Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.82

4.8 Rating 7,220 Reviews

95 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 7,220 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 27th June 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordering was easy,and delivery quick.”

Helpful Report

Posted 1 year ago

“I bought the necklace for my daughter and she absaloutly loves it”

Helpful Report

Posted 1 year ago

“Excellent service”

Helpful Report

Posted 1 year ago

“Excellent delivery service, and product protected and packaged very well. Nomination bracelet beautiful , with a lovely gift wrap bag , perfect and easy for a birthday present, and a true representation of website photographs. All in all a great experience shopping with Grace & Co.”

Helpful Report

Posted 1 year ago

“Ordering was simple, delivery was quick and arrived as expected”

Helpful Report

Posted 1 year ago

“Excellent service from ordering to delivery.”

Helpful Report

Posted 1 year ago

“grace & co were very helpful with my pandora order”

Helpful Report

Posted 1 year ago

“Good price quick delivery perfect. Thank - you”

Helpful Report

Posted 1 year ago

“Exactly what I wanted, high quality products and good delivery.”

Helpful Report

Posted 1 year ago

“Good quality, quick delivery, lots of styles to choose from”

Helpful Report

Posted 1 year ago

“Fast delivery and as a repeat customer, you are now my preferred retailer for both my daughter and I as we expand our collection. Thankyou”

Helpful Report

Posted 1 year ago

“Easy to order, fast delivery, daughter delighted”

Helpful Report

Posted 1 year ago

“Easy ordering and swift delivery.”

Helpful Report

Posted 1 year ago

“Ordered from here for the 1st time. Earrings beautifully packaged and how they looked in the picture.”

Helpful Report

Posted 1 year ago

“A lovely company to work with item delivered on time and beautifully packaged. Will definitely be back thank you”

Helpful Report

Posted 1 year ago

“I purchased a leather Pandora bracelet in January and by April the leather (or composite) has failed and now it has gone sticky/tacky and leaves black marks all over my skin. I’m unsure if this item IS actual leather or a cheap composite….or whatever coating has been applied to the ‘leather’ (which was unnecessary) has failed and completely ruined the item rendering it unwearable…after only a few months!! Note: I owned one of the previous versions of this bracelet /necklace (one with a barrel clasp, rather than the ball clasp) which lasted me almost 10 years. This one though, whatever it is made from has failed within just a few months. Having checked the reviews for this item on the Pandora site, it seems that I am not the only one with complaints about it. I am made a complaint to Grace & Co and 2 weeks on I am still no further along in the returns process. Very poor customer service from this company, and a very poor quality item from Pandora….Shame on you both!!!!!!!”

Helpful Report

Posted 1 year ago

Hi James, We are truly sorry to hear about your experience with the Pandora leather bracelet and for the frustration caused by the delay in resolving your return. This is certainly not the level of service we aim to provide, and we completely understand your disappointment, especially given your previous positive experience with a similar product. We can confirm that we have now been in touch via email and have provided full return instructions, including options for reimbursing your postage costs. As per our returns policy, once we receive the returned item, a full refund will be issued to your original payment method. Your feedback will be shared with Pandora, as it is important that they are aware of any recurring product concerns. Please rest assured that we are doing everything we can to resolve this for you as quickly as possible. Once again, we are very sorry for the inconvenience caused.

Posted 1 year ago

HI James Thank you for returning the item. A full refund was issued to your original payment method on 16 May, in line with its standard processing times. We are very sorry again for the inconvenience caused and appreciate your patience and understanding.

Posted 1 year ago

“Lovely item and always and super fast delivery, even over a bank holiday weekend - thank you!”

Helpful Report

Posted 1 year ago

“Great service.”

Helpful Report

Posted 1 year ago

“Great and a super fast service too”

Helpful Report

Posted 1 year ago

“Lovely product and great service.”

Helpful Report

Posted 1 year ago

Grace & Co Jewellery is rated 4.8 based on 7,220 reviews