Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,398 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although I did not use this company for my repair, the service from Alba was excellent. She explained the various options to me in a clear and honest way. She was very professional and I will say she is a credit to this organisation. Thank you.”

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Posted 5 years ago

“Although I didn't use this company for my repair, the service I received from Alba was excellent. She was thorough and explained the various options to me in a clear and honest fashion. She was very professional and I will say Alba is a credit to the organisation. Thank you.”

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Posted 5 years ago

“after reading so many negative comments I was really worried so I called Go Assist and asked if I could have a refund- They sent an engineer out today and he has fixed my fridge freezer. Thank you so much will be using again if I ever need to”

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Posted 5 years ago

“Absolutely appalling service. They gave a very hard sell on their warranty almost to the point of arguing with me when I refused it. They then took my money for a dishwasher repair and said “we always aim to have an engineer with you within 48 hours”. They use 3rd party engineers and booked me in for 2 weeks later. I demanded a refund and called a local engineer who came the next day. I would strongly advise against using Go-assist.”

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Posted 5 years ago

“Bad, bad, bad!........ Do not use - dishwasher is still not fixed after 7 weeks due to parts being out of stock. They are refusing to give me back my money - even though they cannot give me a date for the parts to come in. Chased and chased - apparently the complaints department do have a phone line to speak to their customers - really. Absolute joke - now taking it further. Also be warned - they charge an high admin fee on any parts ordered which they do not tell you over the phone but apparently it's in the contract! STAY AWAY if you want your appliance fixed in 2020.....”

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Posted 5 years ago

“Fast and friendly service”

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Posted 5 years ago

“The online application service seemed quite easy to use and the comfort of the 12 month cover is good too.”

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Posted 5 years ago

“A bit early to be making a review as I have just emailed my details for the repair. Nevertheless, so far it has been very simple to follow the instructions. Hopefully, all continues as simply as it has begun. Margaret Young, Exeter.”

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Posted 5 years ago

“Wanted £70 for a replacement dishwasher part despite website saying fixed fee”

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Posted 5 years ago

Good morning Kerry, We're sorry that you decided to not go ahead with a repair with Go Assist. Whilst we do offer fixed price repairs, this is not applicable to the Labour only option that you selected. Kind regards, Team Go Assist

Posted 5 years ago

“Easy to book and good price.”

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Posted 5 years ago

“Very easy website to navigate through, explaining all options very clearly (conversely, my manufacturer's website was incredibly complicated and I gave up). Affordable options too, and good availbility of repair dates. Thumbs up from me!”

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Posted 5 years ago

“Simple easy to book.”

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Posted 5 years ago

“So far so good - need to wait to see if engineers turn up and mend but happy to get someone before Christmas and it was quick.”

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Posted 5 years ago

“Great company to deal with. Nice and clear easy to understand.would recommend again.”

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Posted 5 years ago

“Very easy and hopefully they will mend my cooker”

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Posted 6 years ago

“VERY EASY TO ARRANGE”

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Posted 6 years ago

“I contacted this company to arrange a cooker repair , paid over the call out fee and was told the engineer allocated to my area would contact me to arrange a visit . The original call was made on a Friday by the Tuesday I still had received no contact . I called the mobile no given by Go assist for the engineer, after several attempts eventually spoke to someone on Wednesday and was told he didn’t cover my area and had informed the company of this . I recontacted Go assist , after many apologies I was assured someone would call me back , I waited all day , no call was made . Thursday I called them again and was told they didn’t have an engineer in my area anymore . Nearly a week later I am looking for another company to arrange a repair . Very poor service would not recommend them .”

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Posted 6 years ago

“Fast and reliable in our time of need in the run up to Xmas.”

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Posted 6 years ago

“Very easy to book a repair.”

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Posted 6 years ago

“Daryl Boden, the engineer, arrived 5 mins early. He was there for 55 mins to fix what seemed to be an impossible task. I’m very happy with the service from start to finish. All for a fixed fee of £69 .”

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Posted 6 years ago

Go Assist Ltd is rated 3.8 based on 1,398 reviews