Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,342 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,342 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Started job order in April boiler fitted in June and work still not completed in august Wrong rad supplied. Therefore job still not finished. Boiler only just fitted in cupboard. A lot bigger than old one.”

Helpful Report

“Never answer any email. Left a boiler service, with no hot water. Never follow any communication requested Very poor customer service.”

Helpful Report

“DO NOT TRUST THIS COMPANY. Solar didn't work & not completed frequently tripped electrics. Company ignored all attempted communication regarding this (cost £15k to do). Eventual discussions a year later, uncountable number of hours of calls/emails, significant stress/illness caused due to this & their failure to even communicate to resolve the issue. Eventually admitted fault & offered 2%compensation for a year of stress, hassle, £3000+ financial loss (plus solar installation themselves). No customer service. This company doesn't care. Mistakes/technical issues can occur understandably but refusal to acknowledge/respond/resolve is completely unacceptable & unprofessional. We dont want anyone to suffer the incompetence of this company like we have. Ps - the questions I have to answer to posy this review are a joke really How did we contact company - email, phone, letter Time taken to receive reply - over a year (unfortunately longest option is is more than 1 week)”

Helpful Report

“lack of communication and when you did decide to reply you say we've got to pay for pipe work ourself which I don't agree with has the boiler is only 3 yes old which I think you should have noticed the pressure wasn't right when installed not a happy pensioner. ..”

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“Unbelievable and I would warn customers to not use this company and avoid at all costs !”

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“Never return calls. Just want to take the DD never follow up for maintenance. .”

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“Avoid Glow Green in Bournemouth. They have an office in Bournemouth but offer their services Nationwide. They use Sub Contractors that they know nothing about and some of these fitters know nothing about Solar Panels etc. I used Glow Green because they promised that they could complete my Solar Panel fitting within a 2 month timescale. Plus they are covered by an independent body called HIES. They let me down, time after time. Telling one lie after another. Promising timescales that they could not keep. Our experience was a weekly torture which lasted a whole year when it should have only taken 2 days to fit. They are not the cheapest but they came across as the most competent... That was a very costly assumption of mine. It cost me over £2,000 on top of their already high estimate. Don't trust them and definitely don't let any of your friends and family go anywhere near them.”

Helpful Report

“Condemned boiler - ordered new one through Joel who was helpful with a promised installation in 3 working days ( ordered Monday) installation Friday - company did not deliver & order cancelled. Appalling service /not kept informed overall one of the most stressful experiences I have ever been through - DO NOT USE ( still no confirmation of my refund )”

Helpful Report

“This company do not pay there engineers. They get them to install the boiler then they ‘audit’ the installation. They will make sure to pick up on the slightest thing to hold back money owed to the engineer. Awful something needs to change”

Helpful Report

“Without doubt the worst company I have ever had the displeasure of working with. Customer service awful, do not reply to calls or emails. Left us without heating and hot water for 12 days after removing working boiler. Not answered any of our complaints! Only good thing was the engineer that completed our installation however he is sub contracted by Glow Green.... Read reviews all good ones are about installer's all bad ones about Glow green customer service.Could say more but don't want to waste any more time on this company. Would not use again...”

Helpful Report

“Due to the problems with the installer, I am only able to give you a low score. it cost me 4 days off work to get the problems solved by another installer who was great by the way. I have not been offered any compensation for the missed working days I had off and the previous installer left a trail of destruction to my new boiler, house and the flue. I was left without hot water for 3 weeks and the whole boiler was plumbed in the wrong way round. Sorry, I can't recommend you as the service I received was a disgrace. I have cancelled the service contract as a result of this. I was badly let down.”

Helpful Report

“Good value for the boiler however after-sales service is terrible.”

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“WARNING keep away from this company.”

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“I have always had issues with this company since the boiler was installed in 2019. They completely ignore your request.This company will not call to say their engineer is not coming to service your boiler. I waited all day not once but twice. Very inconvenient and when you call they do not seem to care at all. I pay my monthly instalments without fail.”

Helpful Report

“Almost 11 months ago I had a boiler installed by this company. I took out a service contract at £8.99 per month. First it was an unnecessary contract sale (mis selling) given that it was a brand-new boiler. Second, it’s time to book a service, the company is totally unresponsive. Several calls and only thing they tell you is that it’s with scheduling department. MOST WORRYING IS THE FACT THAT BOILER IS NOT REGISTERED WITH VAILLANT. IN OTHER WORDS, Vaillant WILL ONLY GURANTEE THE BOILER OF 12 MONTHS. IN A FEW DAYS TIME I WILL NO LONGER HAVE THE WARRANTY. THIS COMPANY IS A TOTAL WASTE OF TIME. EVEN MORE WORRYING IS THE FACT THAT I NEVER RECEIVED A BUILDINGS REGULATION CERTIFICATE. SURELY THIS MUST BE ILLEGAL. FUTURE CUSTOMERS SHOULD BE VERY CAREFULL ABOUT WARRANTY ASPECTS WITH THIS COMPANY. THEIR SERVICE CONTARCT IS VERY QUESTIONABLE INDEED. I AM NOT AT ALL SURE WHERE AWARDS THEY ARE TALKING ABOUT ONTHEIR WEBSITE. I WENT BY THEIR CLEVER MARKETING AND SLIGHLY LOWER PRICE. BUT I FEEL I HAVE BEEN BURNT.”

Helpful Report

“1..brilliant took my money installed my boiler 2..even sent me flowers !!! 3..boiler started to leak couldn't get hold of them had to get another plumber to sort! 4..wrote a complaint about their shocking after care no reply 5.. please I advise you to shop elsewhere If I could turn back the clock I definitely would I'm more amazed at how many poor reviews there are and if I was the owner or ceo of this company I would be embarrassed by the reveiws”

Helpful Report

“We were supposed to have our solar installation on Monday this week but they couldn’t finish due to incomplete scaffolding. Scaffolding firm didn’t have a plan of what was needed and after we showed them the plan said they didn’t have enough on the lorry to complete the job! On day of solar installation the guys said they wouldn’t be able to do all of the job due to lack of scaffolding. A few days went by and the scaffolding firm came and completed the job. Then we were told installation would be finished on Thursday or Friday (yesterday or today) and nobody has turned up to do the job! Called them. Woman on phone says job is complete on her system and she will raise a ticket which would take at least 2 days for them to respond! We have no hot water. I was told if I raise a complaint it will take 5 days! I’m not impressed with the customer service so far but you never know, they may redeem themselves by completing the work pronto! For the amount of money the job is costing , I did expect a gold star service!”

Helpful Report

“Poor Customer Service. Glowgreen do not resolve poor workmanship that they have installed after 1 year. They do not understand the Consumer Act 2015.”

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“do not have this company fit solar, they will not answer the the phone once they have your money the only people to answer the phone are sales so if you have a problem with your solar you cannot reach anyone to speak to,their customer service is none existent it amazes me how they can run a business the way they do.”

Helpful Report

“BE VERY AWARE They will sell you anything just to get your money, then completely ignore you. I asked for a PV system to run my home with additional 6kw of heating, they sold me a system that won't run a 60 watt light bulb. When I challenged the system installed they replied by saying it's winter, the system won't reach full capacity. Now I'm no expert but I don't think I'll need the heating on in the summer when " the system is at its best ". Now they won't answer me and have just said " it's working isn't it ". I'm now left with a £7000 system that don't work how I want and £2500 worth of eco friendly heaters I can't use. So please be aware they will just take your money and run”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,342 reviews