Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,787 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

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Groomers Online 5 star review on 9th March 2025

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Washed him ok. Didn’t really smell of much, wouldn’t buy again.”

Helpful Report

Posted 4 years ago

“This would be a five star review, as the clippers I ordered arrived quickly and are everything they are advertised to be, EXCEPT that I went back into the website the following day to order some comb attachments and kept getting the messa, 'There are no couriers available to deliver to your country.' I ordered from Scotland and Groomers seems to be UK based, the previous order came quickly via DPD. Seemed very strange. When I tried to ring, there was no one to anser the phones. We are in a pandemic, of course, so my inability to contact anyone was not terribly surprising. This situation continued, so I ended up going elsewhere for the attachments.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry to hear that you couldn't reach us and we apologise for any issue you experienced on the website. We hope and look forward to you shopping with us again. Kind regards The Groomers Team

Posted 4 years ago

“I have not got my order”

Helpful Report

Posted 4 years ago

“Hi I havent received my items yet but got a review email x I think the items are great if they are what I ordered and if they show up”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our apologies for the delay. The tracking states this will be delivered today between 12:00 - 16:00. We will arrange for a member of the team to contact to check this has taken place. Kind regards The Groomers Team

Posted 4 years ago

“Everything arrived in good time but i was disappointed in the quality of products.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear you are disappointed with the products. If they are not suitable for whatever reason, or if you would like to change them for something else, please do not hesitate to contact us or to return the items within 14 days. Kind regards The Groomers Team

Posted 4 years ago

“Very happy with the product but was not very good with keeping me up to date on the order which was late.”

Helpful Report

Posted 4 years ago

Thank you for your review. We are pleased to hear you are happy with the purchase, but we are sorry to hear that you were disappointed with the service. After the order was placed, the goods were delivered within our usual 2-3 working day service. If you have any queries or would like to discuss this further, please do not hesitate to call us at your earliest convenience, on 01635 581958. Kind regards The Groomers Team

Posted 4 years ago

“I ordered an Andis Ultraedge AGC 2 Speed Brushless Dog Grooming Clipper in June/July, used it for the 3rd time in August and it didn't work, Andis sent me a free returns label, i sent my product back (accidentally including the extra clipper heads i had ordered from someone else on Amazon). They called me once which i missed then i had to call them back which took me 3 days worth of trying to actually get through to someone. I got a brand new Andis Clipper sent free of charge but they kept the extra clipper heads i had accidentally sent with no replacements provided. I then had to buy new clipper heads and the only people that were selling them were Groomers Limited so i then had to give them more of my money which as you can imagine i wasn't super happy about by then. I wouldn't particularly recommend Groomers Limited but i wouldn't say they are an awful company either. Kind of a love and hate relationship with the company. They are a brilliant company for easy returns and if you can get in touch with anyone from the company they are really helpful and kind so they do have their strong points, just need to work on their company transparency.”

Helpful Report

Posted 4 years ago

“Happy with brush but found it cheaper elsewhere and was felt a bit cheated”

Helpful Report

Posted 4 years ago

“Prices are reasonable, however with the added cost of delivery, some items can be found online for cheaper.. delivery could be quicker when it’s been paid for.. not a great deal of left hand scissors available, the ones that are, are often expensive.”

Helpful Report

Posted 4 years ago

“My clippers were great couldn’t fault them- light and easy to use, really happy however was devastated when the delivery company threw my £340 clippers over the fence!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really pleased that you are happy with the goods, but we sincerely apologise to that the courier have done this. We will be taking this up further with our courier and we shall arrange for a member of the team to contact you to discuss further. Kind regards The Groomers Team

Posted 4 years ago

“My order arrived intact and as ordered, promptly. Was disappointed some of what I wanted not in stock.”

Helpful Report

Posted 4 years ago

Dear Kim, Thank you for your review. We are sorry to hear of your disappointment. We are working hard with our suppliers and logistics team to replenish stock as quickly as we can, which has been delayed due to COVID-19. We will arrange for a member of the team to contact you regarding the items you require. Kind regards The Groomers Team

Posted 4 years ago

“I haven’t received my order yet! I am still waiting.”

Helpful Report

Posted 4 years ago

Thank you for your review. We do apologise for any inconvenience that has been caused by the length of time this has taken. Please note, deliveries to the Channel Islands take longer than deliveries to the UK (Mainland). Upon tracking the order, this should be with you within the next few days. Kind regards The Groomers Team

Posted 4 years ago

“Lots of things out of stock so had to find elsewhere. Found website not easy to browse products unless I specifically look for them. Delivery was good but came in two parts and when I tried to ring to find out why only half order arrived I could not get through to anyone (rest of order arrived tow day later though)”

Helpful Report

Posted 4 years ago

“Helpful advice given on phone prior to purchase, but we couldn't figure out how to fit blade to clipper, so left a message. Noone called back, however, we watched some you tube videos and that helped. Happy with purchase after the first cut.”

Helpful Report

Posted 5 years ago

“Great delivery considering the current situation but unfortunately our clippers turned up without a UK adapter. So we cant use them and Ive been told no replacement is possible. Im still outstanding a resolution..I would have been happy to leave a very good if id had the adaptor so acceptable even although its unacceptable seems the fairest review.”

Helpful Report

Posted 5 years ago

“Slightly disappointed, told things in stock which actually weren’t. Took a long time to be notified and to arrive.”

Helpful Report

Posted 5 years ago

“Purchased some small trimming scissors from this company,when they arrived finger rest was broken, disappointed in quality. Could not be bothered with hassle of sending product back,because of lockdown.”

Helpful Report

Posted 5 years ago

“Excellent customer service but found could only pay by pay pal so had to do order online instead”

Helpful Report

Posted 5 years ago

Thank you for your review. We are sorry to hear you were only given the option to pay with one method. We accept most bank cards and paypal. Therefore, we shall look into this further. Kind regards The Groomers Team

Posted 5 years ago

“Ordered a scissor case as a birthday gift , one week later and I hadn’t received anything. it would be helpful to receive an email to warn us that the item has been dispatched. I gave it time and decided to call this morning to which the lady on the sales team who was absolutely amazing told me my order had been delivered by Hermes, no card was left through my letter box or anything they said it had been left in a secure place which is not secure at all - between the rubbish bins which are at the front of my house. maybe Hermes should not be used by you, their service is shocking and does not help your reputation”

Helpful Report

Posted 5 years ago

Thank you for your review. Please accept our sincere apologies for the service that has been provided by the courier. We completely recognise that on this occasion, they haven't met your expectations, or our own. Therefore, we are taking this very seriously and will be taking this up further with our account manager to investigate. Kind regards The Groomers Team

Posted 5 years ago

“Reasonably fast service using standard delivery. Really surprisingly, unlike nearly all online shopping companies, no dispatch confirmation email or tracking notifications from Groomers Online or their courier was sent to me; not even on my account page. Had to phone the customer services to ask if my order had been dispatched, which were very helpful. Poor packaging of items in just a Jiffy bag.”

Helpful Report

Posted 5 years ago

Groomers Online is rated 4.8 based on 9,787 reviews