Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,610 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,610 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 10th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with delivery, never bought a Nomination charm before so nothing to compare with- it’s a present- but looks cute!”

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Posted 3 years ago

Hi Judith, Thank you for your review. We're really pleased to hear you're happy with our service and hope the recipient loves their new Nomination charm. Stay safe. x

Posted 3 years ago

“Lovely quick response and very quick delivery I was very impressed :)”

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Posted 3 years ago

Hi Evelyn, Thank you for finding us. We're really glad to hear you're pleased with our service and hope to see you again soon :) Stay safe. x

Posted 3 years ago

“Efficient service”

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Posted 3 years ago

Hi Katie, Thank you for finding us. We're so glad to hear you're pleased with our service and hope to see you again soon :) Stay safe. x

Posted 3 years ago

“Very good after sale service.”

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Posted 3 years ago

Hi Beverly, Thank you for your review. We're so pleased to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 3 years ago

“Everything was fine”

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Posted 3 years ago

Hi Grace, Thank you for finding us. We're really pleased to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 3 years ago

“The birthday girl loved it!”

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Posted 3 years ago

Hi there, Thank you for finding us. We're so pleased to hear that your present was well received and hope to see you again soon :) Stay safe. x

Posted 3 years ago

“Quick service”

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Posted 4 years ago

Hi Terri, Thank you for finding us. We're so glad to hear you're pleased with our service and hope to see you again soon :) Stay safe. x

Posted 3 years ago

“Service was very good, arrived to store quicker than anticipated. Team in the shop were very efficient.”

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Posted 4 years ago

Hi Jodie, Thank you for your kind review. We're really pleased to hear how happy you are with our service and staff members, we hope to see you again soon :) Stay safe. x

Posted 3 years ago

“I have not received it yet”

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Posted 4 years ago

Hi Serena, We're so sorry to hear that you haven't received your item yet. If you could please email your order number to hello@graceandcojewellery.co.uk we can investigate this with Royal Mail. Stay safe. x

Posted 4 years ago

Hi Serena, We are so sorry that there was a delay with Royal Mail. We understand that your order has now been received safely and hope that you love your new necklace as much as we do. Stay safe. x

Posted 4 years ago

“Perfect item. Paid for Express delivery and came a day late but item fine”

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Posted 4 years ago

Hi Sue, Thank you for your review. We're sorry to hear that your item was delayed with Royal Mail but glad to hear you're happy with your purchase. We hope to see you again soon :) Stay safe. x

Posted 4 years ago

“Prompt and efficient. Lovely quality product”

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Posted 4 years ago

Hi Melinda, Thank you for finding us. We're so pleased to hear you're happy with both our service and your purchase, we hope to see you again soon :) Stay safe. x

Posted 4 years ago

“Everything was easy to find, order and pay. The delivery was longer than I expected”

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Posted 4 years ago

Hi Lisa, Thank you for your review. We're really pleased to hear you're happy with our service and we apologise for the delay in you receiving your item. Unfortunately, we have found that Royal Mail has been having slight delays in some areas due to new safety measures and staff self isolating, meaning that deliveries have been taking a little longer than expected. We hope you're happy with your new charms and hope to see you again soon :) Stay safe. x

Posted 4 years ago

“Everything was easy to find, order and pay. The delivery was longer than I expected”

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Posted 4 years ago

“Very happy with the service I received from Grace & Co. This was my first purchase with them and I ordered a very pretty Ted Baker bangle which arrived quickly and was well packaged. I'd definitely shop there again.”

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Posted 4 years ago

Hi Emma, Thank you for your lovely review. We're really pleased to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 4 years ago

“Easy to order, delivery was quick. Kept informed of progress re delivery. No problems.”

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Posted 4 years ago

Hi Diane, Thank you for finding us. We're really pleased to hear you're happy with our service and hope to see you again soon :) Stay safe. x

Posted 4 years ago

“I have ordered Annie Hank in the past and always received it in a box was disappointed I didn’t this time”

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Posted 4 years ago

Hi Yvonne, Thank you for you're review. We're sorry to hear you were disappointed with the packaging. Although we use the official packaging provided to us we do love to hear customer feedback and will pass your comments on to Annie Haak. Stay safe. x

Posted 4 years ago

“My charm was very nice thanks”

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Posted 4 years ago

Hi there, Thank you for your review. We're so pleased to hear you're happy with your new charm and hope to see you again soon :) Stay safe. x

Posted 4 years ago

“I was very happy with my purchase and your service.”

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Posted 4 years ago

Hi Elizabeth, Thank you for your review. We're so happy to hear you're pleased with your purchase and our service, we hope to see you again soon :) Stay safe. x

Posted 4 years ago

“My order was sent promptly and the earrings were just as lovely "in real life" as on the site. The only problem I found was that the size of the earrings was not stated and the birthday recipient likes earrings of a certain size. Luckily they were fine but I did hesitate to purchase because of that lack of information.”

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Posted 4 years ago

Hi Gillian, Thank you so much for your lovely review. We value customer feedback and will take your comments on board. We're so pleased to hear that you and the recipient are happy with the earrings and hope to see you again soon :) Stay safe. x

Posted 4 years ago

“Joseph McLean was very helpful over the telephone when my discount code wouldn't work.”

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Posted 4 years ago

Hi Amanda, Thank you for your review. We're really pleased you're happy with the service received and hope to see you again soon :) Stay safe. x

Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,610 reviews