Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,826 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,826 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The reason I have put very poor is not actually due to the service that I received on line as this was as it should be but I ended up ordering on line for only x 1 item after visiting the Ashby shop and receiving possibly the worst customer service I have ever received in any shop. I was ignored for 20 minutes before I walked out. On the day there was only x 2 people serving and although I totally understand that they were already busy with customers neither of them even made eye contact with me even though I stood right by the Nomination counter, neither did they say 'Hello' or 'I wont be long' or anything that might of given me some kind of indication that my custom was important. I have visited this shop many times before spending a great deal of money and as this was a shopping trip prior to Christmas I had quite a few gifts to buy on this day that I never ended up getting from Grace and Co in the end as I ended up buying the 6 gifts required from John Greed. More staff and more friendly staff would not go a miss in this particular shop. The reason why my comment is so late is due to the fact that every time I tried to open up this email it kept saying the system had an error. Make of that what you will.”

Helpful Report

Posted 9 years ago

Dear Collette, and thank you for your feedback. We are sorry you did not receive good customer service in Grace & Co when you visited us before Christmas. We do always try to give good customer service but obviously failed this time. We apologise sincerely for your wait and for the inconvenience caused. Yours Grace & Co

Posted 9 years ago

“I made 2 orders from their online site yesterday. Both times they have disappointed me. The first order they called me amd cancelled as they were out of stock. I made another smaller order and I paid extra for guaranteed next day delivery. I have just discovered that they didn't even bother to dispatch it until the next day, when it should have arrived. I called them to complain and they didn't even offer to refund the unfair postage costs. I'm very unhappy.”

Helpful Report

Posted 9 years ago

I'm sorry to hear of your disappointment, but let me assure you that we have done all that we could to ensure that the service that was provided for you was of a pleasant nature. After your first order, you were contacted immediately to be notified of the error that occured with regards to the out of stock item and that we were going to remove that from your order, but it was yourself that decided to cancel it in its entirity. With regards to your second order, it does say on every product page under the Deliveries tab that orders received before 3pm are dispatched the same day. Deliveries after that time will be dispatched the following day. I have prevented the parcel from being sent and have gone through the refund process to ensure that your monies have been returned. I apologise for the disappointing experience that you have received with us on this occasion.

Posted 9 years ago

Grace & Co Jewellery is rated 4.8 based on 6,826 reviews