Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,348 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You make promises to secure the business then don’t fulfil them. Very let down. Very unhappy customer!”

Helpful Report

“Disorganized and irresponsible company! I paid a premium plus after care service for my boiler in March based on Glow Green's Sales person's confirmation that they will take care of installation according to my requirements which included not to alter the external wall of our apartment building. Unfortunately, they screwed it up by not communicating internally and checking for my consent before letting the gas engineer Andrew Bristow to drill two holes on external wall and connect white condensation pipe to a black communal drainage pipe. The reverse of wrongly installed pipes is simple but Glow Green have chosen not to admit their communicational and operational mistakes, or apologized. Instead, their unhelpful Customer service team asked me to provide evidence that my requirements were mentioned when their sales contacted via phone! Glow Green made error on my quotation boiler model, total price and the amounts for direct debit on 3 occasions for this order, ironically, the only department in their business that's proactively contacting me after the installation complaint is their monthly payment collection department. It's now been 5 months since installation and they still haven't responded to the Ombudsman organization to whom I had to escalate the complaint to. I hope other customers won't get the same lousy treatment or just stay away from Glow Green.”

Helpful Report

“No hot water since 25th July. Purchased boiler on 26th July with an installation date of 28th. After re-orders new installation dates I am still waiting for installation. I have been misled from the staff and only have a non confirmed install date of 5th August. I'm not holding my breath.”

Helpful Report

“Dreadful . I paid 50% - equipment was delivered and its still in its boxes 2 weeks on with no idea on when it will be installed . It would appear that no one talks to each other”

Helpful Report

“Glow Green are genuinely the worst company I have ever dealt with. On the day of installation, the engineer did not show up and the company could not locate him. The boiler arrived late, in any case, and was left on the road outside of my house. After 18 months, numerous engineers, many no-shows, endless phone calls and a complete lack of communication within the company, I still do not have a correctly installed and working boiler. I have had two winters without heating or hot water and they are taking me to court for non-payment, despite assuring me this would not happen. Even their own workforce criticise the company. Avoid.”

Helpful Report

“Not great experience. Installers were a bit chaotic and left the house in a state, a water leak and a non functioning control panel and thermostat. I have been waiting 2 weeks for an electrician to come out and resolve the issue. I was promised by Switched on, their "3rd party supplier", that someone would come between 1100 and 1300. I made repeated calls and was promised he was on his way. NO SHOW which meant I wasted most of my day. Really cross and withholding payment until this is resolved”

Helpful Report

“The engineer just didn't turn up and there was no communication from Glow Green regarding this. Everytime I phone they're very apologetic and I'm told that someone will phone me back asap with what's going on - they never do.”

Helpful Report

“Just brought boiler in 25/03/2021 not even 3 months and not fitted all parts and paying for service every month when I called for my hot water not coming they said I need to pay extra £276 for valve that service I get so I would not recommend”

Helpful Report

“SORRY to say I would not recommend this company just had boiler fitted in March 2021 and not even 3 months they done the job and know they did not install all the parts and when I said they said you don’t need it and now my hot water not valve not working they ask me to pay for it £276 my boiler cost me £2500 and all ready paying for service every months I am so disappointed with this company.not helpful a tall .once you have product they don’t want to know you”

Helpful Report

“Nothing but issues with this firm terrible Customer service. Engineers damage property and after 3 months still not. Compensated and they do not follow complaints system legally”

Helpful Report

“I had a quote sent all photos as asked. Given a price and agreed it. The fitter showed up. Swearing like a naive. Didn't want to be here. He was here about 1 hour f..ing and blinding. Then left. Glow green sent a new quote for over £1000 more.”

