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Grace & Co Jewellery Reviews

4.8 Rating 5,860 Reviews

96 %

of reviewers recommend Grace & Co Jewellery

Company Reviews

Product Reviews

4.8

Based on 5,860 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Grace & Co Jewellery:

Grace & Co is a family-run and family-owned contemporary jewellers set up in 2010 by two jewellery professionals with over 40 years of experience between them.

Since the doors of the first opened, Grace & Co has continued to grow and now stocks world-renowned, contemporary jewellery, watches, charms, and accessories 9 locations across the Midlands area.

Their knowledge and expertise in the jewellery industry have resulted in a team of staff that provide excellent customer service and a fabulous shopping experience, whether it be in-store or online.

Visit Website

Phone:

01530 587340

Email:

hello@graceandcojewellery.co.uk

Location:

17 Market Street, ,
Ashby de la Zouch
LE65 1AF

Grace & Co Jewellery 5 star review on 5th May 2024

Grace & Co Jewellery 5 star review on 24th March 2024

Grace & Co Jewellery 5 star review on 8th February 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 6th January 2024

Grace & Co Jewellery 5 star review on 4th August 2023

Grace & Co Jewellery 5 star review on 15th July 2023

61

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“what I orderd was lovely and they came very quick which was great”

Posted 4 years ago

“Order was a little delayed but as soon as I raised it, they rectified it and were very efficient.”

Posted 4 years ago

“good service”

Posted 4 years ago

Hello, Margaret. We just wanted to drop in a quick wee review to say thank you for doing it. It means a lot. We hope that you'll consider coming back to us at some point so that we have the change to give you a 5-star level of service on your next visit. We also hope that your NOMINATION purchases have been well-received. Thanks, again.

Posted 4 years ago

“Great purchase at a great price”

Posted 4 years ago

Hello. And as we like to say, thank you for finding us. We just wanted to drop you a quick reply to your review to say thank you for taking the time out. Hopefully, you'll consider shopping with us again in the near future, and we hope that we will achieve a 5-star level of service upon your next visit. Maybe for the matching Mayfair Small Orb Pendant? Nevertheless, thanks, again and we hope that earrings have been well-received.

Posted 4 years ago

“Quick delivery and I was pleased with the offers available. My only concern was that the nomination charms I had ordered cake joined together and I had to research how to separate them.”

Posted 4 years ago

Hello, Laura. Thank you for finding us. We just wanted to drop to you a quick note to say thank you for taking the time out to leave us a little review. We'll be looking into ways to improve expanding the knowledge of putting together and separating NOMINATION charms to those who are new to them, as we wish to be able to make them accessible to as many people as possible. We have NOMINATION keys, too to help with the assembly, if this may be of interest to you in the future, and we do hope that you'll consider returning to us so we can achieve a 5-star review. Thank you, again for your feedback, Sandra.

Posted 4 years ago

“Thanks for a great service, the bracelet was a gift for my granddaughters 1st birthday. I chose nomination, because the bracelet can grow with her! And she loved it.”

Posted 4 years ago

Hello, Sarah. And once again, thank you for finding us. We're so pleased that you have taken the time out to leave us such a positive little review. Especially those starting a new journey. NOMINATION was a fantastic choice, and we hope that you will consider coming back to us for more charms in the future. Thanks, again, Sarah, and belated birthday wishes to the little one.

Posted 4 years ago

“Just what I wanted. Thank you”

Posted 4 years ago

Hello, Helen. We just wanted to drop you a quick reply to say thank you for leaving us a little review. We appreciate it. We hope that the TED BAKER bracelet is indeed just what you wanted and that you may perhaps come back for the matching Hannela pendant? ;) Thanks, again, Helen, and once again, thank you for finding us.

