Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Branksome Business Park, Bourne Valley Road, Poole, Dorset
Rating: 3.72

3.7 Rating 1,327 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

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3.7

Based on 1,327 reviews

Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0333 733 1234

Location:

Branksome Business Park, Bourne Valley Road, Poole
Dorset
BH12 1DW

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a services with them to fix a minor leak, when the engineers came to fix the machine they made the condition worse as machine started flooding. call again to fix it and they said had to wait for the parts which took two months to arrive. and even after the second attempt they could not fix it. and when asked for refund they come with all excuses and denied the refund. very bad company and very bad customer service please dont use them at all. consider your money is lost.”

Helpful Report

Posted 9 years ago

Hello Raj, the vast majority of our repairs go smoothly, so we're sorry this wasn't the case in this particular instance. The parts taking so long to arrive was out of our control, but we understand your frustration with this. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 9 years ago

“Everything!! They take your money. The numbers provided do not work or constantly ring out. They do not respond to emails. We actually got an appointment to fix our dishwasher 6 days after first missed apt we got a call 20mins before apt to say on their way. NEVER turned up and now we can get no response. This company is the worst ever if I could score -5 I would”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are disappointed. We are working with the engineer to arrange a new date for your repair and will be in contact shortly. We will be happy to provide an update anytime by calling 0800 8654 111.

Posted 9 years ago

“Booked and paid for a repair. No one came. Have been trying to get an answer from customer service for the last two days. No answer. Very easy to get hold of the sales team though !!!!!”

Helpful Report

Posted 9 years ago

Sorry to hear your engineer did not turn up to an appointment. We're keen to look into this for you and get a new engineer out immediately. You can call us on 0800 8654 111 between 9am - 6pm every weekday and 10am - 4pm on Saturdays.

Posted 9 years ago

“I feel like I've been conned. I paid for my cooker hood to be fixed, they sent out an engineer who sprayed the motor with silicone and it's now not extracting anything at all. when I complained I got fobbed off that they were going to dispute it and call me back but they never do. Now I spent the whole day calling but I'm just continuously on hold. Absolute rip off and I can see that I will never see any money back or have an appliance that's fixed.”

Helpful Report

Posted 9 years ago

Hi, sorry to hear you have not had a great experience. As you know, we are working with the engineer involved to get this resolved for you as a matter of urgency. We will be in touch with an update shortly.

Posted 9 years ago

“We Have a Smeg Range Cooker with an oven which is not working. Go Assist were supposed to get it fixed for us. After six weeks and two visits arranged by Go Assist the oven id still not working. On investigation the company who were supposed to fix the problem are not recognised by Smeg. I contacted Smeg as follows: We have just moved to a house in Whitegate which has a Smeg Range Cooker. The oven did not work so we went on the internet and a Company selected by "Go Assist" arranged for a non Smeg Registered repair company of fix it. Two days they did not turn up and two days when they arrived very late they made a botched repair - the oven is still not working. We contacted Smeg directly who told us: I am sorry to hear of the problem with your repair. --- As North West Appliances is not one of our Smeg registered Engineers there isn't anything we can do. Smeg volunteered to send us full names and addresses of the Smeg registered engineers in our area. So at present after paying a total of about £260+ we still have an oven which does not work - Go Assist are not interested to help. So beware of their services.”

Helpful Report

Posted 9 years ago

Hello, we're sorry to hear you are unhappy with your experience. We use manufacturer or manufacturer approved engineers where possible, but on this occasion we could not provide this. Please know we spent a lot of time looking into this for you and we have now provided you with a refund.

Posted 9 years ago

“Wanted to get my fridge freezer repaired as the fridge wasn't cooling. Most likely from a faulty heating thermostat which would cost £30. Company rang me to quote saying that it would be £138 but I had to sign up to insurance at £5 a month and they had reduced the cost of repair for this. When I said I categorically don't want the insurance just the repair they said that it comes as a package and I didn't have that option so they hadn't really discounted the repair they are just selling insurance. What a con! Told them I will get someone else.”

