Go Assist Ltd Reviews

Name: Go Assist Ltd
Address: Enterprise House, 21 Oxford Road, Bournemouth, Dorset
Rating: 3.83

3.8 Rating 1,401 Reviews

73 %

of reviewers recommend Go Assist Ltd

Company Reviews

Metrics

Info

3.8

Based on 1,401 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	2.1 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0333 733 1234

Location:

Enterprise House,
21 Oxford Road,
Bournemouth
Dorset
BH8 8EY

Write Your review

Tell us how Go Assist Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Go Assist Ltd 1 star review on 22nd December 2022

Jo Barker

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect products. Great company”

Helpful Report

Posted 10 years ago

“Brilliant.”

Helpful Report

Posted 10 years ago

“great site and very user friendly”

Helpful Report

Posted 10 years ago

“Really good”

Helpful Report

Posted 10 years ago

“Good site, very easy to navigate.”

Helpful Report

Posted 10 years ago

“Excellent Website, all information easily at hand. Top notch!”

Helpful Report

Posted 10 years ago

“amazon, deliver very quickly .”

Helpful Report

Posted 10 years ago

“fantastic”

Helpful Report

Posted 10 years ago

“Very clear and concise web site. Easy to use and navigate. No problems at all”

Helpful Report

Posted 10 years ago

“Great site and really easy to use! :)”

Helpful Report

Posted 10 years ago

“Friendly and efficient.”

Helpful Report

Posted 10 years ago

“Thank you for a quick, and very satisfied result. The engineer was really helpful and very professional.”

Helpful Report

Posted 10 years ago

“I have been sold goassist cover for my washing machine that is 8 years old.When my washing machine broke down I reported it and they adviced me to clean the filter and put on the hot wash that should clear the fault.after following instructions and flooding my garage fault did not clear.They said that engineer will contact me .I called again and they told me that I have to fill the form and send it via email.I've done that.I phoned again after 3 days and they told me that engineer will contact me all I need to do is sit and wait.After few days nobody calling I called again and they have told me that form needs 5 working days to be processed.I called after 5 working days they told me that they are reviewing my form and they will contact me.they finally contacted me 13 days after filling the form trying to establish exect date when washing machine broke down instead of trying to rectify the fault or do something about it.For person speaking to me it was more imortant if washing machine broke down 13 or 14 days ago.we ended up conversation that his manager will call me to rectify the problem.I will write another review if there is improvement and they fix my washing machine but right now service was so poor and slow,wasting my precious time and money.When I told this to my friends at work they reccomended British Gas cover as excellent.No form filling no delay .”

Helpful Report

Posted 10 years ago

Hi Tatjana, We're really sorry to hear about your problems. We aim to get an engineer to you within 48 hours once we have the service information from you. I can see now that an engineer was despatched and I hope you found the repair fast and efficient. If there's anything else you need please do contact our customer service team via the freephone number or via customerservices@go-assist.co.uk Thank you.

Posted 10 years ago

“very good at calling you back on the phone ,very helpful staff . glad I took this plan out because at the break down time I was not working and this saved me time and money. I would highly recommend the outstanding service kind regards bryan foster”

Helpful Report

Posted 10 years ago

“The service that I received from Shannon in particular and others from your Company in the last few days was excellent and Shannon solved all the problems that I posed to her with great efficiency, kindness and satisfaction for me”

Helpful Report

Posted 10 years ago

“Had a fixed price repair done last week, great service and they managed to fix another fault free of charge that wasn't stopping the washing machine working but was annoying!!!! Would recommend.”

Helpful Report

Posted 11 years ago

“Brilliant service from go-assist they could not repair my machine so replaced it with an update version of my old miele. Found the below review a bit strange as they did not ask me to pay anything towards it but having used d&g in the past they made me pay 70 percent towards my new dishwasher despite not making that clear in my documents which is why I looked for a new company. Sounds like an inside review to me.anyway friendly company and dealt with the situation to my satisfaction.”

Helpful Report

Posted 11 years ago

“I was really pleased with go assist... Everyone I spoke with concerning my washing machine were very friendly and helpful. My washing machine was fixed within a week,. Overall I was very happy with the whole service I received from go assist and wish to thank them. Thank you.”

Helpful Report

Posted 11 years ago

“Extremely friendly customer service. Our washing machine was fixed promptly and dealt with professionally.”

Helpful Report

Posted 11 years ago

“Very good customer service, friendly and helpful.”

Helpful Report

Posted 11 years ago

Go Assist Ltd is rated 3.8 based on 1,401 reviews