Posted 4 years ago

“Prompt delivery”

Posted 4 years ago

Hello, Alan. And again, thank you for finding us. We're just dropping a quick note to say thanks for leaving a review. And yes, it was a prompt delivery! I don't think we can beat an order being placed on a Wednesday morning and it arriving on a Tuesday afternoon. But we will try ;) Thank, again, Alan, and we hope that you'll consider us again for any future Nomination charm purchases. All of the best.

Posted 4 years ago

“Prompt delivery, well packaged. Thanks.”

Posted 4 years ago

Hello, and again, thank you for finding us. Also, thank you for taking the time to leave us a little review. We really appreciate it. Hopefully, you'll consider using us for more charm purchases, and we hope that we can improve your shopping experience with a 5-star rating upon your next visit. A great choice of charm, we hope that it is well enjoyed. Thank you, again.

Posted 4 years ago

“Responded to my email about delivery quickly!”

Posted 4 years ago

Hello, Angela. Yes, we had a small issue with the postage didn't we? We're glad it's sorted and that it's arrived safely and we appreciate yourself taking the time to leave us a review. Hopefully, the delayed item (which is a very rare circumstance) won't have a detrimental effect on you returning to us in the future. We hope the charm has been well-received and we do give kudos due to the charm that you have chosen. Thank you, again.

Posted 4 years ago

“Couldn't view the email with my Royal Mail tracking number”

Posted 4 years ago

Hello, Jill. We wanted to say thank you for taking the time out to leave us some feedback on your experience whilst shopping with us. The 4 stars mean a lot but we're disappointed to have not received 5 as we pride ourselves on our communication with the customer informing them of the journey our products take to get from A to B. We checked our system and to be totally honest, we don't know why you were unable to see the tracking details of your order. We will be monitoring this closely to ensure that no other customer has this experience and that you will not upon your next visit with us should you wish to purchase more NOMINATION from us. We thank you, again.

Posted 4 years ago

“Very nice items, easy to place order and arrived promptly, pleased with purchased as a gift and the recipient loved them.”

Posted 4 years ago

Hello, Jennifer. We just wanted to say thank you for leaving us such positive feedback. It's always good to hear that the experience received by our customers is a pleasant one and one that lacks any frustration when placing an order. We do hope that you will return to us again at some point in the near future and that your experience on the next occasion is worthy of 5 stars. And once again, thank you for finding us.

Posted 4 years ago

“There's a very nice selection of jewellery and watches on Grace & Co. I found a very pretty necklace. Delivery was also super speedy - ordered on a Friday and was wearing it by Monday!”

Posted 4 years ago

Hello, Mei. Thank you for finding us. Especially after receiving these lovely words. We're glad to hear that the TED BAKER necklace has been well received. It was our last one, we now have to get in some more! Hopefully, you may consider returning to us for the matching earrings at some point in the future.

Posted 4 years ago

“Our granddaughter was delighted with her bracelet and the charm we had chosen. However there was much frustration and difficulty on removing a link to add the charm. We would have liked a specialist tool to make the task easier”

Posted 4 years ago

Hello. Thank you for finding us. We're sorry to hear that you've been having trouble. If you are referring to a charm tool, perhaps this may help: https://www.graceandcojewellery.co.uk/nomination-classic-composable-charms-bracelet-tool-key-p5692

Posted 4 years ago

“Good service, arrived on time. Thank you”

Posted 4 years ago

“The bracelet was lovely and packaged well but I decided to return it as I liked something else more. I did include the postage receipt as I sent it special delivery which was £7.20 but they wouldn’t help with the returns cost, as it’s not their policy.”

Posted 4 years ago

“Good produce deleived quickly”

Posted 5 years ago

“Thank you Grace & Co the earrings I bought are lovely just like the photo I will be using you again x packaging and the gift box and bag were very thoughtful thanks again x”

Posted 5 years ago

“Love the product! Only problem was the delivery was signed for even though it would have fit through the letter box.”

Posted 5 years ago

“Excellent customer service.”

Posted 5 years ago

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Grace & Co Jewellery is rated 4.8 based on 5,860 reviews