Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,567 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,567 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 10th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and efficient service with a personalised thank you on the delivery note - something which you don't get from every retailer!”

Helpful Report

Posted 8 years ago

“I got Anais silver chain and lockets for my two adult daughters for Christmas. One was heart shaped and the other a tear drop. They absolutely loved them. I wanted to buy lettered Anais charms for my two daughters for their respective birthdays. Unfortunately the two letters, D & O were out of stock. About a week later they arrived in stock and I ordered them. They were shipped that day. Unfortunately the post was slow and it took a week to arrive. Two days after my daughter Deirdre's birthday. At least I have them in time for my other daughter, Orla's birthday.”

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Posted 8 years ago

“You delivered the product I ordered very quickly and very safely (via signed for delivery). Very happy with the service I received.”

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Posted 8 years ago

“The Coeur de Lion necklace is lovely and I have been complimented on it but the pearls and crystals are a little smaller than I expected. It would have helped me to have had approximate measurements of the pearls and other stones on the website. The delivery was very quick and efficient and arrived in time for Christmas.”

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Posted 8 years ago

“Lovely dainty bracelet.”

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Posted 8 years ago

“prompt delivery, out of stock item was followed by telephone call and other options”

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Posted 8 years ago

“Bought a pair of vivienne westwood earrings from grace and co , that were sold out on many other websites. Price was very competitive , free delivery . My only complaint was not receiving any email confirmation from them or updates on delivery . I was able to sign into account online but i do like to keep email record of purchase too .”

Helpful Report

Posted 8 years ago

Hello. Thank you for finding us. If the email asking about our service was received then the email details on file would be correct so we would assume that you would have received confirmations regarding the purchase of your order and upon dispatch? We can only apologise for this. Our only thought is that they perhaps would have gone into your email spam folder? Thank you for the feedback. We will use this and check.

Posted 8 years ago

“PRESENT PURCHASED BY MY GRANDDAUGHTER FOR HER MOTHER......SHE WAS OVER THE MOON.”

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Posted 8 years ago

“Everything on time in good order”

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Posted 8 years ago

“Customer service was excellent but I had to telephone twice as my on line account said my orders were zero and that gave me cause for concern until the item arrived. I do consider as an internet shopping was poor that this area needs investigation.”

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Posted 8 years ago

“It is a Christmas present for my partner”

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Posted 8 years ago

“Ability to click and collect as well as home delivery. Process mostly straightforward.”

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Posted 8 years ago

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Posted 8 years ago

“I had to return my item as it was not suitable and got a very speedy no quibble refund. Packaging was excellent.”

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Posted 8 years ago

“The purse is lovely. Came in beautiful bag however delivery was quite expensive.”

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Posted 9 years ago

“My order was processed very quickly .My address appeared incomplete on my order but a quick email solved the problem with a very prompt reply from customer service.The item was fabulous but the gift bag was squashed in the post a bit of bubble wrap and a bigger jiffy bag or box would solve this problem . Due to the gift bag issue this could put me off ordering for a present for someone else . I would be happy to pay more postage so the item arrives in perfect condition .”

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Posted 9 years ago

“Excellent delivery and selection of products. Unfortunately I had been sent the wrong thing and got no reply after sending them an email which was quite disappointing. However I did decide to keep it anyway”

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Posted 9 years ago

“Good price, good service.”

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Posted 9 years ago

“Found it quite difficult to view the items I wanted to buy on website. Had to search through everything to get to item I needed. Even when entering item into search bar you couldn't get to what you were looking for.”

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Posted 9 years ago

“Item viewed on website was not in stock at Hinckley store. Store staff very helpful and advised to order of web site to guarantee delivery. Ordered via website and paid extra for next day delivery. Item was delivered on time and well packaged.”

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Posted 9 years ago

Grace & Co Jewellery is rated 4.8 based on 6,567 reviews