Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,178 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,178 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order still hasn’t arrived even after making complaints to both Royal Mail and Grace and co. When calling up the company my concerns were dismissed and was told that my package had to be here somewhere when the package was never delivered in the first place. Still waiting on said package or a refund from the company.”

Helpful Report

Posted 1 year ago

“I was really pleased with the delivery of the bracelet. Unfortunately it was not to my liking so I decided to return it. I went to the Ashby store to be told they did not receive returns - I needed to return it in the post. One of the staff eventually agreed to take my package and put it in the returns upstairs - took it off me as thought it was too much trouble for her! I felt intimidated by the 3 members of staff standing around the till - they were not friendly at all - no smiles! I certainly will not be visiting the Ashby store again with unprofessional staff like that.”

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Posted 1 year ago

“Ring doesn't fit. I've tried phoning and emailing to get this returned/exchanged but no one answers the phone or replies to my emails. Shame the customer service is poor as the ring is beautiful.”

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Posted 1 year ago

“Unfortunately not impressed with the necklace or customer service, bought an engraved necklace which is constantly backwards so you cant see the writing on it so contacted to see if it had been engraved on the wrong side, only got a reply after multiple emails and the response i got was that necklaces turn around, which would be fine if it was true but it is the wrong way around 100% of the time so it is pointless and a waste of a lot of money.”

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Posted 1 year ago

“Still havrnt received it After paying extra to get quick”

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Posted 1 year ago

“I didn't receive my order”

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Posted 1 year ago

“Was not impressed will not order again !! Did an online order for delivery to my local Grantham store , waited till 2pm -went in to collect for a birthday gift that day ! To be told they’ve got an order but it’s not there !!! Lady rang & my deliver has been received by Grantham store that morning -but couldn’t find it all ??!! I explained for a gift that day -lady got one off shelf and did it for me ! Not impressed that it wasn’t ready & the staff had no idea !! Will go back to my original jewellers from now on !! Not happy”

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Posted 2 years ago

“Still haven’t received my parcel after 4 weeks- no help in tracking my parcel. Poor customer services. Waste of money as I’ve paid for my silver ring cleaner and not received it.”

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Posted 2 years ago

“My order didn't arrive by the estimated arrival date or after...”

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Posted 2 years ago

“Not received 😢? So frustrating”

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Posted 2 years ago

“Signed up and gave all my details for 5% discount only to find I got no discount”

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Posted 2 years ago

“I did not receive my order. Marked as delivered by Royal Mail but definitely never arrived!! Complained twice but no resolution. £75 spent and nothing received. Very disappointed to say the least!!!”

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Posted 2 years ago

“I hate reviews”

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Posted 2 years ago

“I order a neck colier and I receive an empty box I try to contact them but no one answer ! I not recommend , wast of my!!”

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Posted 2 years ago

“I'm so very disappointed,I ordered 2 charms in the sale at £24 each,my eyesight isn't very good and I ordered the wrong ones,I returned them immediately and asked for a refund,but was only allowed £24 for the two,I've always highly recommended Grace&Co,to family and friends,I've bought quite a few items from you and never had any complaints,to just give me only £12 each is disgusting,I'm a disabled pensioner and can't afford to lose £24 ,I've been treated very badly,and would like my 2 charms back and I'll refund you the £24 you gave me,one very upset customer”

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Posted 2 years ago

“I only received one of the charms I ordered 2 .”

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Posted 2 years ago

“My bracelet it changing couler I got it for my birthday and shouldn’t be like this”

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Posted 2 years ago

Hi Melissa, If you could contact us at hello@graceandcojewellery.co.uk we will be happy to look into this for you. Kind Regards x

Posted 2 years ago

“Still haven't received my order which was placed on 26th July. Sent an online form got no reply. Emailed and this was responded to quickly, was told to wait until the end of the following day for delivery. Still no items. Had to send another email to follow up. We have no issues with deliveries in our area and the local depot doesn't have the parcel. This contains a present which will now be late. Disappointed. Hope it turns up Monday!”

Helpful Report

Posted 3 years ago

Hi Tracey, We are very sorry to hear your items haven't reached you yet, a member of the team is looking into this for you. Kind Regards x

Posted 3 years ago

“Unfortunately my order has not arrived so can't give a review on the product”

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Posted 3 years ago

Hi Dawn, We are very sorry to hear you haven't received your nomination charm yet. A member of our team will be in contact to look into this for you. Kind Regards x

Posted 3 years ago

“Grace & Co were amazing from order to delivery. Sadly the Swarovski necklace was not!I have returned it and await my refund. I would shop with Grace & Co again.”

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Posted 3 years ago

Hi Una, We are very sorry to hear you weren't completely satisfied with your Swarovski necklace. We can confirm we have received the necklace back and have issued you with a refund, hope to see you again soon. Kind Regards.x

Posted 3 years ago

Grace & Co Jewellery is rated 4.8 based on 7,178 reviews