Helpful Report

Posted 9 years ago

We're sorry to hear you didn't like the price, Mrs Fairhurst. You are under no obligation to take out the repair service when we ring to provide a quote. If you do not find someone else please feel free to get in touch again, we'd be happy to fix your fridge freezer at the stated fixed price and guarantee all repairs for a year.

Posted 9 years ago

“Serviceman went to the wrong address, took pictures of proof of attendance, customer service contacted policy cancelled, no refund of call out charge.... Really”

Helpful Report

Posted 10 years ago

“Unable to fix door on fridge but still got charged £60 because not economical to repair. Totally useless service for large repairs. Big mistake to use. Got the impression that was all they were interested was the £60W. ill avoid.”

Helpful Report

Posted 10 years ago

Hi Steve. Our priority is to fix the appliance when possible, however like you said it was uneconomical to do so. As agreed before the service, the charge covers the engineer call-out and administration. We're sorry to hear you did not have a positive experience with Go Assist on this occasion.

Posted 10 years ago

“I played £160 for a fridge freezer to be fixed. It took 3 months of engineer revisits to decide it couldn't be fixed. Then I found out that as a part had been replaced I didn't qualify for the money back (minus an admin fee).”

Helpful Report

Posted 10 years ago

Hi Matt, sorry to hear your appliance took longer than expected to fix. The vast majority of repairs go smoothly and are sorted within days, so we're sorry this wasn't the case in this particular instance.

Posted 10 years ago

“Took to long to be told fridge freezer was not an economic repair. So had unhappy tenant for over a week”

Helpful Report

Posted 10 years ago

Hi Nicholas, sorry to hear you feel you did not have a good experience. If we can be of any help please call customer services on 0800 8654111

Posted 10 years ago

“Appalling service. It took over 3 months to fix a damper assembly problem on a Daewoo fridge/freezer. Go Assist were absolutely useless in following up with the contractor they appointed. They promised to get in touch with contractor and call back on several occasions but didn't. After 3 months an engineer turned up but they had sourced the wrong part. Finally, after another week the right part arrived and the fridge/freezer is now working properly. My advice is do not use this company or its associates, who all work out of the same call centre in Bournemouth. No apology or expression of regret for abysmal service received.”

Helpful Report

Posted 10 years ago

Hi Bob, we are sorry you feel let down by Go Assist. The part taking so long to arrive was out of our control, but we understand your frustration with this. It is good to hear everything is working properly now and if we can be of help in the future please do get in contact.

Posted 10 years ago

“Engineer made an assessment that my machine was unrepairable which led to me having to purchase a new machine to later find out that the repair was economic. Go Assist refused to accept an arbitrator to review the event”

Helpful Report

Posted 10 years ago

Hello Robert, we are sorry to hear you are unhappy with the service. If we can be of any assistance please do contact customer services.

Posted 10 years ago

“No engineer turned up on the day. Then after hours of chasing I was told the engineers didn't even have my details. Following this I was then told they did but the engineer had died and they had no idea when they would get an engineer out to me. I finally cancelled the appointment after a few weeks of messing about, found a local family run business who fixed my dishwasher in less than 10 minutes for less than half the price!”

Helpful Report

Posted 10 years ago

Hello, we do apologise for your negative experience. It was hugely unfortunate that the engineer assigned to your dishwasher died on the day of the repair. Needless to say, this was outside of our control and we were not informed until a few days later. Our apologies again and we hope you will give us a second chance should you require our service in the future.

Posted 10 years ago

“Bait and switch, just a money collection service. Still waiting for my refund......”

Helpful Report

Posted 10 years ago

Hi, sorry to hear you feel this way. We've checked your file and your card was refunded back in March. Please don't hesitate to contact customer services if we can be of any help.

