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Grace & Co Jewellery Reviews

4.8 Rating 5,833 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,833 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

Grace & Co Jewellery 5 star review on 29th June 2023

60

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I did not get my order”

Posted 1 year ago

“As I haven’t received my order I cannot comment”

Posted 1 year ago

Hi Paul, We're sorry to hear that your order hadn't arrived by the time you received the review email. We have checked your order and confirm that you placed this on 28th November with an estimated delivery date of 5th December. After checking the tracking it seems that your order arrived on 3rd December, however, please do not hesitate to contact us if this is not the case and we can investigate this further for you. Kind regards. x

Posted 1 year ago

“Still haven't received my item”

Posted 1 year ago

Hi Jamie, Thank you for your review. We have checked your order and can see that you placed this on 26th November with an estimated delivery date of 6th December. After checking the tracking is seems that the order was marked as delivered on 3rd December, however, please let us know if this was not the case and we can investigate this further. Kind regards. x

Posted 1 year ago

“I am so disappointed as I still haven't received the Ted Baker earrings I purchased for my friend's birthday and this is after sending a chasing email to which Grace & Co have not replied. My friend's birthday has now passed and as I had spent money on the earrings I had to explain why there was no present. If I could give 0 stars, I would. I followed the steps here but still waiting for a response - • If there are any issues regarding to the order process, let us know via our contact form here. Please can someone respond to me as so far all you have done is take my money!”

Posted 1 year ago

Hi Wendy, We're so sorry to hear that your order hasn't arrived yet. We can confirm that your order was dispatched on Thursday 1st September via Royal Mail First Class delivery to your given delivery address. A confirmation email was also sent to your given email address confirming the dispatch along with the postage reference, sometimes these can go into the spam and junk folders so it's worth double checking them. The estimated delivery date for your order was showing as 6th September, however, unfortunately, the Royal Mail strikes are causing slight delays across all postage methods. Details of this are shown on our website at the checkout stage of ordering. We have searched our contact form and email inboxes but do not seem to have received any contact from you, could you please confirm how you contacted us so we can investigate this further? We're sorry for the inconvenience caused by your order being delayed, however, please be assured that it is on it's way to you. We will continue to keep an eye on the postage updates for your order, but should you have any questions please do not hesitate to contact us at hello@graceandcojewellery.co.uk Kind regards,

Posted 1 year ago

“Item has still not been received after 10 days despite express delivery. Tried to follow up and no answer”

Posted 1 year ago

Hi Amber, We're so sorry to hear that your original charm didn't arrive. As per our email response and voicemail, we have logged an investigation with Royal Mail and they have confirmed that the item is classed as lost. We have therefore posted a replacement charm out to you via your original postage method. We hope that's ok but should you have any questions please do not hesitate to contact us on 01530 587340 or via email at hello@graceandcojewellery.co.uk.

Posted 1 year ago

“My order has not arrived.”

Posted 2 years ago

Hi Suzanne, Thank you for your review, we're so sorry to hear that your item did not arrive on the estimated delivery date. As per our email discussion, your estimated delivery date was shown as Monday 18th April (Easter Monday). Due to this falling on a Bank Holiday, unfortunately, Royal Mail would not be able to deliver. You have since confirmed that your item arrived safely on Tuesday 19th April and we hope you are pleased with your new charm. We're very sorry for any inconvenience caused here. Stay safe. x

Posted 2 years ago

“I was advised delivery would be 31st January for my daughters birthday today (1st February) and it is has not arrived and I have no communication as to where it is.”

Posted 2 years ago

Hi there, We're so sorry to hear that your item hasn't arrived yet. We have checked the tracking on your order and it was marked as delivered on 26th January, if you could please email us at hello@graceandcojewellery.co.uk or call us on 01530 587340 we can investigate this further for you. We look forward to hearing from you. Stay safe. x

Posted 2 years ago

“Very disappointed with the gold earrings I bought for my daughter's 50th birthday. Upon receipt of them, they were clearly intended for a child, but this wasn't mentioned in the item description! I have repeatedly attempted to contact the company by way of email, but have had no response. I therefore am unable to complete the rest of this questionnaire, as I haven't had any contact with the company!”

Posted 2 years ago

Hi Christine, We're so sorry to hear that you're not completely satisfied with your purchase. As discussed previously, we have looked into your concerns and addressed these. We hope you are satisfied with the outcome, but should you have any further queries please do not hesitate to contact us on hello@graceandcojewellery.co.uk Stay safe. x

Posted 2 years ago

“I have still not received my jewellery and cannot find anyway to get in touch. So disappointed as this was a Birthday present for my friend in Spain and now it’s going to be too late!! Won’t order anything again.”

