Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,398 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. Asked for a repair to a dishwasher on 21/10 and paid £69. The next day after properly reading the terms and conditions I decided to cancel - which was within there 14 day cooling off period. After repeated emails I am still awaiting return of my £69, There customer service is a joke.”

Helpful Report

Posted 6 years ago

Hi James, Sorry you have not been happy with the service you've experienced. I'd like to chase this up and ensure you case is dealt with, therefore I kindly ask that you email your policy number and full name over to marketing@emailbig.co.uk Kind regards, Conor - Go Assist

Posted 6 years ago

“So far so good. Lseems efficient so far”

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Posted 6 years ago

“Disappointingly poor service, the engineer was quick to visit and diagnose the problem. I will order the parts sir and be back next Friday, Friday came and went so I called up to see why they hadn't been and apparently go assist hadn't confirmed the order of the parts. I chased go assist who were going to call back and now 2 weeks later I am still chasing go assist to authorise ordering the parts and come and repair the fault. They would have called me but apparently they cannot make outgoing calls! I now have to wait another week for the repair to be carried out.”

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Posted 6 years ago

“Quick , easy and informative”

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Posted 6 years ago

“Horrible horrible service. I booked an appointment online (and paid) for thursday. Didn't hear a peep from the company. Then on thursday noon, i'm told that someone will contact me within 8 hours. No one contacted me. I spoke to them on friday and I was told someone would come on Saturday and no one showed.... no communication, no shows. They just take the money and leave you hanging. Will never use again.”

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Posted 6 years ago

“If the repair is as good as booking it It will be excellent”

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Posted 6 years ago

“Easy to book, reasonably priced, looking forward to an equally excellent repair”

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Posted 6 years ago

“Excellent on line instructions, even for a non geek,”

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Posted 6 years ago

“I took out cover to repair a fridge freezer under what I thought was their no fix no fee guarantee. It took them 3 weeks to arrange an appointment as their engineers were on holiday, and then they couldn't fix it but said I would get no refund as it was a labour only policy!”

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Posted 6 years ago

“Very good and smooth service, great information when needed 💪🏽”

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Posted 6 years ago

“Pretty effective service”

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Posted 6 years ago

“So far an easy way to get the problem fixed user friendly”

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Posted 6 years ago

“Initial cost for repair seems very reasonable, opted for insurance on top for added peace of mind. Very happy”

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Posted 6 years ago

“Ms Callyl & Will, most courteous and helpful with ones dilemma. Would certainly recommend above similar operations...”

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Posted 6 years ago

“After spending half an hour trying to get through to Dyson on the phone, it was so easy to book online, and within minutes I had an engineer booked to come out 2 days later. An excellent price and very reasonable monthly payment for a 12 month guarantee. Giving me peace of mind.”

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Posted 6 years ago

“Easy to contact & arrange an appointment!!!!!”

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Posted 6 years ago

“I agreed a a date and time window for the engineer to repair my neff dishwasher and they did not bother to call or turn up Very dissatisfied customer Do not use these people They did not contact me I had to call them to get a refund”

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Posted 6 years ago

“organised company”

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Posted 6 years ago

“Good services”

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Posted 6 years ago

“Quick and painless. Spoke to Adam and made everything so easy and got me booked in for my dryer to be fixed.”

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Posted 6 years ago

Go Assist Ltd is rated 3.8 based on 1,398 reviews