Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,178 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered on the 18th and still no delivery attempt despite 48 hour tracked delivery. Sent an email but got no response.”

Helpful Report

Posted 8 months ago

Hi Please accept our apologies this is very disappointing to hear, our free 48 delivery service can take up to 5 working days normally, please get in touch if this issue is still unresolved. Kind regards x

Posted 8 months ago

“Haven't received product after 7 days having paid £3.00 postage ..”

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Posted 8 months ago

Hi We do apologise for any inconvenience caused, please do get in touch so we can resolve this issue. Kind regards x

Posted 8 months ago

“Pitted jewellery and you don't respond to problems with thevuteks”

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Posted 9 months ago

We are so sorry to hear you were not satisfied with your order, I can see you have been sent a free returns label to return the faulty charm to us for a full refund. Please get in touch if there are any further issues. Please accept our apologies that your charm was faulty. Kind regards x

Posted 8 months ago

“Forgot my free bracelet”

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Posted 9 months ago

Hi Marilyn, We are sorry to hear your experience didn't meet expectations, our customer service team will investigate this problem. Kind regards x

Posted 9 months ago

“Ordered 2 charms for a friend's birthday one was fine the other was very faded, I've emailed to show photos of faded one the day it arrived and chased up again as not had any response or acknowledgement of my emails. First time using Grace & Co so not very impressed. Asked for a review of customer service before I've had communication so it's negative all round in afraid. A lot of money spent on something that's not good enough”

Helpful Report

Posted 9 months ago

Hi We believe customer services have now been in contact about this, as the team do not work weekends this has been picked up as soon as they were back in the office and rectified Kind Regards x

Posted 9 months ago

“I was very pleased until this happened today 😢”

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Posted 9 months ago

Hi Gwyneth We believe our customer service team has been in contact with you about this and have offered to send a replacement item out. Kind Regards x

Posted 9 months ago

“I bought 4 Nomination charms in order to get a free Nomination bracelet. I didn’t realise that it only applied to silver bracelet. I ordered a gold bracelet but wrong size but was charged for this bracelet . I contacted the company to see if I would be entitled to a free silver bracelet as I bought well over the £69 limit to qualify and they said no. Won’t be buying anything more from them. Poor customer service”

Helpful Report

Posted 9 months ago

Hi Sharon, We believe customer service has been in contact with you about this. As you ordered a gold bracelet on your original order, you did not qualify for this offer, as the silver bracelet was the item on offer. Kind Regards x

Posted 9 months ago

“No even got my order”

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Posted 9 months ago

Hi Daniel We understand your frustration about this situation. We are investigating this with Royal Mail as your order is showing as delivered. In the meantime, we have now resolved this with you through customer service and processed a refund for the order. Kind Regards x

Posted 9 months ago

“Order didn’t even arrive”

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Posted 1 year ago

“I never received charms”

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Posted 1 year ago

“Not received my order. Was delivered by Royal Mail on 26/06/2025 and left under a hedge but I do not have a hedge. Tried to contact Royal Mail who said I have to contact the seller. Have emailed you numerous times and heard nothing. I want a full refund. I have a video and pictures as proof.”

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Posted 1 year ago

“Bought from their sale and then went to the official Pandora store and realised I had paid almost double what the item was in store. Wouldn't buy from them again.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for your feedback. Firstly, we are really sorry to hear that you felt disappointed with your recent purchase. I completely understand how frustrating it can be to buy something and later see it at a lower price elsewhere — that’s never a great feeling. Pandora’s summer sale is managed directly by them and changes frequently, with items being added and prices adjusted throughout the campaign. As an authorised Pandora retailer, we follow their pricing and promotional guidelines and do not have control over when items are added to the sale. We’ve looked into your order (Order ID: WEB86299) and can confirm that the item you purchased (Pandora June Birthstone Eternity Circle Dangle Charm) was not part of the Pandora sale at the time. The price you paid (£40) (Our website: https://shorturl.at/Ec7Hg ) matches the current price (£40) on Pandora’s official website (Pandora's website: https://shorturl.at/YfxEL). However, if you’ve purchased anything else that has since been reduced, we’d be happy to honour that and refund the difference. Our E-commerce Manager, already emailed you regarding this. If you’re able to reply to his message, he’ll be happy to help. Kind regards Grace & Co

Posted 1 year ago

“Still haven't received my order , no tracking information received. Have emailed , received a reply to say it should be with you by last Friday and at the latest Saturday. Still nothing .... No emails received when dispatched although I was told they were sent.”

