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Grace & Co Jewellery Reviews

4.8 Rating 5,841 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,841 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 5th May 2024

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor. My bracelet arrived damaged and no one replied to my enquiry.”

Posted 4 years ago

Hello, Megan. We're so sorry about this. We'll email you directly to attempt a resolution.

Posted 4 years ago

“Have been waiting for my order for 21 day when it said it would be delivered with in 3 to 5 working days. In result of this I will no longer receive this in time for Christmas.”

Posted 4 years ago

Hello, Dylan. We feel that we have let you down here, and we're so sorry to have upset and disappointed. We've checked our system and these were marked as dispatch quite some time ago, and we believe that these may have been lost. Because of this, we'll put in a claim and we will reimburse you the entire amount paid for your order. We hope that you have managed to get a cherished gift in time. We're so sorry again. This is quite a rarity

Posted 4 years ago

“I have already emailed to complain. I ordered a charm last week, in t had package there was a gift bag and a gift box but no charm inside. I have double checked and treble checked but there was no charm inside the parcel. I am extremely annoyed as this was a birthday present which now I won’t be able to give to my friend. Also, I’ve had one reply from you asking to re check the parcel to make sure it hasn’t slipped out. I have replied to that email to tell you that I have in fact checked and there is no charm to be seen. I look forward to hearing from you, you’rs sincerely, a very angry and disappointed customer.”

Posted 4 years ago

Hi Kayleigh. We have literally just replied to you with regards to this as we have looked into this to find out what could have happened, but we really do not know. As we've stated in our email to you, we'll send out another one if you still wish to receive it? Reply to that email, and we'll get this sorted out for you. We're so sorry this has happened. As you may have seen with the rest of our reviews, we're usually pretty good.

Posted 4 years ago

“I have not received my order?”

Posted 4 years ago

Hello, Carol. We're sorry to get this review when you're questioning as to where your order is. Upon checking the status of your order, it's at your local Royal Mail Sorting Office because there wasn't anyone in at the time of delivery to receive the item. The order came in on Friday night, we dispatched it Monday, and it would have arrived to you the next day on a Tuesday, last week. All of the necessary links and details have been sent out to you to enable you to track your item and you can arrange a redelivery as well. You should have these on your Order Dispatched email where tell you that it is on its way. If you wish to have these details sent out to you again, please contact us directly using our contact form quoting your order number, and we'll get these emailed to you so that you have the necessary details to collect your order. We hope this helps.

Posted 4 years ago

“Nothing has arrived at my house. And before my order i wrote about three emails to you. After the firstone where you asked me to give you more information.... you haven't responded any other one.... and that was 2 weeks ago.”

Posted 4 years ago

Hello, Nadine. Thank you for your feedback, but we do feel saddened by it. We have checked our system using your name and we can't locate any details other than the order you have placed with us 9 days ago. The item has indeed been sent out and you should have received an email with the tracking number on it. We've just checked this and it's currently in Zurich being overseen by customs. Being as we have sent it out to Switzerland, we have stated on our site that it will take up to 10 working days for it to arrive, which means next Monday at the latest. If you have any further issues please use our contact form on our website so we can investigate this for you.

Posted 4 years ago

“Paid for next day delivery, it arrived 4 days later , then when it arrived item wasn’t as seen on the website and wasn’t able to return it due to being eating, effectively leaving a pair of earings that weren’t what I wanted .....”

Posted 4 years ago

Hello, Stuart. We are so sorry that the item ordered didn't get to you when expected. We've just checked our system and we can see that we received your order and dispatched it to ensure that it arrived within our 48 hour timeframe, going by the Express Delivery postage which you selected as it was placed on the 4th and the parcel arrived on the 4th. If we have indeed sent out the wrong earrings or these were not as they appeared to be according to the details on our website then please accept our apologies and follow the Delivery & Returns policy within the Order Confirmation email that you received. If you have any further issues, please use our contact form on our website and we can deal this with you directly. failing that, please give us a call on 01530 587340. We hope this helps.

Posted 4 years ago

“I am very disappointed as having returned the item and asking for a refund plus two e nails I still have heard nothing from you and not received a refund!!!”

Posted 4 years ago

Hello, Nicky. Thank you for finding us in the first place. Our apologies for not managing to deal with your unwanted item sooner. We received your first email when we got to work on Tuesday, and haven't managed to be much quicker than this. We're ever so sorry. Your refund for your unwanted item that has been returned has been processed and the money paid for that item is on its way back to you. Our apologies once again.

Posted 4 years ago

“The items I bought look fake and were not even in a box”

Posted 5 years ago

Hello, Lewis. Thank you for finding us. I can assure you that the items were indeed authentic earrings from the brand you purchased from and official packaging was provided for the pieces. If you wish for us to provide a box in addition to the protective pouch that you received, to make up for this disappointing review, we can have it sent out to you should you wish.

Posted 5 years ago

“Did not send an email to say the item was on its way. The item was not delivered on time even though I paid extra for express delivery.”

Posted 5 years ago

Hello. Thank you for finding us. We've checked your order and we can see that the right emails were sent out to you on the late Friday evening of the order being placed and upon the order being dispatched. The order should have arrived at you on the 20th and upon checking your delivery details, it did. We're sorry if there has been any confusion.

Posted 5 years ago

“Wrong charm was sent but too late to change for xmas”

Posted 5 years ago

“Grace and Co jewellery as sent the wrong item I want the studs not the loop”

Posted 5 years ago

“I came into store to collect a charm bracelet. Young lady on the counter was too busy sorting out a bracelet arrangement to give me her full attention or both looking me in the eye. Waited until she had finished this arrangement to collect my order before she thrust the bag at me and still did not bother to look me in the eye. If that's how your staff treat customers, I won't bother coming back.”

Posted 5 years ago

“I paid for the 1/2 day delivery and on the actual day of delivery my purchase did not arrive. Even though I had emailed customer services to make sure if this as I hadn’t received an email with a tracking number. Poor service. The item arrived far too late, although I must say it was in a lovely gift bag send Ribbon, I sent numourous emails and no reply.”

Posted 5 years ago

“I’m sorry I haven’t reviewed notifications that my order has arrived at store for collection yet???”

Posted 5 years ago

Hello, Phill. Thank you for finding us. We have emailed you with regards to this. Your item has been ready to collect for some time. We would have called you but you didn't leave a number to contact you on. We apologise for any inconvinience.

Posted 5 years ago

“I was notified that my bracelet was dispatched on the Monday via 48 hour delivery. It never came so I enquired about it to be told that it wasn’t dispatched as they didn’t have my charm it was then dispatched on the Friday and I got it on the Saturday but the charm I received with my bracelet is marked and scratched. Not happy as this was a present for Mother’s Day from my kids.”

Posted 6 years ago

“Hi Order number 10571 ordered on 6th March. Can you tell me when I will receive it please.”

Posted 6 years ago

“We have not received it yet and it was for mother’s day can you let me know what’s going on thanks”

Posted 6 years ago

Hello, Gary. Thank you for finding us. We have investigated and have emailed you directly with regards to this.

Posted 6 years ago

“Horrendous. Ordered earrings as a Christmas present, sent back as faulty. Ordered replacement pair which did not arrive. I had to contact them who told me they were out of stock. No Christmas present. Will never use again.”

Posted 6 years ago

“Ordered 13th December 48hr courier 23rd December still no show not good as was ment to be Christmas present and not available to gift”

Posted 6 years ago

“One week after dispatch item has not arrived”

Posted 6 years ago

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Grace & Co Jewellery is rated 4.8 based on 5,841 reviews