Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.16

4.2 Rating 2,213 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,213 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been trying for over 2 weeks for a engineer to fix my heating/ boiler. Really Really fed up with chasing glow green up and them not getting back to me !!! Love to know how you get 5 star reviews. You have my mobile number & email address so really no excuse for the silence. If you cannot deliver a service then you should not offer service plans.”

Helpful Report

“Stay far far far away from this company. Firstly the first arranged date they did not turn up after telling us 3 times the engineer was on the way. Cut a long story short. They damaged our kitchen work top, the plaster fell off the wall when fitting the new boiler and they just left it in bare brick. They swept all the rubble and screws and all other mess under a drain cover and blocked our drain. We have been dealing with the complaints department and after 3 weeks we are getting absolutely nowhere. We have been on to citizens advise and they have reported them to trading standards. We are now taking legal action against this company. I am not one to complain but there are plenty of other places who can fit your boiler. DO NOT USE THESE COWBOYS. They lie and do the most disgraceful job I have ever seen.”

Helpful Report

“A dishonest and fraud Company I had a terrible experience with Glow Green. This company is completely a dishonest and making fraud with all its customers. Due to their advertisement of 12 years warranty of Boiler, I was interested in to one with long warranty. I spoke to the sales agents several times also a number of emails were also exchanged. The boiler was installed on 7th September. While I was waiting for papers for 12 years warranty with very anxiety I identify a condition attached with that. The condition was you HAVE TO take an insurance product from then! If this is the condition, then they should mention it at the very earlier stage while they advertised the “12 years Warranty”. As a customer at the very end if you identified you are not having what the company promised and advertise then why you shouldn’t treat this company as a fraud and dishonest company? All the Salespersons always mentioned the 12 years warranty but never mentioned the condition attached with that. With a great frustration I raised with their customer relation and unfortunately, they just reply with a generic comment! As I haven’t managed an honest reply from the company so I have decided to take it further. I will instruct soon a legal firm to act on behalf of me. My honest suggestion would be try to avoid this company at any cost if all at possible and if you have already have same sort of experience like me, please feel free to contact with me. As a group of customer, we can start a movement to force a company to do ethical practice.”

Helpful Report

“Having purchased a boiler during lockdown we took out a service plan with the company. Our first service was booked for approximately 12 months after installation with no consultation on date - we were just sent the details. Having rearranged our work schedules to accommodate, the day before the service we were contacted to say it had to be cancelled due to engineer shortage. At this time the staff were very apologetic and made arrangements for the service on an alternative date of our convenience. Come the date of the rearranged service and we’d had no further details so we contacted the company to confirm this - during the first phone call we were shouted at by an abusive customer service agent due to a minor miscommunication. Eventually we received confirmation the service would go ahead and an engineer would call an hour before arriving. We later received an e-mail to say this had again been cancelled - no rationale or rearrangement mentioned. Having complained regarding this we are unable to rearrange a service and the company are refusing to refund the full amount of money we have spent on a service plan that they are unable to facilitate. We are now concerned our boiler warranty will be invalidated and we are unable to get any satisfactory assistance from glow green. I would strongly advise anyone considering a service plan with this company to invest their money elsewhere - perhaps in a local engineer because the customer service is appalling, the complaints process impersonal and uncaring and the service non-existent.”

Helpful Report

“I arranged for my elderly, disabled mother's boiler to be replaced by GlowGreen. On 2 September two engineers installed a new Worcester Bosch boiler. They said that they couldn't get the boiler to work and that it had been delivered faulty and that it was Worcester Bosch's responsibility to fix this. Worcester Bosch sent out an engineer the next morning and he saw that the boiler itself was working perfectly, but a number of key installation errors meant that it couldn't be commissioned and left fully working. I have repeatedly tried to get answers from GlowGreen Ltd. They have essentially left my mother with no hot water for two days and likely for another 2-3 days until they can arrange for the relevant trades to attend, assuming that they do. GlowGreen, via their very sweet customer relations person, asked if I could find an electrician offered me £150 TOWARDS the cost of an electrician to fix the electrical side of the installation. So not only expecting me to arrange for the electrician, but to pay towards the cost of rectifying some of the installation issues. Unacceptable approach from GlowGreen on every level. On the point of responsibility, GlowGreen's terms and conditions state that it is responsible for the installation and commissioning of a new boiler. Under the Consumer Rights Act 2015 the responsibility for ensuring that the boiler is installed and working properly is GlowGreen's. Not Worcester Bosch's and definitely not mine. My mother is facing the weekend with no hot water. That will make at least four days without hot water unless I find an electrician and GlowGreen agrees to pay the electrician's fees in full. Never mind the cost of my time and the stress this has cost my mother. If you're looking to get a boiler installed for an elderly/vulnerable person then check with AgeUK etc. if they have recommendations. It's hugely important that vulnerable people have access to hot water and heat. Heating companies that can't accommodate vulnerable people as priorities shouldn't sell their heating systems to them.”

