Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,180 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,180 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven't received the parcels and should have by last Tuesday”

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Posted 6 years ago

“I didn’t receive my order 😡😡😡 !!!”

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Posted 6 years ago

Hello, Jerzy. We're so sorry about the wait which you've had with your order getting to you. It seems that our fantastic postal service, which is already under strain in these weird times, became further under pressure after the bank holiday weekend when your order was placed, so it's caused a bit of delay. We're ever so sorry. We are pleased to see that your order has arrived, and we did manage to process this quite quickly for you but getting it from A to B hasn't been as efficient as we'd have hoped, and for that, we apologise. We hope that the item, nevertheless, has been well-received, and we still thank you for finding us.

Posted 6 years ago

“The bracelet I ordered has not arrived yet. I appreciate with covid there may have been a delay, but I received an email asking if I was happy with the product. I replied explaining I hadn’t received it a few days ago and still not had an email response. This concerns me and I’m unhappy with the service as I would have expected an acknowledgement message by now.”

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Posted 6 years ago

Hello, Claire. And as we like to say, thank you for finding us. Please know that we're not being ignorant. We've had a look on our Contact Form system and we can't find any emails from you in relation to your order, we're ever so sorry. We've had a check to make sure that your order has indeed arrived, and we glad to know that it has, been again, we have to apologise for the delay with regards to this as it's not our usually level of efficiency in normal times. We do hope though that you love the Rainbow Bangle you have ordered as much as we do. Stay safe, x.

Posted 6 years ago

“Ordered 23rd May and still not received what is meant to be my mums birthday present. Royal Mail site cannot track the number given. Will leave another few days and will then ask for a refund.”

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Posted 6 years ago

Hello, Tracy. We're so sorry for the delay in your item getting to you. We had a small batch delayed for some reason, more likely due to the pressure of the increase in volume Royal Mail have received recently, and along with staff reductions, and also the bank holiday weekend when your order was processed, it's been a testing time. Nevertheless, we glad to see that your order has arrived and we really hope that it has been well-received, as it is a lovely SWAROVSKI piece. Again, thank you for finding us, but once more, our apologies for the delay in your parcel being received.

Posted 6 years ago

“My order has not been delivered”

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Posted 6 years ago

Hi Sean. And again, thank you for finding us. Sorry for two delays on this. Firstly for coming back to you with regards to your review and also for the delay in your parcel arriving. We've checked your order and quite typically, the order arrived shortly after this review was placed! But hey ho. We apologise for the wait which you've had but we're happy to know that it has been received, and we hope that it is loved as much as we love it, too. Stay safe.

Posted 6 years ago

“Terrible they send me the wrong ring! That i orderrd terrible service i can not come in contact i want my money back this is my order number 13607 (WEB13607) i choose a grey stone and they send me a light blue one!”

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Posted 6 years ago

“Still not delivered despite emails and extra paid for express delivery please communicate”

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Posted 6 years ago

Hi Tom. Thank you for finding us. Our apologies for not managing to respond to you sooner. There's a bit of a bug going around and this has caused delays in replying to emails, so we are sorry for this. We've checked your order, and yes, it was not just delayed a little but it was delayed almost a lot and because you paid for a service which you did not receive we'll refund to you the postage paid. Our apologies again but we do hope that you consider us for more charms in the future when normality resumes. Stay safe.

Posted 6 years ago

“The reason why I have rated you very poor is I haven’t received my order yet”

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Posted 6 years ago

Hi Jack To be fair, that's fair. We received your order on a Thursday, posted it on Friday, and it didn't arrive for a week. Our apologies to you, jack. We did our best but unfortunately, for whatever reason, your parcel arriving later than anticipated was a rare occasion, and we are sorry. We do have immense faith in our couriers Royal Mail and we salute the posties for doing that best that they can at this time. We do hope this doesn't put you off shopping for more charms with us in the future. Our apologies again. Stay safe.

Posted 6 years ago

“Never received my item, been well over 2 weeks, sent countless emails, still nothing, pathetic.”

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Posted 6 years ago

Hello. And again, thank you for finding us. I believe we've already been in contact with you with regards to this, and again, we're so sorry for this delay. I can confirm that your parcel has been sent, otherwise, we'd have no tracking number for you as our website system is directly linked to Royal Mail's and vice versa. I should imagine that your parcel will be with you soon as we have had a shipping batch sent out which has all been delayed, which is more than likely due to staff shortages within RoyaL mail's network due to the recent COVID-19 outbreak along with the surge of mail after the Bank Holiday weekend when your order was placed. And again, I'm sorry to say that your parcel is likely to have been one of those going by the dispatch date your order was sent out which is suffering from this delay. I am so sorry for this but at this time there isn't anything that we can do other than wait for them to play catch up. We have great faith and confidence in our couriers, Royal Mail and we do believe that your order will indeed be with you soon. We can't apologise enough during these surreal times. Stay safe.

Posted 6 years ago

“Still not received order”

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Posted 6 years ago

Hello, Jennifer. As we care to say, thank you for finding us. We believe that we have been in contact with you already with regards to your delayed order, and once again, I can confirm that it has been sent, but due to these surreal times, I fear that it has been delayed due to staff shortages at our local mail processing areas because of sickness or self-isolation. Please let me ensure you that your order has been sent and we have great faith and confidence that your order will be with you soon. We're sorry once again but please bear with us all, we will achieve this. Stay safe.

