Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,551 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,551 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 10th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering online was straightforward, although I didn’t receive an email to say it was ready to collect from store. I rung the Ashby branch and they were very helpful, order was in stock and collection was easy.”

Helpful Report

Posted 4 years ago

Hi Lisa, Thank you for finding us. We're sorry to hear that the confirmation email didn't go through to you, sometimes these emails can go into spam/junk folders but we will look into this further for you. We're really pleased to hear that you found our system straightforward and hope to see you again soon :) x

Posted 4 years ago

“Hello there! I am a big fan of your website with all of its great deals on major brands. Unfortunately the glass locket I bought for my mum for mother's day doesn't open at all. It is a nice piece in itself and that's why I haven't returned it but you should know that the locket doesn't function as a locket. I do think that this is not your fault and probably some evil magic man's idea of fun!!! Anyway, thank you for being inspirational pioneers. All the best, Fiona Pompermaier”

Helpful Report

Posted 4 years ago

Hello, Fiona. thank you for finding us. And also, thank you for your kind words. If the item isn't right, send it back to us and we'll send out a new one to you, simple as that. Follow the details on our Delivery & Returns Policy which is at the bottom of our website's front page, and we'll swap it round as soon as it comes back to us. We hope this helps.

Posted 4 years ago

“A very prompt and efficient service . Thank you.”

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Posted 4 years ago

Hi Jackie, Thank you for finding us. We are so pleased to hear you're happy with our service and hope to see you again soon :) x

Posted 4 years ago

“Recipient was very pleased with gift”

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Posted 4 years ago

Hi Susan, Thank you for finding us. We are pleased to hear the gift was well received and hope to see you again soon :) x

Posted 4 years ago

“Many items were out of stock, which is understandable, as it was just after Christmas, however I was able to add my email to be notified when they’d be back in stock, so I didn’t have to wait too long.”

Grace & Co Jewellery 4 star review on 17th March 2021

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Posted 4 years ago

“Bought a nomination charm for a friend. Great service and quick delivery. Lost a star as would have expected a nomination gift bag as you get in the shop.”

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Posted 4 years ago

“eveything went well and all was recivied”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“nice item , turned up on time”

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Posted 4 years ago

“Beautiful”

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Posted 4 years ago

“I would recommend ordering from this Store, amazing service and quality goods”

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Posted 4 years ago

“Great delivery speed and well packaged pleased with the service.”

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Posted 4 years ago

“Came very quickly”

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Posted 4 years ago

“Lovely products Great savings Fast delivery”

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Posted 4 years ago

“Very pleased with my order and came on time as expected. Thanks would recommend”

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Posted 4 years ago

“Nomination charm arrived as ordered, did order a nomination tool tool, however informed that it was not available, therefore refunded, and also informed that one would be sent free of charge when 1 does become available, Still waiting for my good will gesture !!”

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Posted 4 years ago

“Good experience however the shutters were down when arrived and had to ring to get attention and took a little long”

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Posted 4 years ago

“Love the charms”

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Posted 4 years ago

“Looks lovely on my mum”

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Posted 4 years ago

“Products were spot on, but they didn’t arrive until 2 days before Xmas, so that was 2 weeks in the post. Spoke to two very pleasant people who hoped they would arrive in time.”

Helpful Report

Posted 4 years ago

Grace & Co Jewellery is rated 4.8 based on 6,551 reviews