Helpful Report

“I am chasing this company from last 2 weeks for promising me that an engineer would come to look at my water system. Since they installed the new boiler the water system is making horrific noises like something is about to burst or to explode. My son scares so badly if SOMETHING HAPPENS WORSE I AM DEFINITELY GOING TO SUE THIS COMPANY. After many attempts they lied to me that an engineer is coming on friday 2 pm but no one showed up. I called the company they said both agents who were raising complaints ticket for me are busy and will call you back in 10 mins. No one ever called me back. I m out of hot water from last 2 weeks and got 20 months old son. I also pay monthly premium care cover instead paying they look like dusting there hand of my serious concerns. If glow green is reading this feel some shame and start communicating with your customers.”

Helpful Report

“We had air con units installed by this company was told it would take two days ended up being eight, The workmanship is shoddy at best once they have your money they do not care and don’t answer your emails. Only wish it would let me download photo’s”

Helpful Report

“Would not use this company. Had nothing but issues with new boiler. Poorly fitted- where sat in for many days to get it resolved without any engineer showing up. I was left without hot water for weeks waiting for a repair. Don’t be fooled by the price!!! Once it’s fitted the customer service is shocking!!”

Helpful Report

“Very poor customer service. GlowGreen was not interested after boiler was installed. Would not recommend”

Helpful Report

“You make promises to secure the business then don’t fulfil them. Very let down. Very unhappy customer!”

Helpful Report

“Disorganized and irresponsible company! I paid a premium plus after care service for my boiler in March based on Glow Green's Sales person's confirmation that they will take care of installation according to my requirements which included not to alter the external wall of our apartment building. Unfortunately, they screwed it up by not communicating internally and checking for my consent before letting the gas engineer Andrew Bristow to drill two holes on external wall and connect white condensation pipe to a black communal drainage pipe. The reverse of wrongly installed pipes is simple but Glow Green have chosen not to admit their communicational and operational mistakes, or apologized. Instead, their unhelpful Customer service team asked me to provide evidence that my requirements were mentioned when their sales contacted via phone! Glow Green made error on my quotation boiler model, total price and the amounts for direct debit on 3 occasions for this order, ironically, the only department in their business that's proactively contacting me after the installation complaint is their monthly payment collection department. It's now been 5 months since installation and they still haven't responded to the Ombudsman organization to whom I had to escalate the complaint to. I hope other customers won't get the same lousy treatment or just stay away from Glow Green.”

Helpful Report

“No hot water since 25th July. Purchased boiler on 26th July with an installation date of 28th. After re-orders new installation dates I am still waiting for installation. I have been misled from the staff and only have a non confirmed install date of 5th August. I'm not holding my breath.”

Helpful Report

“Dreadful . I paid 50% - equipment was delivered and its still in its boxes 2 weeks on with no idea on when it will be installed . It would appear that no one talks to each other”

Helpful Report

“Glow Green are genuinely the worst company I have ever dealt with. On the day of installation, the engineer did not show up and the company could not locate him. The boiler arrived late, in any case, and was left on the road outside of my house. After 18 months, numerous engineers, many no-shows, endless phone calls and a complete lack of communication within the company, I still do not have a correctly installed and working boiler. I have had two winters without heating or hot water and they are taking me to court for non-payment, despite assuring me this would not happen. Even their own workforce criticise the company. Avoid.”

Helpful Report

“Not great experience. Installers were a bit chaotic and left the house in a state, a water leak and a non functioning control panel and thermostat. I have been waiting 2 weeks for an electrician to come out and resolve the issue. I was promised by Switched on, their "3rd party supplier", that someone would come between 1100 and 1300. I made repeated calls and was promised he was on his way. NO SHOW which meant I wasted most of my day. Really cross and withholding payment until this is resolved”

Helpful Report

“The engineer just didn't turn up and there was no communication from Glow Green regarding this. Everytime I phone they're very apologetic and I'm told that someone will phone me back asap with what's going on - they never do.”

Helpful Report

“Just brought boiler in 25/03/2021 not even 3 months and not fitted all parts and paying for service every month when I called for my hot water not coming they said I need to pay extra £276 for valve that service I get so I would not recommend”

Helpful Report

“SORRY to say I would not recommend this company just had boiler fitted in March 2021 and not even 3 months they done the job and know they did not install all the parts and when I said they said you don’t need it and now my hot water not valve not working they ask me to pay for it £276 my boiler cost me £2500 and all ready paying for service every months I am so disappointed with this company.not helpful a tall .once you have product they don’t want to know you”

Helpful Report

“Nothing but issues with this firm terrible Customer service. Engineers damage property and after 3 months still not. Compensated and they do not follow complaints system legally”

Helpful Report

“I had a quote sent all photos as asked. Given a price and agreed it. The fitter showed up. Swearing like a naive. Didn't want to be here. He was here about 1 hour f..ing and blinding. Then left. Glow green sent a new quote for over £1000 more.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,213 reviews