Helpful Report

“We purchased a boiler from grow green 4 years ago and now have issues to which they sent a Worcester boiler engineer to tell us that the boiler has been plumed back to front. And also that the soakaway had not been fitted correctly this was leaving a limescale and a poisonous substance onto our patio when we questioned Worcester engineer about the situation that our dog died suddenly with liver and kidney failure about a year after the boiler was installed. When speaking to glow green about this they weren't interested they also one interested to tell us that the boiler weird purchase did not come with the 12 year. Even though we'd had it serviced every year by the same service engineer because the boiler hadn't been registered with Worcester Bosch yeah we purchased the boiler from them as it came with a 12-year warranty. Since the boiler has been installed correctly as they did come back and swap the piping and sort the soakaway out the system does not heat as it should Worcester Bosch have been out and now said it's because the whole system needs to be stripped down and cleaned thoroughly because segment has gone round the system the wrong way glow green will have nothing to do with this and have said we need to pay for this to be sorted I would stay well clear of this company. We are also looking into compensation for the damages loss of earnings and also an investigation into the dogs death because we will take this further this is not the end of the line.”

Helpful Report

“I have never been so disappointed with a company in all my life! They say they “Pride”themselves on customer service” Well I’d like to know where mine is. I am appalled by there service! They can book a boiler & pressurised water tank in tomorrow, but get them to put a problem right, it takes 4 months for someone to come out. The sales guy was so reassuring, we don’t leave the property until everything is in working order. Well they left mine on the 21st of April 21 and after numerous phone calls each taking 25 minutes to answer and letters etc. I was promised an engineer this morning, which was booked over 10 days ago and this morning at 8am I get a call to say it’s cancelled. I answered the phone and isn’t it funny the line was as clear as day, but she couldn’t hear me! So eventually after shouting Hello 20 times I put the phone down Hoping she would ring back! Surprise surprise she hung on the line till I hung up so she could leave a voice mail, as there was no 2nd call received! I have rang at 8:20 this morning spoke to Ann who unfortunately got the lot, which I did apologise to her, as I know it’s not her fault. So just waiting on a call back from Bernie, who left the voice mail to say she’d booked me in For 10th August! Is she ha big a laugh!!!! I’ve even got a message on boiler now that says “system pressure too low, top it up” how the hell do I do that??? Yvonne Parkinson”

Helpful Report

“Following on from my last review regarding the shoddy service from this company installing our boiler and waiting a long time for an appointment for an annual service which didn't happen, today we were due to eventually have the very long overdue service and surprise surprise again he didn't arrive and it was down to use to chase the company to find out what was happening. Apparently we have to wait again as they are so busy they are booking for October, no wonder they never turn up! Do not go near this company, we are left with a boiler that was installed by a person who had never come across this type and was unable (or unwilling) to show us how it works and months overdue for a service which would reassure us and keep us within the warranty rules.”

Helpful Report

“Had a boiler installed a month ago but have to wait for engineer to come and check it before warranty is issued.Now waited in for the Third time and again no show so still no warranty and to make matters worse I have no hot water for two days as was told it’s been put down as urgent and they keep sending me tickets but still no show.Customer service just a waste of time as only give lip service but don’t actually give a flying one.Worst company ever.”

Helpful Report

“Still waiting room stat to be fitted. Phoned office to be supplied with a ticket number and informed I would be called. Still waiting despite calling them again and again!!! Sales were excellent. After care, diabolical.”

Helpful Report

“I was an air conditioning installer for glow green and I'm shocked that when glow green don't deliver the air conditioning unit to site they refuse to pay for a lost day when they fail to deliver the equipment when they said they would disgusting bunch of bandits don't use them.”

Helpful Report

“Ongoing complain and noting been done about it. The installer take a short cut and did not used the new installation kit (set of new valves) that came with the boiler, I requested to keep the installation kit that came with the boiler but the installer too it away. I contact Glow Green 3 time and they promised to return the kit back, 3 month after still waiting.”

Helpful Report

“After fitting my boiler i found that the thermostat and heating control panel are not connected properly. After 9 calls to date nothing has been resolved, No call back as i have been told by customer services. Believe i am being paid lip service after 6 weeks after installation. Guess they have their award for Fobbing customer's off!”

Helpful Report

“Installed a boiler a year go with a new gas run that was so poorly installed it caused a gas leak at the meter. Had to call British Gas Emergency out to sort the leak. They are now chasing me for £300 payment for the gas run that caused the leak.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,348 reviews