AVOID AT ALL COSTS! Worst customer service ever! Expensive for what they provide... also, there is no complaints procedure when things go wrong, and mainly because Go Assist is not a regulated company (yet they are authorised to sell regulated products). Ensure you're aware that despite charging for insurance, you will be liable to pay an extortionate excess, for parts (non-refundable once ordered), and quite often for labour over a certain allowable time. ALL BAD NEWS, meaning any complaint can not be escalated further, e.g., to the Financial Ombudsman. They are very unresponsive. I have spent over a full days work over the space of 2 months trying to get some resolve - and there is no recourse for remediation because they 'mark their own homework', as they have no independent complaints department. They try to blind you with science that less savvy consumers will have to swallow. I persisted, thankfully. STEER CLEAR.