Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,327 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.7

Based on 1,327 reviews

Customer Service
Communication Channels	Telephone, Email

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Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DO NOT USE! USELESS COMPANY THAT GOT US WAITING TO REPAIR A MICROWAVE DOOR FOR OVER A MONTH NOW AND CANNOT GIVE US AN ESTIMATE OF HOW LONG MORE WE ARE TO WAIT! Sent engineer out the day after we purchased the first repair (£79) plus £7.90 x 12 = £94.80 one year’s insurance. Engineer physically made it possible to close the microwave door BUT the microwave COULD NOT register this! Basically the repair was useless. We rung to tell the engineer it wasn’t fixed. Was told apparently some parts were required. A MONTH, MANY HOURS AND MULTIPLE CALLS LATER we were STILL TOLD the engineer was WAITING FOR PARTS from the manufacturer. How is it possible that we are to WAIT FOREVER? They could not give us an estimate and in fact had told us they would get the part number by the 28th September (Monday) when I rung on 25th (Friday). Come Monday, NOTHING! We call on 30th September wait 29 minutes to talk to a customer service agent and what do they tell us? That they will email us when the manufacturer replies! What? There is no deadline? So what if it takes 2 years?”

Helpful Report

Posted 5 years ago

“Dear diary. One month two days in. The incompetence is wearing. First engineer misdiagnosed the fault and then broke the oven door. After days of calling a second engineer finally arrived. Apologised for the original misdiagnosis and said he would get the parts. Didn’t get the parts. Multiple phone calls again (to lines they do not answer) and told that the door was now magically fixed! The fact the engineer didn’t even touch the door implies he is capable of the miraculous. I fear go assist only work in miracles”

Helpful Report

Posted 5 years ago

“Do not believe the "No fix no fee" claims from this company. Paid £280 up front for a repair to fridge freezer. Engineer came and said I needed a new compressor which would cost an extra £105. Paid this in good faith but when engineer came to fit part was told this didn't fix the problem and when I called Go-Assist was told that I was not due a "no fix no fee" refund as hidden in the small print of conditions was a clause that says if they try and fix it but can't customers are not due any refund. Avoid this company!!!!”

Helpful Report

Posted 5 years ago

Thank you for providing feedback on your recent experience with our service. We understand your frustrations and our complaints team are aware of your recent experience and are looking into this for you. Team Go Assist

Posted 5 years ago

“did not have the require part, no communication for 10 months unless I initiated it, despite having taken payment. Avoid this company.”

Helpful Report

Posted 5 years ago

“PLEASE DO NOT USE THIS COMPANY 'Go Assist'. My experience: Took up the insurance, paid £79 for microwave engineer call out charge. My microwave was just not heating that is all. Engineer came and within minutes blew up the Transformer which caused the appliance to smoke and make loud noise. When I compliant, engineer came and took it to the work shop and after a week I got a call from Go Assist saying I need the following parts: Magnetron, Transformer, Diode and a Capacitor. As a good will you just pay £242 for the Transformer. When I went to cancel my insurance I was charged £50 by Go-Assist. Brand New Microwave costs between £148 to £428 with 2 years plus 5 years of Parts insurance. I would rather not think about this company and have sleepless nights then to pay them £50 and got rid of.”

Helpful Report

Posted 5 years ago

“DO NOT USE THIS COMPANY This company doesn’t eve deserve a star. Reported a broken fridge freezer back in July, an engineer comes out says parts need to be ordered. We constantly get told to wait....2 months later and we are without a freezer in a global pandemic. We have contacted the company I don’t know how many times and they are useless. They have now told us that the parts aren’t coming until at least January. They have taken from us over £600 from us and we therefore can not afford to buy a new fridge freezer until they give us our money back. They are now trying to say the parts are non refundable to which we were never told, we are still trying to get our money back. DONT NOT USE THEM!!!!!!!!”

Helpful Report

Posted 5 years ago

Hi Chloe. Thank you for providing feedback on your recent experience with us. We are of the understanding that this has now been resolved for you due to the contact made on Trustpilot and our social media pages, with a refund sent to you. Team Go Assist

Posted 5 years ago

“Just contacted Watchdog. 3 weeks on fridge/freezer still not working paid for parts not sure I needed engineers and call handlers have amnesia. Freezer 18 degrees fridge 14 degrees warmer than outside. Having spent so much £79 call out, insurance, part £255.90 and £149 for a small fridge freezer to keep me going after losing £100 food after I was assured after E hours freezer would be ready”

Helpful Report

Posted 5 years ago

“A terrible companyRip off merchants my fridge freezer needed a spare part the 2 so called engineers came into my house no masks & no shoe protection. Go assist wanted to charge me £800+ for a spare part that I could buy for £276 inc vat.Do not go near this company. When I enquired about the repair I was told a lot of untruths(LIES) get a local repair engineer to repair your appliance. No positive points👎”

Helpful Report

Posted 5 years ago

“Absolutely appalling service. They gave a very hard sell on their warranty almost to the point of arguing with me when I refused it. They then took my money for a dishwasher repair and said “we always aim to have an engineer with you within 48 hours”. They use 3rd party engineers and booked me in for 2 weeks later. I demanded a refund and called a local engineer who came the next day. I would strongly advise against using Go-assist.”

