Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, ,, 17 Market Street, ,, Ashby de la Zouch
Rating: 4.83

4.8 Rating 6,435 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,435 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,,
17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have made a couple of purchases for my wife & niece. Excellent service price & delivery. Will definitely use again when looking to purchase another special gift.”

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Posted 2 months ago

“Excellent service from ordering to delivery.”

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Posted 1 day ago

“grace & co were very helpful with my pandora order”

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Posted 1 day ago

“Good price quick delivery perfect. Thank - you”

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Posted 1 day ago

“Exactly what I wanted, high quality products and good delivery.”

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Posted 2 days ago

“Good quality, quick delivery, lots of styles to choose from”

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Posted 4 days ago

“Fast delivery and as a repeat customer, you are now my preferred retailer for both my daughter and I as we expand our collection. Thankyou”

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Posted 4 days ago

“Easy to order, fast delivery, daughter delighted”

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Posted 4 days ago

“Easy ordering and swift delivery.”

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Posted 4 days ago

“Ordered from here for the 1st time. Earrings beautifully packaged and how they looked in the picture.”

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Posted 4 days ago

“A lovely company to work with item delivered on time and beautifully packaged. Will definitely be back thank you”

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Posted 4 days ago

“I purchased a leather Pandora bracelet in January and by April the leather (or composite) has failed and now it has gone sticky/tacky and leaves black marks all over my skin. I’m unsure if this item IS actual leather or a cheap composite….or whatever coating has been applied to the ‘leather’ (which was unnecessary) has failed and completely ruined the item rendering it unwearable…after only a few months!! Note: I owned one of the previous versions of this bracelet /necklace (one with a barrel clasp, rather than the ball clasp) which lasted me almost 10 years. This one though, whatever it is made from has failed within just a few months. Having checked the reviews for this item on the Pandora site, it seems that I am not the only one with complaints about it. I am made a complaint to Grace & Co and 2 weeks on I am still no further along in the returns process. Very poor customer service from this company, and a very poor quality item from Pandora….Shame on you both!!!!!!!”

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Posted 1 week ago

Hi James, We are truly sorry to hear about your experience with the Pandora leather bracelet and for the frustration caused by the delay in resolving your return. This is certainly not the level of service we aim to provide, and we completely understand your disappointment, especially given your previous positive experience with a similar product. We can confirm that we have now been in touch via email and have provided full return instructions, including options for reimbursing your postage costs. As per our returns policy, once we receive the returned item, a full refund will be issued to your original payment method. Your feedback will be shared with Pandora, as it is important that they are aware of any recurring product concerns. Please rest assured that we are doing everything we can to resolve this for you as quickly as possible. Once again, we are very sorry for the inconvenience caused.

Posted 1 week ago

“Lovely item and always and super fast delivery, even over a bank holiday weekend - thank you!”

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Posted 1 week ago

“Great service.”

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Posted 1 week ago

“Great and a super fast service too”

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Posted 1 week ago

“Lovely product and great service.”

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Posted 1 week ago

“My order was processed quickly and arrived in a lovely gift packet. Thank you.”

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Posted 1 week ago

“Brilliant service! Ordered my granddaughters birthday present and finishing her exams bracelet. Very happy with prices and service. I will use again.”