I have already emailed to complain. I ordered a charm last week, in t had package there was a gift bag and a gift box but no charm inside. I have double checked and treble checked but there was no charm inside the parcel. I am extremely annoyed as this was a birthday present which now I won’t be able to give to my friend. Also, I’ve had one reply from you asking to re check the parcel to make sure it hasn’t slipped out. I have replied to that email to tell you that I have in fact checked and there is no charm to be seen. I look forward to hearing from you, you’rs sincerely, a very angry and disappointed customer.