Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,327 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,327 reviews

Customer Service
Communication Channels	Telephone, Email

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They're just after your account details. The service is non existent. You book, arrange a date, agree a price then get told an engineer will be in touch. Engineer does not get in touch, hence 3 phone calls to customer support followed by 3 promises of a call back. None call backs emerged. Miss the date forfeit the fee, I'm going to be chasing for ALL of my money back, I've read on here they try to extract a fifty quid admin fee - we'll see if eh small claims court agrees with this business practice. I am selling a house and if the cooker is not functional on the date of entry I pay a forfeit - these clowns are not going to make the date.”

Helpful Report

Posted 10 years ago

Hi there, We're sorry that we missed your calls. Please do contact us for free on 0800 8654111 so we can sort your issue asap! Thanks. Go Assist

Posted 10 years ago

“This is a complete con. You contact them and they say they wlll get someone out as soon as possible and they suggest a day and ask if you would prefer morning or afternoon. You then go ahead and pay for the fix only to find out on the expected day of repair that there is no engineer booked and that it will be at least another week before one can come out. I have contacted Trading Standards regarding the selling practices of this company, I will also be cancelling the repair and demanding a full refund.”

Helpful Report

Posted 10 years ago

Hello Mr Lowe, We are sorry to hear of your bad experience with us. Please contact our customer services department on 0800 8654111 if there is anything further we can do for you.

Posted 10 years ago

“Very under handed, they only cover £200 limit on parts, which IS in the terms and conditions but they didn't tell me that when I was getting talked into purchasing the fixed price plus insurance..... I feel ripped off as they tell me the parts come to over £300, would rather cancel my agreement with them and lose £49 than have to deal with these scumbags, 3 kids in the house with no cooker for 3 weeks now when they said someone would be out within 2 days, then some rude women phones me while on the school run to tell me I have to wait another 10 days before an engineer comes out and that was to just check the parts an not to fix it... Total waste of time”

Helpful Report

Posted 10 years ago

Hello Mr Johnson, Our customer services department is currently looking into this for you. They will be in contact with you as soon as they have reached a resolution for you.

Posted 10 years ago

“This is a very slick sales operation and will almost certainly be the first option you will find if you search online. Do yourself a favour and scroll down to see what other options are available. I had multiple problems with a cooker when we moved to our new house and agreed a 'fixed cost repair' with them that consisted of three items and was promised an engineer visit the following Monday. Monday came and went without anyone appearing so I called them back to be told that someone else was handling it and would get back to me. No one did. After more chasing we finally got a call from an engineer promising to come the following Tuesday (so 8 days after the original time), which he did but only to fix two items: the third he decided was "cosmetic" so wasn't included. More chasing, more promises of call backs (which were finally kept only at the third time of asking) to eventually to told that the item was indeed "cosmetic" so the repair was completed. When I asked for one third of the fee be refunded, that, apparently, was not possible. Slick sales and nice telephone manners are all very well but welching on an agreement is simply not on. Go elsewhere.”

Helpful Report

Posted 10 years ago

Hello Mr Forbes, We are sorry to hear of your experience with us. We do use manufacturer approved engineers where possible and unfortunately, in this instance they decided one of the items needed a repair due to cosmetic damage, which they would not be able to repair. If there is anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

“For a repair that will cost £168 I would expect beeter service. The engineers visit took 5 minutes to agree my diagnosis, take the part nuber I had found and then leave, Good value not at £49. A follow up call from Go Assist tells me they cant fix it as the part is obsolete. Many calls later and more than a week since agreeing the repair Go assist is still argueing about the part. I rang Smeg engineers who confirm that I have found the right part, that it is not obsolete and that they have stock, yet still Go assist will not do anything they wait for the engineer to contact Smeg. I did it in 5 minutes. SO if you want to spend a lot of money on nothing then be aware this will not be an easy journey”

Helpful Report

Posted 10 years ago

Hi Keith, we're really sorry to hear you're having trouble with this repair. I understand that you are now talking with our managers to resolve this, which I'm sure will happen today. Thanks and have a great weekend.

Posted 10 years ago

“After paying the fixed price fee I waited 2 weeks for an engineer who on arrival told me he had never seen this appliance before, which tells me he was not a manufacturer or manufacturer recommended engineer, he told me he would have to order a part, without taking a part number, another 2 weeks and many phone calls later was allowed to cancel my order less a £49 admin fee. I then ordered the part from Partmaster it came the next day and I fitted it at a cost of £24. Feel very disappointed with this company and conned out of £49 plus £102 warranty I had to take out with them to get a cheaper fixed price repair. Would certainly never recommend to anyone else”

Helpful Report

Posted 10 years ago

Hi Neil, I'm really sorry to see it appears you did not get the service you were expecting. I have passed your comments onto our head of customer services who will be in touch soon to resolve the matter.

Posted 10 years ago

“I have been sold goassist cover for my washing machine that is 8 years old.When my washing machine broke down I reported it and they adviced me to clean the filter and put on the hot wash that should clear the fault.after following instructions and flooding my garage fault did not clear.They said that engineer will contact me .I called again and they told me that I have to fill the form and send it via email.I've done that.I phoned again after 3 days and they told me that engineer will contact me all I need to do is sit and wait.After few days nobody calling I called again and they have told me that form needs 5 working days to be processed.I called after 5 working days they told me that they are reviewing my form and they will contact me.they finally contacted me 13 days after filling the form trying to establish exect date when washing machine broke down instead of trying to rectify the fault or do something about it.For person speaking to me it was more imortant if washing machine broke down 13 or 14 days ago.we ended up conversation that his manager will call me to rectify the problem.I will write another review if there is improvement and they fix my washing machine but right now service was so poor and slow,wasting my precious time and money.When I told this to my friends at work they reccomended British Gas cover as excellent.No form filling no delay .”

Helpful Report

Posted 11 years ago

Hi Tatjana, We're really sorry to hear about your problems. We aim to get an engineer to you within 48 hours once we have the service information from you. I can see now that an engineer was despatched and I hope you found the repair fast and efficient. If there's anything else you need please do contact our customer service team via the freephone number or via customerservices@go-assist.co.uk Thank you.

Posted 11 years ago

Go Assist Ltd is rated 3.7 based on 1,327 reviews