Posted 10 years ago

“Communication was awful, pricing was outrageous, left hanging with a broken appliance and no support”

Helpful Report

Posted 10 years ago

Sorry you feel this way. If we can be of any assistance please do not hesitate to contact our customer services team on 0800 8654111

Posted 10 years ago

“Where shall I start! Extremely disappointing is an understatement - Ice maker not working on my Maytag Fridge/Freezer. Go-Assist appointed a Hotpoint engineer to carry out the repair. The engineer claimed he could not find the model number on his system and left without further investigation. Go-Assist withheld £69 of my prepaid £160.15 fee apparently 'to cover the engineers visit'. I then found a company called Service Nation/Maytag (online). They came out the following day identified the problem and repaired the Ice maker there and then, offering a 2 year guarantee. Service Nation replaced the damaged Ice bucket, fixed a water inlet pipe to the rear of the fridge/freezer and fixed the ice dispenser that had not been working for a number of years. I then requested full reimbursement from Go-Assist and despite numerous emails to and fro, I am still waiting. My advice is to STEER CLEAR of Go-Assist. Their customer service is, in my opinion, appalling. Take heed, I can see just how easy it is to take money and do nothing to earn it!!”

Helpful Report

Posted 10 years ago

Hello. The vast majority of our repairs go smoothly so we are sorry to hear you feel disappointed with your experience. This is currently being looked into by our customer services department as a matter of priority, but if there's anything we can do in the mean time please do not hesitate to contact us for free on 0800 8654 111.

Posted 10 years ago

“Everything. My advice is don't bother.Read the other one star comments-they say it all!!”

Helpful Report

Posted 10 years ago

Sorry to hear you have not had a great experience with our service. Please do not hesitate to contact our customer services team who will do their best to solve the problem.

Posted 10 years ago

“Since contacting your company I have been passed from one person to another . The fault has been completed by the engineer who was very polite and helpful, but your staff are totally frustrating. I have had to ring to speak to people, Explained a situation to one then told by them they can't decide so I need to speak to customer services....... Explained to a manager who led me to believe a problem could be sorted only to be told by someone else from a different section it can't!!!”

Helpful Report

Posted 10 years ago

Hi there, we're sorry to hear that you are having trouble with the service. I can see a member of our customer services department is currently looking into this for you. We want all customers to remain satisfied with our service so please contact our customer services team and we can resolve any issue you might have. Thank you!

Posted 10 years ago

“What went wrong, where do I start, I first of all booked a repair via the Go Assist website, all seemed ok an engineer from Candy/Hoover came out, then said he didn't have the part. Call was re booked then the engineer called just before he was due to arrive and said he didn't have the part. The engineer then came out and then said the part he had was wrong and that then the part was obsolete and couldn't repair it but not to worry as they would replace the oven. Then I get a call from the company saying that this was not the case and the engineer should not have told me this (which he did on two separate occasions). So now it has been over 2 months and I still have no working oven, then they have the audacity to charge my £69+vat admin charge after wasting MY TIME, for the past two months. Claiming they cannot repair an oven that is only 3/4 years old as parts (a thermostat!!) are not available! What utter rubbish, I would avoid this company as they couldn't fit a fireguard.”

Helpful Report

Posted 10 years ago

Hello Mr Dunn, We do aim to use manufacturer approved engineers where possible, which in your case, meant that the manufacturers themselves attended to repair your appliance. We are sorry to hear that you feel the engineers service was not to a high enough standard. I can see that we have been investigating this for you and that the outcome of this has been sent to you via email. You have also received a refund. Please do not hesitate to contact us if you have any further problems.

Posted 10 years ago

“Poor company. Was promised a visit on the 7th April received a text from Maytag showing a visit planned for next Tuesday 12th April. Have written complaint email twice without response. Fridge Freezer broken so needed an urgent response accepted deal on the basis of Thursday. Never told that they use Hotpoint (Maytag) service and are just an insurance intermediary (I thought they were the service company). Feel conned.”

Helpful Report

Posted 10 years ago

Hi Ian, Sorry your repair was delayed, this does occasionally happen when our network is extremely busy. We are a service network and not an insurance intermediary so we're sorry for any confusion about that. As for the engineers we inform our customers that we use manufacturer engineers themselves as we have great rates with them, as you know. If there's anything else we can do just let us know, thanks. Go Assist

Posted 10 years ago

Go Assist Ltd is rated 3.7 based on 1,327 reviews