Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,788 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,788 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 28th April 2025

260

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Buying process fairly easy, goods arrived quickly and well packaged.”

Helpful Report

Posted 9 years ago

“Faster delivery would improve service????”

Helpful Report

Posted 9 years ago

Good Morning Kym, thank you for taking the time to leave a review. I'm sorry you were unhappy with the length of time it took for your delivery to arrive. Unfortunately, the item was sent by Royal Mail tracked post and it should have arrived with you within 48 hours. I'm very sorry if this did not happen. With apologies. Tracey

Posted 9 years ago

“I was a little disappointed with product purchased as I was expecting a dog-specific hairdryer and it was actually a normal hairdryer. I would't have bought it had I known. As a normal hairdryer it works well.”

Helpful Report

Posted 9 years ago

Good Morning Jane, We're sorry you were disappointed with the hairdryer you ordered. These dryers are all sold as handheld dryers and as such is suitable for both dogs and humans. If you would like to return the dryer, please call me on 01635 581958. Thank you. Tracey

Posted 9 years ago

“Unfortunately the first item I received was damaged, not sure if by courier or before it had been despatched as both the outer and inner box had been taped up in different places. Second item received which was faulty so had to be returned, and I now have to wait for a refund.”

Helpful Report

Posted 9 years ago

Good Afternoon Julie I'm sorry for the problems you've had your delivery, unfortunately things are occasionally damaged in transit for which we apologise. We hope that this won't deter you from using Groomers again as we do generally pride ourselves on our a high standard of service.

Posted 9 years ago

“My dog has E P Oil on her skin for alergies. Very good to date but it is loosing some of. It's potency as the summer goes on. However I would still recommend it. The only problem is the size of the bottle. I could get 500 gms but now it seems only 250 gms. Which means extra postage on every order.”

Helpful Report

Posted 9 years ago

Good Morning Annie, we do still stock Evening Primrose Oil Supplement in the 500ml size, and perhaps you were only seeing the 250ml size come up. If you type in 'EPOO' to our search bar, the product will be the first in the list. We hope this information helps! Kind regards, The Groomers Team.

Posted 9 years ago

“Delivery was good but I was surprised to find that the bottles of Groom and Detangle were half the size of bottles I have purchased before.”

Helpful Report

Posted 9 years ago

Good Afternoon Christopher, I understand you order 2 x 250ml Groom and Detangle spray - this is the smallest size that we do - had you previously ordered a larger size perhaps? Many thanks.

Posted 9 years ago

“Groomers Online always prompt with deliveries. Been using them now for several years. But, I just wish they would provide order progress by email and on my account order page . This is not what you expect nowadays. And how about parcel tracking. Come on Groomers Online, other companies can do it.”

Helpful Report

Posted 10 years ago

“6I cant really comment yet because I have not received the item! I was told that they had not arrived but that you will be sending when these are available, which I very much look forward to getting. Please advise me as soon as you have an news on this item coming to me! when I get the item, I will of course give you more positive feedback!!”

Helpful Report

Posted 10 years ago

“I order a pair of grooming trousers and a noose on Monday this week they still have not arrived. On the same day I ordered of another website grooming related and that came the next day. I don't understand what takes so long for such a small parcel.”

Helpful Report

Posted 10 years ago

“No despatch information provided and courier left a card that was not registered on their system so I had a 30 mile round trip to collect parcel. Rang Groomers to confirm who their carrier was and left message as phones were unattended (during) their advertised opening hours. Still waiting for a return phone call! Goods were as ordered.”

Helpful Report

Posted 10 years ago

“Sales and delivery service for grooming equipment very good. Would not recommend or use the embroidery service again. First hand sales staff not knowledgeable enough at this time and several happy to go away on holiday whilst leaving the customer in the lirch. Embroidery company then stitched a garment with a faulty zip doubling up the waiting time again even longer after staff holidays”

Helpful Report

Posted 10 years ago

“Not satisfied with the product I received and still waiting on a response”

Helpful Report

Posted 10 years ago

“I am still waiting for one of my items...paid for next day delivery!”

Helpful Report

Posted 10 years ago

Dear Eleanor. We apologise for the delay and hope that your package arrives soon. To find out what has happened to your package, please call us on 0845 230 7997. We may also be able to offer you a refund for your next day delivery service as those requirement were not met. Kind regards, The Groomers Team.

Posted 10 years ago

“Pleased with the products I bought but disappointed with late delivery.”

Helpful Report

Posted 10 years ago

“The products I ordered came quickly, however one of the spray bottle tops had come loose and the contents had leaked out completely.”

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Posted 10 years ago

“More sizing info on the clothing products needed. I ordered my normal size in a grooming jacket and when it arrived it was too tight, not comfortable and will have to be returned for a larger size. Could have been avoided.”

Helpful Report

Posted 10 years ago

“I ordered the wrong items because the internet description isn't good enough. The dog grooming brushes I ordered had bent pins rather than straight and this isn't made clear in the descriptions on line. So not happy and will have to order again.”

Helpful Report

Posted 10 years ago

Dear Anna. Thank you for your review. We are very sorry to hear that the description did not meet your needs and are looking into adding this element. We would like to know which brush or brushes in particular you bought, so if you are able, please could you email kyra.oreilly@groomers-online.com with these details. Kind Regards, The Groomers Team.

Posted 10 years ago

“No email indicating when product had been sent when acknowledgement of order said that there would be. Not the fastest of deliveries - asked to review before receiving order. However, product very good.”

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Posted 10 years ago

“I've not received my order and it was only a catalogue”

Helpful Report

Posted 10 years ago

Dear Nicola, If you are still awaiting your order, please do contact us and we will follow up your order status. Call the sales team on 0845 230 7997 and they will assist you immediately. Kind Regards, The Groomers Team

Posted 10 years ago

“I think you have tried to cram the category's together on the dog grooming professional finding the clippers section was difficult.”

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Posted 10 years ago

Groomers Online is rated 4.8 based on 9,788 reviews