Posted 6 years ago

“Item still not arrived 14 days after payment taken, I have chased and no reply to last email.. Very unhappy with service”

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Posted 6 years ago

“Still waiting on my order”

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Posted 6 years ago

“This item has still not turned up”

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Posted 6 years ago

“I ordered 2 quantities of the SWAROVSKI Yellow Gold Spare Earring Back x2. So 2 pairs and was expecting to receive 4 backs all together. I paid for the 2 pairs however I only received 1. I email them and never had a response. Unfortunately I will not be using them again.”

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Posted 6 years ago

Hello, Sophie. Thank you for finding us. We so sorry about this. We did receive an email from you and we did indeed respond. In fact, we responded to you within the hour of the initial email being sent. If you haven't received the email nor the missing item, please contact us directly and we'll have this sorted out for you. We're so sorry again and we can sort this out for you quite quickly.

Posted 6 years ago

“Hi, I emailed you last week to advise that I still haven’t received my gift for my mum. I’m really disappointed and would either like this sending out ASAP or a full refund please”

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Posted 6 years ago

Hello. Our apologies for not managing to come back to you sooner with regards to this. We've had a look and we can see that this has indeed been sent out to the email address you have provided us with. We can see that it was ordered of a night time and the gift was sent out within 12 hours later, but we can see that it was actually sent to YOUR email address, and not a different one for the recipient. If you'd like for us to investigate this further, then please email us again as we're now better staffed than what we recently have been due to recent times. Once again, we apologise for any delays in our replies.

Posted 6 years ago

“I ordered 2 items and only received one. I have been charged for both and, despite numerous contact messages to Grace & Co , they have failed to reply. Please beware as they are still operating an online service.”

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Posted 6 years ago

Hello, Jenny. We're so, so sorry for the lack of correspondence with regards to this issue as we've been running on a skeleton team of staff for a couple of weeks or so now, we don't wish to appear ignorant to any of our customers at all. It's not in our nature. We've had a look at your order and we can't fathom as to what has occurred, but there is a small detail that does make us wonder if we did indeed correctly fulfil your order, and in fairness, hands-up, we don't believe that we have on this rare occasion. The variance in the balance of your order is on its way back to you. If you have any further queries then please, don't hesitate to contact us as we are now better staffed than what we recently have been due to these unfortunate times. Our apologies once again.

Posted 6 years ago

“Have not received item even though paid for express delivery . Have tried to contact these people to get a refund and now they want feedback. So they have failed to complete the contract , have ignored my correspondence, this goes to show what an outstanding, caring company they are . Only gave them a Poor rating because they offered nothing lower .”

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Posted 6 years ago

Hello, Dean. Thank you for finding us. Firstly, we apologise for not managing to come back to you or your email correspondence with regards to your order as we've had a number of staff issues due to recent times, as we believe Royal Mail, our couriers of choice, have done also. Because of this, we can only assume that deliveries have been held back in certain areas as we have witnessed this occurring with a small handful of parcels over recent weeks, so we can only apologise for this occurring to yourself and your order. We've taken the liberty to refund to you the postage that you have paid for the parcel to be sent and we hope nevertheless that your purchase has been well-received, along with the free pair of earrings that were included within your order. Our apologies once more, and please stay safe.

Posted 6 years ago

“I ordered a nominations watch which cost £115 . It was supposed to come with a free nominations jewellery box. The watch arrived quickly but the jewellery box still hasn’t arrived. I have emailed but no reply as yet. I am very disappointed with the service.”

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Posted 6 years ago

Hello, Pam. Thank you for finding us. We think we have a couple of apologies to make with regards to this. Firstly, for not managing to come back to you sooner with regards to your order. Our staff levels have been massively reduced over the recent weeks and emails such as customer queries have been doing to an unattended inbox. It's been a little crazy, so we're ever so sorry for appearing to be ignorant. Secondly, for not sending out your free gift! We've had a look at your order and for some reason, your purchase didn't flag up the system to automatically apply the free jewellery box to your shopping bag. After investigating this we can only imagine that it somehow broke on your order, or you may have accidentally removed it from your shopping bag when it was added, but the latter doesn't make sense to us. So, again our apologies, but we do have a jewellery box placed aside for you which we're having sent out to you as soon as we have the ability to do so as we're on restricted posting capabilities due to these unfortunate times. We'll get this sorted for you, Pam, we promise. We're so sorry again. Stay safe.

Posted 6 years ago

“I have tried all week to contact you to try to exchange a bracelet, by phone and e mail. I am disappointed by this”

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Posted 6 years ago

Hello, Wendy We apologise for not managing to reach back out to you. We were aware of a missed call but we haven't received any of your emails from you after checking our system quite thoroughly. We're ever so sorry. We are aware that you have been in touch with ourselves and we're awaiting the return of the item you wish to exchange, and we have it sitting ready to be sent out to you. We're sorry again for missing you.

Posted 6 years ago

“Didn’t receive an email to tell me my charm was ready to collect so my step daughter didn’t get what she wanted for her birthday on time & very disappointed then when I have complained about this I’ve not even had a response. Never again will be purchasing with yourselves”

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Posted 6 years ago

Grace & Co Jewellery is rated 4.8 based on 7,180 reviews