizing info on the clothing products needed. I ordered my normal size in a grooming jacket and when it arrived it was too tight, not comfortable and will have to be returned for a larger size. Could have been avoided.”

Posted 9 years ago

“I ordered the wrong items because the internet description isn't good enough. The dog grooming brushes I ordered had bent pins rather than straight and this isn't made clear in the descriptions on line. So not happy and will have to order again.”

Posted 9 years ago

Dear Anna. Thank you for your review. We are very sorry to hear that the description did not meet your needs and are looking into adding this element. We would like to know which brush or brushes in particular you bought, so if you are able, please could you email kyra.oreilly@groomers-online.com with these details. Kind Regards, The Groomers Team.

Posted 9 years ago

“No email indicating when product had been sent when acknowledgement of order said that there would be. Not the fastest of deliveries - asked to review before receiving order. However, product very good.”

Posted 9 years ago

“I've not received my order and it was only a catalogue”

Posted 9 years ago

Dear Nicola, If you are still awaiting your order, please do contact us and we will follow up your order status. Call the sales team on 0845 230 7997 and they will assist you immediately. Kind Regards, The Groomers Team

Posted 9 years ago

“I think you have tried to cram the category's together on the dog grooming professional finding the clippers section was difficult.”

Posted 9 years ago

“I notice that the post and packing has risen. The items I recently purchased were small and not huge, like gallons of shampoo that need special packing and substantial postage. I think the rates could be revised to reflect the size and weight of items. I recently purchased large containers of shampoo from another supplier and their postage rate was much less than this consignment of small items from Groomers. Also, could you think about stocking the Tropiclean range at some time in the future?”

Posted 9 years ago

“I was looking for your grooming spray with evening primrose in. I would like to purchase 5 litre's. Would this be possible. Thank you Rosemary Clubley.”

Posted 9 years ago

Hello Rosemary, You can find the product you're looking for by clicking the following link and then using the drop down menu to select 5 litres. http://www.groomers-online.com/product.php/815/groomers-coat-conditioning-spray-with-evening-primrose-oil (Copy and paste in to your url if this doesn't work) Alternatively, you can give our sales team a call on 0845 230 7997 and they will be happy to help. Many thanks, The Groomers Team

Posted 9 years ago

“Quick to be delivered which would be great if I wasn't missing 2 pieces of equipment I ordered it's been a week since then still haven't recived anything”

Posted 9 years ago

“Quite often”

Posted 9 years ago

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Groomers Online is rated 4.8 based on 9,557 reviews