DO NOT book a repair through this company. They provide a poor service and are poor communicators. My tenant let me know that the fridge freezer wasn't holding its temperature, so I booked a repair with Go Assist. I reiterated to the call handler that the property was rented and that the tenant was only available at certain times as they could not take time off work. I was told that would not be a problem and that the message would be passed onto the local repairman. The repair was booked in for a week after the call was made, a long time without a fridge freezer but it was the best I could do for my tenant. No specific time was given and I received no further communication from GO Assist. Come the day of the repair I received a phone call from the engineer saying he was on the way. I explained that my tenant was at work and asked if the appointment could be re-arranged. They said I would have to go through Go Assist to do so. So I rang Go Assist to try and rearrange the appointment and re-iterated that my tenant is only available when not working. The call handler at Go Assist said that they would try and re-arrange with the engineer and get back to me. I had heard nothing for two weeks so rang them back today, to be told that as the original call out was a “missed appointment” I would have to make a new booking and would not be re-imbursed for the original call out. When I explained that I had originally requested the call out for a certain time, I was simply told that this wasn’t “in the notes”. I then asked if I could book a specific time slot when my tenant was free but was told that this was not possible. So don’t waste your time or money on this company, book with someone else.