Helpful Report

Posted 1 year ago

Hello We've been in contact with you regarding this, and we've sent details across to you We've checked our records also, and as we stated in our last email, the delivery has arrived If you have any further issues, please give us a call and we'll do our best to help

Posted 1 year ago

“I bought a watch for my mother in April, I contacted you to say it was broken within 3 weeks of her opening it I've had nothing back from yourselves. No help. No replacement. No refund. No help offered at all. I have called to No answer. I left my contact details on your 'contact us ' section of your website. £130 wasted. I would like a response please. Emilwhit1994@hotmail.co.uk is my email.”

Helpful Report

Posted 1 year ago

Hi Emily We are very sorry to hear about your experience. We recently discovered that our replies were not reaching Hotmail addresses due to a technical issue. We’ve now contacted you directly to resolve this and have offered a refund or replacement for the faulty watch, along with reimbursement for return postage. Apologies again for the delay and inconvenience.

Posted 1 year ago

“My item didn’t arrive when expected, it didn’t arrive at all. I contacted them several times before I got a reply. I eventually was sent another ring out just for the stone to fall out 1 day later”

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Posted 1 year ago

Hi We are really sorry to hear about your experience and completely understand your frustration. Please return the faulty ring to us, and we will be happy to either send you a replacement or issue a full refund (whatever you prefer). Kindly include a brief note in the parcel stating that the item is faulty, along with your name and order number. The return address is: Grace & Co Returns Department 17 Market Street Ashby de la Zouch Leicestershire LE65 1AF We are very sorry for the inconvenience caused and appreciate your patience while we get this sorted for you.

Posted 1 year ago

“I purchased a leather Pandora bracelet in January and by April the leather (or composite) has failed and now it has gone sticky/tacky and leaves black marks all over my skin. I’m unsure if this item IS actual leather or a cheap composite….or whatever coating has been applied to the ‘leather’ (which was unnecessary) has failed and completely ruined the item rendering it unwearable…after only a few months!! Note: I owned one of the previous versions of this bracelet /necklace (one with a barrel clasp, rather than the ball clasp) which lasted me almost 10 years. This one though, whatever it is made from has failed within just a few months. Having checked the reviews for this item on the Pandora site, it seems that I am not the only one with complaints about it. I am made a complaint to Grace & Co and 2 weeks on I am still no further along in the returns process. Very poor customer service from this company, and a very poor quality item from Pandora….Shame on you both!!!!!!!”

Helpful Report

Posted 1 year ago

Hi James, We are truly sorry to hear about your experience with the Pandora leather bracelet and for the frustration caused by the delay in resolving your return. This is certainly not the level of service we aim to provide, and we completely understand your disappointment, especially given your previous positive experience with a similar product. We can confirm that we have now been in touch via email and have provided full return instructions, including options for reimbursing your postage costs. As per our returns policy, once we receive the returned item, a full refund will be issued to your original payment method. Your feedback will be shared with Pandora, as it is important that they are aware of any recurring product concerns. Please rest assured that we are doing everything we can to resolve this for you as quickly as possible. Once again, we are very sorry for the inconvenience caused.

Posted 1 year ago

HI James Thank you for returning the item. A full refund was issued to your original payment method on 16 May, in line with its standard processing times. We are very sorry again for the inconvenience caused and appreciate your patience and understanding.

Posted 1 year ago

“Not interested in the fact that my order hasnt been delivered to the correct address - put the responsibility on me to try to sort (to no avail) really disappointed and wont use this company again”

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Posted 1 year ago

“I haven't received my order”

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Posted 1 year ago

“Purchased a nomination charm online which went fine no problems but when I popped in to your Ashby de la Zouch store to purchase a gift bag to put it in I was told that no I couldn’t purchase a bag but I could buy a gift box for 5.00 rip off that was absolutely unfit for purpose.I was quite willing to buy a bag but to no avail so I popped in to card factory next door and got one for 49p it’s a shame card factory don’t do jewellery.So will take my business elsewhere from now on.”

Helpful Report

Posted 1 year ago

“I haven’t received my order and when I have tried to get in contact I have had no reply”

Helpful Report

Posted 1 year ago

Dear Elle, Thank you for your review, and we’re sorry to hear about your experience with your order. We completely understand how frustrating it must be not to have received your parcel, and we want to help resolve this for you. We received your email on 7th December and replied on 9th December, the next working day, with details regarding your order. According to Royal Mail’s tracking, your order was marked as delivered on 29th November. We also included a map showing the delivery location to help you identify where it was left. We kindly suggest checking around the delivery area, as parcels are sometimes tucked away in safe places. Additionally, it may be worth speaking to neighbours in case it was left with them. If you’re still unable to locate your parcel after these steps, please let us know, and we’ll do our best to assist you further. Thank you for your patience and understanding. Regards, Tanveer

Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 7,178 reviews