The reason I have put very poor is not actually due to the service that I received on line as this was as it should be but I ended up ordering on line for only x 1 item after visiting the Ashby shop and receiving possibly the worst customer service I have ever received in any shop. I was ignored for 20 minutes before I walked out. On the day there was only x 2 people serving and although I totally understand that they were already busy with customers neither of them even made eye contact with me even though I stood right by the Nomination counter, neither did they say 'Hello' or 'I wont be long' or anything that might of given me some kind of indication that my custom was important. I have visited this shop many times before spending a great deal of money and as this was a shopping trip prior to Christmas I had quite a few gifts to buy on this day that I never ended up getting from Grace and Co in the end as I ended up buying the 6 gifts required from John Greed. More staff and more friendly staff would not go a miss in this particular shop. The reason why my comment is so late is due to the fact that every time I tried to open up this email it kept saying the system had an error. Make of that what you will.