Groomers Online Reviews

Name: Groomers Online
Rating: 4.75

4.8 Rating 9,559 Reviews

99 %

of reviewers recommend Groomers Online

4.8

Based on 9,559 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Groomers Online Review - Excellent service speedy delivery and very good quality goods

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Phone:

01635 581958

Location:

137 Greenham Business Park, Thatcham

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Groomers Online 5 star review on 17th April 2024

248

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this order because I particularly like the smell of the same Groomers shampoo I bought from Pets at Home. Unfortunately it does not smell the same, in fact it has very little smell at all. Very disappointed.”

Helpful Report

Posted 4 years ago

“Would be great if the website was as efficient as Mark in the sales team! Website has all my student prices wrong and had to do orders over the phone. Mark ensures all products were sent out quickly with no problems. Although it took a number of phone calls before I dealt with Mark!!”

Helpful Report

Posted 4 years ago

“Good company but I bought the flea & tick shampoo and it had no effect on the little blighters at all even immediately after shampooing. Shampoo is nice and don't know whether that failed or the pesky blighters have just got immune to everything hence my rating of 3 stars. Will continue to use it and see if regular baths will make it work better.”

Helpful Report

Posted 4 years ago

Thank you for your review. The shampoo should act as an effective replant, s we are sorry to hear that you are still experiencing an issue with the fleas. We will arrange for one of our advisers to contact you to discuss further. Kind regards The Groomers Team

Posted 4 years ago

“Groomers products are amazing, however I feel it is quite unfair that Groomers are spending lots more money than the general public yet we still pay the same price!!!”

Helpful Report

Posted 4 years ago

Thank you for your review. We are really sorry you feel this way. We try to accommodate all of customers, which is why we have monthly offers. On top of this, we do offer students discount whilst they are studying and taking exams. We also have an online loyalty scheme where you can earn points on every purchase, which can be converted into credit for future orders. If you would like to discuss any of this in more detail, please do not hesitate to call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“Great product. Had an issue which whilst members of the team were very personable on the phone, they were slow to respond. The first team member never rang back.”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies that a member of our team didn't get back to you - We will look into this further and take the appropriate action. We understand that you had a query on on a product which was resolved, however, if you have any further queries or need any further assistance, please do not hesitate to contact us at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“Excellent website. Excellent delivery. Excellent packaging. Products as described and expected. Prices however, are NOT competitive and Groomers therefore lost out on an additional £400 of business that I placed elsewhere. I did phone to ask if they'd like to price match but they refused. There's no loyalty or distinction between trade and public ... and for exactly the same two sets of clippers I saved over £100 by going elsewhere.”

Helpful Report

Posted 4 years ago

Dear Sally, Thank you for your review. We are sorry to hear you were disappointed that we were unable to price match on this occasion. We try our very best to price match where possible, but sometimes we are unable to do so, based on perhaps, what the product is and what the margins are. However, we introduced a fantastic loyalty scheme online, at the start of 2019, which allows all customers buying online to earn points, which can be converted into credit that can be used towards future orders. If you would like to discuss any of this in more detail, please do not hesitate to contact us at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“Hi haven't used them yet but I have read good reviews one the cutting tool”

Helpful Report

Posted 4 years ago

“Excellent product at good price but packaging poor so lost a lot in transit and what a mess when opened”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear something has arrived damaged and we would be more than happy to replace this for you. In order for us to do this, please call our helpline on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“I purchased a bath and a table. I call up on the delivery day and was told the items would be delivered between 12 and 1, they turned up at 11, hust as i was going out, a few minutes later and I wouldn't have been here, also I was told they would fit through a door and neither did”

Helpful Report

Posted 4 years ago

Thank you for your review. We are sorry to hear the delivery was not as expected. We are able to provide estimated time slots on the day of delivery, which is provided by the courier company. Therefore, we can only apologise that the delivery arrived earlier then expected. With regards to the doors, we advise that the products will fit though standard sized (approx 30" x 80") doors once out of there packaging. Again, we would like to apologise for any miscommunication and for any inconvenience that has been caused. If you would like to discuss further or if you have any queries, please do not hesitate to call our helpline, on 01635 581958 at your earliest convenience. Kind regards The Groomers Team

Posted 4 years ago

“Hard to put fur on. Smaller than expected. Good way to practice for beginners. Fur doesn't act completely like real fur. Couldn't get eyes on as holes didn't like up. Tail fur kept falling off and tail hard to put on. Ears are tiny hard to practice spaniel ears. Feet are bald. Expected plastic to be stronger and maybe padded.”

