Groomers Online Reviews

Name: Groomers Online
Address: 137 Greenham Business Park, Greenham, Thatcham, Greenham, West Berkshire
Rating: 4.76

4.8 Rating 9,787 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,787 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Groomers Online Review - Excellent service speedy delivery and very good quality goods

Visit Website

Phone:

01635 581958

Location:

137 Greenham Business Park,
Greenham,
Thatcham, Greenham
West Berkshire
RG19 6HN

Write Your review

Tell us how Groomers Online made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Groomers Online 5 star review on 9th March 2025

259

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic products but postage and packaging very expensive. Especially as products were just in a large Jiffy bag which was split when it was delivered to me.”

Helpful Report

Posted 6 years ago

“I was happy with the products I received with groomers, however the service from dpd was awful. It was suppose to be next day delivery however it took 4 days to get my parcel with a lot of wasted time - I was sitting in my flat at the delivery time slot to receive a text from dpd saying they couldn't deliver it as no one was in, then I thought it best to arrange to collect it from a shop, they said it would be there by 12 noon the next day... It wasn't. Eventually I got my hands on the parcel. There was no way of phoning anyone, really disappointed with the service and will now completely avoid ordering anything that uses them as a deliver service.”

Helpful Report

Posted 6 years ago

“I'm having great difficulty retrieving a voucher someone brought me from you!”

Helpful Report

Posted 6 years ago

“I picked up my items today. The scissors are great but the Chocodoodle" shampoo had leaked as the top was loose and lost about a sixth of c.ntents. shame really.”

Helpful Report

Posted 6 years ago

“Easy online use”

Helpful Report

Posted 6 years ago

“The website was easy to navigate and payment was simple. The delivery arrived promptly. Unfortunately however, of the two items delivered only one was what I actually ordered (I asked for item ref CHA01 'Chalk powder' and was sent CHA03 'chalk block') The mistake was minimal and I can live with it! That said I would use the site again.”

Helpful Report

Posted 6 years ago

“Would have given this top 4 stars if it wasn't for the little pearl button which has a button loop which is far too small, and the button gets stuck. Quality material,good fit.”

Helpful Report

Posted 7 years ago

“I ordered the jumpsuit that claimed to have scissor motif around the pocket as well as pawprints on the shoulder. I ordered the large as I wanted to wear a tee-shirt underneath. I am disappointed with the jumpsuit as there is no scissor motif on the hip, the elastic on the waist is so tight it makes me look like I'm cut in half. The material is very thin and the zip isn't going to last continued use.”

Helpful Report

Posted 7 years ago

“Happy with everything apart from you didn’t take any notice of the note I added ref delivery. Nobody was home when they tried to deliver so I had to fetch it from the sorting office.”

Helpful Report

Posted 7 years ago

“I can't fault the products, but the customer care is patchy, with frequent mistakes that necessitate sending items back for replacement, and the delivery leaves a lot to be desired. I've had parcels left in front of the shop, in full view of passing customers and about 6 metres from the shop door, which was open.”

Helpful Report

Posted 7 years ago

“Unhappy. Emailed about an urgent return and re order of another item. Not replied for days. Still waiting. Poor customer service again.”

Helpful Report

Posted 7 years ago

“You didn't! I just rated you acceptable.”

Helpful Report

Posted 7 years ago

“I was happy with the product (ruff n tumble drying coats) and the price. However I was not impressed with the delivery time after paying for express delivery not the free “gift” as advertised as the “free gift” I received was a single sachet, not for resale, promotion shampoo. A free sample from one of the suppliers not a free gift from groomers”

Helpful Report

Posted 7 years ago

“Pleased with the product but unfortunately it had leaked on arrival although not too much.”

Helpful Report

Posted 7 years ago

“Does not offer discount to small business unless you spend a lot of money unlike Simpsons minimum 10%”

Helpful Report

Posted 7 years ago

“I was impressed with my order and everything works perfect, however I was not impressed that my order was left outside for everyone to see right outside my front door x I wouldn't be happy if my order went missing as it was £125 worth of equipment x”

Helpful Report

Posted 7 years ago

Hi Paige - whilst we are happy that you are pleased with your products we are so sorry that your order was just left on your door step in such a vulnerable position. We will be speaking to our delivery company regarding this and would like to assure you that this is not standard practice. Kind regards. Tracey Alexander

Posted 7 years ago

“Lots of selections”

Helpful Report

Posted 7 years ago

“Very quick and prompt delivery well packed”

Helpful Report

Posted 7 years ago

“Ordered on 5th Sept, just been on website and appears not to have been processed yet (16 Sept,) not sure why but no emails to say delated etc”

Helpful Report

Posted 9 years ago

“Ordered on line requesting my points were used. This did not happen”

Helpful Report

Posted 9 years ago

Groomers Online is rated 4.8 based on 9,787 reviews