Grace & Co Jewellery Reviews

Name: Grace & Co Jewellery
Address: 17 Market Street, Ashby-de-la-Zouch, Leicestershire
Rating: 4.83

4.8 Rating 6,699 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

4.8

Based on 6,699 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587227

Email:

joseph@graceandcojewellery.co.uk

Location:

17 Market Street,
Ashby-de-la-Zouch
Leicestershire
LE65 1AF

Grace & Co Jewellery 5 star review on 15th August 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The charm was a birthday gift for a friend and was what I wanted.”

Helpful Report

Posted 5 years ago

“The gift I received was beautiful I ordered it after Xmas as it was a birthday present but it came in a Xmas box an even the bag was a Christmas one luckily the persons birthday is in march so have time to repack the gift Would be good if you could send different presentation box an bag”

Helpful Report

Posted 5 years ago

“Order delayed because of stock issue but informed at every stage. Nice surprise to get a tool for charms too. Ordered before from grace & co with no problems”

Helpful Report

Posted 5 years ago

“Lovely charm for my sister in laws birthday”

Helpful Report

Posted 5 years ago

“Lovely earrings. A pleasure to do business with!”

Helpful Report

Posted 5 years ago

“Would have been good to let me know when it was being dispatched.”

Helpful Report

Posted 5 years ago

“Easy to order and considering it was the Christmas holidays the delivery time was quick. I ordered three items and they are all nice quality and I'm happy with them. My only criticism is that the swirl earrings are slightly different, one is a little smaller than the other, but it's not too noticeable once they are on.”

Helpful Report

Posted 5 years ago

“I had been looking for a particular charm for a while. I cam upon this company and not only did they have the charm I was looking for but the price was fantastic. The charm came in a nomination box and bag and is already to give to a very good friend. Would definitely recommend and will use this company again”

Helpful Report

Posted 5 years ago

“You did promptly sort it out but I actually received the incorrect item. You quickly posted out the replacement once I had a tracking number for the returned item. All ended well. Would still recommend using them”

Helpful Report

Posted 5 years ago

“Trainee will obviously need a lot of training!”

Helpful Report

Posted 5 years ago

“Slow delivery but overall good service”

Helpful Report

Posted 5 years ago

“After a phone call to enquire about order progress,everything swung into gear and service was good.”

Helpful Report

Posted 5 years ago

“what I orderd was lovely and they came very quick which was great”

Helpful Report

Posted 5 years ago

“Order was a little delayed but as soon as I raised it, they rectified it and were very efficient.”

Helpful Report

Posted 5 years ago

“good service”

Helpful Report

Posted 5 years ago

Hello, Margaret. We just wanted to drop in a quick wee review to say thank you for doing it. It means a lot. We hope that you'll consider coming back to us at some point so that we have the change to give you a 5-star level of service on your next visit. We also hope that your NOMINATION purchases have been well-received. Thanks, again.

Posted 5 years ago

“Great purchase at a great price”

Helpful Report

Posted 6 years ago

Hello. And as we like to say, thank you for finding us. We just wanted to drop you a quick reply to your review to say thank you for taking the time out. Hopefully, you'll consider shopping with us again in the near future, and we hope that we will achieve a 5-star level of service upon your next visit. Maybe for the matching Mayfair Small Orb Pendant? Nevertheless, thanks, again and we hope that earrings have been well-received.

Posted 5 years ago

“Quick delivery and I was pleased with the offers available. My only concern was that the nomination charms I had ordered cake joined together and I had to research how to separate them.”

Helpful Report

Posted 6 years ago

Hello, Laura. Thank you for finding us. We just wanted to drop to you a quick note to say thank you for taking the time out to leave us a little review. We'll be looking into ways to improve expanding the knowledge of putting together and separating NOMINATION charms to those who are new to them, as we wish to be able to make them accessible to as many people as possible. We have NOMINATION keys, too to help with the assembly, if this may be of interest to you in the future, and we do hope that you'll consider returning to us so we can achieve a 5-star review. Thank you, again for your feedback, Sandra.

Posted 5 years ago

“Thanks for a great service, the bracelet was a gift for my granddaughters 1st birthday. I chose nomination, because the bracelet can grow with her! And she loved it.”

Helpful Report

Posted 6 years ago

Hello, Sarah. And once again, thank you for finding us. We're so pleased that you have taken the time out to leave us such a positive little review. Especially those starting a new journey. NOMINATION was a fantastic choice, and we hope that you will consider coming back to us for more charms in the future. Thanks, again, Sarah, and belated birthday wishes to the little one.

Posted 6 years ago

“Just what I wanted. Thank you”

Helpful Report

Posted 6 years ago

Hello, Helen. We just wanted to drop you a quick reply to say thank you for leaving us a little review. We appreciate it. We hope that the TED BAKER bracelet is indeed just what you wanted and that you may perhaps come back for the matching Hannela pendant? ;) Thanks, again, Helen, and once again, thank you for finding us.

Posted 6 years ago

“Prompt delivery”

Helpful Report

Posted 6 years ago

Hello, Alan. And again, thank you for finding us. We're just dropping a quick note to say thanks for leaving a review. And yes, it was a prompt delivery! I don't think we can beat an order being placed on a Wednesday morning and it arriving on a Tuesday afternoon. But we will try ;) Thank, again, Alan, and we hope that you'll consider us again for any future Nomination charm purchases. All of the best.

Posted 6 years ago

Grace & Co Jewellery is rated 4.8 based on 6,699 reviews