Groomers Online 3 star review on 27th June 2019

Helpful Report

Posted 4 years ago

“I've had ordered lots with Groomers as I prefer this site to the other big dog grooming Company's due to the selection of high quality products. Orders arrive swiftly and items are usually as expected (although all the scissors I've bought have come needed realigning and it's been easier to send them to a scissor Guru instead of refunding). Customer service has been excellent on each order also.”

Helpful Report

Posted 4 years ago

“Products are great! But don't bother paying for express delivery because its not very express!”

Helpful Report

Posted 4 years ago

Thank you for your review. Our office hours are 08:00 - 18:00 and our cut off point to guarantee same day dispatch is 14:00, as stated on our website. Your order was placed at 18:37 on Thursday 6th June. therefore, the goods were dispatched the very next day and we understand that you received these on the next working day, which was Monday 9th June. Therefore, the express option for delivery was fulfilled. If you have any queries or would like to discuss anything further, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 4 years ago

“Hi enclosed in package was return slip and address but nothing to say contact for free postage . When I emailed after I had already returned was sent pre paid returns slip !!!!!!! Too late . Disappointed with product case broken and scissors or nearly £100 not working as they should. Sent email requesting refund but go no response. Communication could certainly be better .”

Helpful Report

Posted 4 years ago

Thank you for your review. We do not offer a free returns service for product purchased that is not wanted or not suitable. However, we do offer a prepaid returns service, should the product be faulty, which in this case, was offered to you. However, we recognised that you sent this back to us of your own accord prior to us offering the prepaid returns option, therefore, we in fact refunded you for the postage originally paid as a gesture of goodwill. We apologise for any miscommunication. If you have any queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 4 years ago

“Once the website problems had been sorted I was able to pay for the Henry Wagg dog towel. It arrived quickly and appears to do the job.”

Helpful Report

Posted 4 years ago

“Only rating a 3star as Arranged a day for delivery and day off work ,which never arrived as was sent to someone else. But I was contacted by phone by a very nice young lady and apologised for mix up and was delivered another day.”

Helpful Report

Posted 4 years ago

Thank you for your review. Please accept our sincere apologies for the error that occurred. We're glad that you now have the product - should you have any queries or need any assistance, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 4 years ago

“Slow shipping times”

Helpful Report

Posted 5 years ago

Thank you for review. We are sorry to hear you feel this way. We looked into this further and can see that the order was placed online at 19:00 (which is after our 2 pm same day dispatch cut off) on 16th April and you paid for standard delivery, which is usually a 2-3 working day service. The order was dispatched the very next day (17th) and according to the tracking, this was delivered on 23rd. Because of the Easter Bank holiday weekend, this would have caused the delay, however, the goods were still delivered within the 2-3 working day period. If you have any further queries on this, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 5 years ago

“Hi this is the second time I've ordered this product, it's excellent fir tear stain, but unfortunately this time the tub was delivered with not much powder in at all, totally different from the previous one”

Helpful Report

Posted 5 years ago

“made an order and it was never forfilled otherwise got other things ok normally but does take a long time”

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Posted 5 years ago

“Ordered goods on 11th January now 18th and still not received. Disappointed as good required for a show, Will now have to leave without them. Phone call to Groomers on the 16th assured me they would be here by 18th. At present no goods received”

Helpful Report

Posted 5 years ago

Dear Yvonne, Thank you for your review. Please accept our sincere apologies for this delay. We have dispatched two orders to you now and we are waiting for a response from Royal Mail as to what has happened. In the meantime, we will send a 3rd order to you, however, this time, we will deliver via an alternative courier. If you have any queries, please do not hesitate to contact us. Kind regards The Groomers Team

Posted 5 years ago

“Easy to order but dont rate the customer service i ordered a set of clippers for the wife's bday which she took receipt of had i no idea when they arrived so i sent a email to customer service to the reply of we've looked into this and they were delivered at 13.55 which i didnt know about. i was made to feel that they thought i was trying to con them even after I sent another email saying hope my wife hasn't took receipt of them as they were a bday present got no reply abit angry considering these were £300 dont know if I'll be using them again thanks Andrew”

Helpful Report

Posted 5 years ago

Dear Andrew, Thank you for your order and review. We are so sorry you feel this way - this was never our intention. You emailed in and asked when to expect delivery. So we checked the tracking and advised it had been delivered and signed for. We then received an email from you thanking us for the speedy reply - We apologise for not responding to this email. We are glad you have the goods and we hope your wife is happy with the product. Should you wish to discuss this any further or have any queries, please do not hesitate to contact our helpline. Kind regards The Groomers Team

Posted 5 years ago

Groomers Online is rated 4.8 based on 9,559 reviews