Posted 2 years ago

Hi Linda, We're so sorry that you have been unable to contact us. All our contact details including telephone number and email address are included in the confirmation email you should have received. We're very sorry to hear that your item hasn't arrived yet, if you could please email your order reference through to hello@graceandcojewellery.co.uk we can investigate this with Royal Mail as a matter of urgency. We are truly sorry for any inconvenience caused here. Stay safe. x

Posted 2 years ago

Hi Linda, Thank you for sending your order details through to us. We are very sorry that there was a delay in receiving your order, however, we understand that it has now arrived. As mentioned, Royal Mail has confirmed that they have been experiencing delays recently due to a number of reasons including petrol shortages. We are very sorry for any inconvenience caused here but hope that your friend likes your purchase. Stay safe. x

Posted 2 years ago

“The item never arrived and the company would not re-send the item or offer a refund. I had to turn to PayPal to resolve and finally get my money back. Complete lack of ownership from Grace & Co.”

Posted 2 years ago

Hi there, We're very sorry to hear that your item did not arrive. We have looked into this and can see that you contacted us the day after the estimated delivery date to let us know that it hadn't arrived yet and ask for an update. Following this we contacted Royal Mail who explained they were experiencing delays in several areas, meaning deliveries were taking a little longer than expected, which we relayed back to you. As we did not hear anything further from you, we were unaware that your parcel still hadn't arrived. We're very sorry about this and, should we have known, we would have been more than happy to issue you a full refund or send a replacement item, as per our delivery & returns policy. We're truly sorry for the misunderstanding and inconvenience caused here. Stay safe. x

Posted 2 years ago

“Was very dissapointed with my trip to the store, staff need to be wary they have other customers in store and acknowlage them, was going to buy few items that day but walked out after 15 mins in store, not sure if i will go back shame really as i get lot of my presents there.”

Posted 2 years ago

Hi Cathy, Thank you for your time yesterday evening. As discussed, unfortunately during busy times customers may have to wait a little longer than normal, however, we're truly sorry for your recent experience and will pass your comments onto the Store Manager. We're very pleased to hear that you're happy with your purchase and our online service and hope to see you again soon :) Stay safe. x

Posted 2 years ago

“Bought jewellery for my mums birthday Still haven’t recieved my order after 7 days of it being placed. Tracking number does not work and can’t get through to speak to anyone…appalling service and now her birthday has been and gone !!”

Posted 2 years ago

Hi Laura, Thank you very much for your time yesterday. We're very sorry that you were unable to get through to us over the weekend. Currently, our opening hours are Monday to Friday 10am untill 4pm, however, should you need to contact us outside of these hours please do not hesitate to email hello@graceandcojewellery.co.uk or complete the contact form on our website. We're truly sorry to hear that your item did not arrive in time and will be logging this as discussed. We understand that Royal Mail has since delivered your item and we hope your Mum likes her new charm. Stay safe. x

Posted 2 years ago

“Ordered refills my Swarovski Pen and they did not arrive Poor Service”

Posted 2 years ago

Hi Louise, We're so sorry to hear that your items did not arrive. If you could please email us at hello@graceandcojewellery.co.uk with your order reference we can investigate this for you and arrange for replacement items to be sent to you. Stay safe. x

Posted 2 years ago

“Vivienne Westwood earnings are fake, baring in mind the website states they’re genuine! Paid £50 for fake earrings when they’re only £55 in flannels! Do not shop here”

Posted 3 years ago

Hello, Emily. Thank you for finding us. We'd like to reassure you that we do not sell fake jewellery of any sort. As a member of the CMJ (Company of Master Jewellers) and the NAG (National Association of Goldsmiths), we're accredited stockists of Vivienne Westwood and of many other brands. We're sorry you're not happy with your genuine Vivienne Westwood item, which came in official Vivienne Westwood packaging and with an authenticity guarantee. If you would like to contact us at - hello@graceandcojewellery.co.uk - we can help answer any queries you have. Stay safe.

Posted 3 years ago

“Wrong size Pandora bracelet sent I was refunded but they would not refund the postage I paid to return the item even though I emailed the postage receipt had they had requested Won’t buy from them again!”

Posted 3 years ago

“I have not received my full order and have emailed about this with no response”

Posted 3 years ago

“Who are you?”

Posted 3 years ago

“Had a problem with the item as I thought was not bagged up very well that it had come out of what it was put and worked it way into the padded envelope so it was only by chase as I was about to throw it away I find it as I shaken the envolope with nothing loose left in there so by chance I felt it hard on the corner so ripped it open and found it this was day after the delivery and me messaging you saying I was missing an item with no response so I thought well if you cannot be bothered to answer I would do the same and nnot let you know I found it days after so that is why I give u a poor review as I don't think you should put small item loose in parcels”

Posted 3 years ago

“I bought over £35 worth of charms but did not receive my free gift”

Posted 3 years ago

Hello, Michael. We apologies for this error in these frustrating times. We've checked your order and after a quick investigation, we can see that we are at fault so we have recreated another order for you. We are truly sorry for this, but your missing item is being shipped out to you today. We hope this helps.

Posted 3 years ago

“I still haven’t received my order.”

Posted 3 years ago

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Grace & Co Jewellery is rated 4.8 based on 5,833 reviews