Helpful Report

Posted 6 years ago

“Bad, bad, bad!........ Do not use - dishwasher is still not fixed after 7 weeks due to parts being out of stock. They are refusing to give me back my money - even though they cannot give me a date for the parts to come in. Chased and chased - apparently the complaints department do have a phone line to speak to their customers - really. Absolute joke - now taking it further. Also be warned - they charge an high admin fee on any parts ordered which they do not tell you over the phone but apparently it's in the contract! STAY AWAY if you want your appliance fixed in 2020.....”

Helpful Report

Posted 6 years ago

“Wanted £70 for a replacement dishwasher part despite website saying fixed fee”

Helpful Report

Posted 6 years ago

Good morning Kerry, We're sorry that you decided to not go ahead with a repair with Go Assist. Whilst we do offer fixed price repairs, this is not applicable to the Labour only option that you selected. Kind regards, Team Go Assist

Posted 6 years ago

“If I could give zero stars I would. Asked for a repair to a dishwasher on 21/10 and paid £69. The next day after properly reading the terms and conditions I decided to cancel - which was within there 14 day cooling off period. After repeated emails I am still awaiting return of my £69, There customer service is a joke.”

Helpful Report

Posted 6 years ago

Hi James, Sorry you have not been happy with the service you've experienced. I'd like to chase this up and ensure you case is dealt with, therefore I kindly ask that you email your policy number and full name over to marketing@emailbig.co.uk Kind regards, Conor - Go Assist

Posted 6 years ago

“Disappointingly poor service, the engineer was quick to visit and diagnose the problem. I will order the parts sir and be back next Friday, Friday came and went so I called up to see why they hadn't been and apparently go assist hadn't confirmed the order of the parts. I chased go assist who were going to call back and now 2 weeks later I am still chasing go assist to authorise ordering the parts and come and repair the fault. They would have called me but apparently they cannot make outgoing calls! I now have to wait another week for the repair to be carried out.”

Helpful Report

Posted 6 years ago

“Horrible horrible service. I booked an appointment online (and paid) for thursday. Didn't hear a peep from the company. Then on thursday noon, i'm told that someone will contact me within 8 hours. No one contacted me. I spoke to them on friday and I was told someone would come on Saturday and no one showed.... no communication, no shows. They just take the money and leave you hanging. Will never use again.”

Helpful Report

Posted 6 years ago

“I took out cover to repair a fridge freezer under what I thought was their no fix no fee guarantee. It took them 3 weeks to arrange an appointment as their engineers were on holiday, and then they couldn't fix it but said I would get no refund as it was a labour only policy!”

Helpful Report

Posted 6 years ago

“I agreed a a date and time window for the engineer to repair my neff dishwasher and they did not bother to call or turn up Very dissatisfied customer Do not use these people They did not contact me I had to call them to get a refund”

Helpful Report

Posted 7 years ago

“I would not recommend this company to anybody. Called to have my boiler repaired and was told I would receive a call the following day from a local repairer to arrange an appointment. Received no such call and had to chase them up, and was told that the only local repairer was unavailable and that they had contacted 6 or 7 others but could do nothing until those had responded. Got no call the next day and had to chase them up again and was told exactly the same thing. Bear in mind that I had to pay £200 up front just for them to visit. At that point I cancelled. Their was absolutely no communication, and to top it off I called local company who sent someone out that afternoon and was charged half the money. I wouldn't touch this company with somebody else's barge pole.”

Helpful Report

Posted 7 years ago

“I run a pub with B&B and booked a repair visit for a Bosch washing machine. In doing so I made clear the machine is not available to members of the public and in an area not open to the public. My not insignificant fee was taken and the following day go-assist attempted to back out of the arrangement. After an hour on the 'phone with them, I was told a repair could be done but with no guarentee. And at the same price! I not un-naturally asked for a refund but now have to wait 3-5 days for the money back. Beware - quick to take your money but will attempt to wriggle out of the arrangement and slow to refund. Get somebody else!”

Helpful Report

Posted 7 years ago

“I made a booking online and paid for a tumble dryer repair. The form asked me when I wanted my repair and I selected the Friday at the end of the same week. Received a confirmation email of my repair. Called the evening before to be told that the local repair firm’s computer system was down and they had been unable to confirm the booking therefore the repair wasn’t going to happen. I had taken time off work to be at home. No one had made contact with me. So frustrated as I have lost 3 days. Very poor customer service.”

Helpful Report

Posted 7 years ago

“I booked a repair and no one turned up. I didnt get any notice of cancellation - just a lod of excuses when I called them. Gave them a second chance and same happened again. No call, no explanation. Complete waste of two days!! Unacceptable. Do not be tempted to go with them!”

Helpful Report

Posted 7 years ago

Go Assist Ltd is rated 3.7 based on 1,327 reviews