Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,398 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

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Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Holly kendal was very helpful.”

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Posted 6 years ago

“Fantastic professional ser i e. Adam was absolutely brilliant..his advice was infirmative without him being pushy at all. Due to his attirude I wpuld reccomend to family and friends.”

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Posted 6 years ago

“I would not recommend this company to anybody. Called to have my boiler repaired and was told I would receive a call the following day from a local repairer to arrange an appointment. Received no such call and had to chase them up, and was told that the only local repairer was unavailable and that they had contacted 6 or 7 others but could do nothing until those had responded. Got no call the next day and had to chase them up again and was told exactly the same thing. Bear in mind that I had to pay £200 up front just for them to visit. At that point I cancelled. Their was absolutely no communication, and to top it off I called local company who sent someone out that afternoon and was charged half the money. I wouldn't touch this company with somebody else's barge pole.”

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Posted 6 years ago

“Great customer service hopefully the repair is as good .”

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Posted 6 years ago

“It was my great pleasure to speak with Adam today, who clearly and attentively explained the options, conditions and costs relating to required repairs to my errant vacuum cleaner, as well as offering other opportunities to cover property and other appliances. I was extremely impressed by his courtesy, knowledge and professionalism and would ensure you recognise his value as an ambassador of the company.”

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Posted 6 years ago

“Very good easy to get sorted”

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Posted 6 years ago

“Cally was very polite and helpful. She explained everything very clearly.”

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Posted 6 years ago

“Very polite and efficient service. I’ve dealt with go assist before and had very good service of them, so that’s why I chose them again.”

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Posted 6 years ago

“So far so good”

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Posted 6 years ago

“I run a pub with B&B and booked a repair visit for a Bosch washing machine. In doing so I made clear the machine is not available to members of the public and in an area not open to the public. My not insignificant fee was taken and the following day go-assist attempted to back out of the arrangement. After an hour on the 'phone with them, I was told a repair could be done but with no guarentee. And at the same price! I not un-naturally asked for a refund but now have to wait 3-5 days for the money back. Beware - quick to take your money but will attempt to wriggle out of the arrangement and slow to refund. Get somebody else!”

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Posted 6 years ago

“I made a booking online and paid for a tumble dryer repair. The form asked me when I wanted my repair and I selected the Friday at the end of the same week. Received a confirmation email of my repair. Called the evening before to be told that the local repair firm’s computer system was down and they had been unable to confirm the booking therefore the repair wasn’t going to happen. I had taken time off work to be at home. No one had made contact with me. So frustrated as I have lost 3 days. Very poor customer service.”

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Posted 6 years ago

“Great service thank you.”

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Posted 6 years ago

“Very professional, helpful and knows her product. Thank you.”

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Posted 6 years ago

“The lady who dealt with me was very courteous ,helpful and efficient. I would be more than happy to recommend you're company at present. Kind Regards, John Green”

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Posted 6 years ago

“One of the best and friendliest contact centres in the world better than what hotpoint put me through. There's a saying every cloud have a silver lining. As a first time customer I was amazed on their 5 stars customer service and I would like to thank Jacob for doing an excellent job.”

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Posted 6 years ago

“I had my dishwasher fixed within a day of contacting go assist. Muj, who came was very experienced and professional and only charged me for the call out and repair (reasonable as well) ,which is what he originally quoted to me. I would recommend you try this service if you have broken appliance. I now have my dishwasher working better than it was before. I would definitely use again.”

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Posted 6 years ago

“Excellent service from Adam. I will use your company again.”

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Posted 6 years ago

“Great customer relations person Explained things clearly. Just waiting for day and time”

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Posted 6 years ago

“They are a very friendly, knowledgeable company. Who deal with any problems efficiently.”

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Posted 6 years ago

“Agent was polite and knowledgeable made the process easy and seamless Gand job Holly Karlson”

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Posted 6 years ago

Go Assist Ltd is rated 3.8 based on 1,398 reviews