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Glow Green Ltd Reviews

4.1 Rating 1,937 Reviews
78 %
of reviewers recommend Glow Green Ltd
Company Reviews Metrics Info
4.1
Based on 1,937 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
Greater than 87%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Read Glow Green Ltd Reviews

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

info@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024
Marian B
Glow Green Ltd 5 star review on 4th December 2023
Marcin S
Glow Green Ltd 5 star review on 29th November 2023
David S
Glow Green Ltd 5 star review on 29th November 2023
David S
Glow Green Ltd 5 star review on 29th November 2023
David S
Glow Green Ltd 5 star review on 29th November 2023
David S
Glow Green Ltd 5 star review on 20th October 2023
John R
25
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Neil W
Verified Buyer
“Ticket ref GG-TK-110600 remains open as the physical boiler install that commenced on 9/12/2022 still does not provide hot water to the cylinder tank when HW demand is presented from the controller/wiring control centre. Initially, before the installer's second visit to investigate on 22/12, the boiler would intermittently come on and we had constant very hot water. Fortunately, since 22/12, the wiring has left the HW valve open but the only way now to have heated hot water in the cylinder is to have the heating on which presents 2 issues. 1. £££unnecessary heating of house just for hot water so often having cold showers before, during and after Christmas. 2. HW in cylinder could get too hot without a mechanism to stop the flow of the heated water to the cylinder tank when the heating is on. Issue #2 has been more relevant following my daughter's diagnosis of Pneumonia just before Christmas. I'm still waiting to be contacted and have been waiting for a promised electrician since 22/12/2022 following the second visit by the installer who confirmed is not qualified to diagnose the wiring issues caused by the install. The old boiler worked when required (hot water and heating) but was replaced as it kept cutting out when the heating was on. I know it has been Christmas but it has been almost a month since the install and it's still not installed properly as the system is rendered manual with additional cost overheads to unnecessarily heat radiators at the same time. Not a great advert for reducing emissions from fossil fuel usage, not to mention my gas bill. I called again yesterday and was promised contact to confirm when the electrician will be here but am yet to receive this. I will be seeking compensation if the situation is not fully resolved by end of 6/1/2023.”
Helpful Report
Diane C
Verified Buyer
“The fitter was amazing The actual staff at glow green rude And pass the buck to all sorts Wrong boiler delivered without heating or hot water for a week And no updates ! And persistent lies as to problems”
Helpful Report
Neil J
Verified Buyer
“I was given an installation date that didnt happen till nearly 2 weeks later the installation engineer made several silly mistakes ie cutting off my washing machine drain and very messy workman. customer services have failed to get back to me despite raising tickets i am still waiting for a response”
Helpful Report
Kevan W
Verified Buyer
“In my customer experience after having a Vaillant installed on 14th November, they appear to be a most dysfunctional and incompetent organisation with no idea of customer service. A problem was reported on 20th December, Gas supply was capped-off on 23rd December only to be restored on 31st January when an independent Gas Safe engineer was paid to resolve the issue in the complete absence of assistance from Glow Green Ltd!”
Helpful Report
Les G
Verified Reviewer
“I had solar panels installed in may , they did not work until November. In that time my calls were ignored for three months, no one contacted me to try to resolve the issue. Eventually I got through after many complaints and the multiple problems were resolved. No customer care , they say they care but theirs actions certainly don’t show that. At a cost of £11.500 there are much better companies. Don’t touch with a barge pole.”
Helpful Report
Sophie M
Verified Reviewer
“The worst and most heartless company I have ever had the displeasure of coming across. They have left me homeless over Christmas as I have no hot water and heating. I was told to go and buy an electric heater from Tesco. They promised me that my boiler would be installed within 7 days and I’ve had over a month with no hot water and heating. My installation was cancelled during the -6 weather outside. I cannot stress enough to please avoid this company at all costs as they should not be allowed to operate.”
Helpful Report
Gabriel N
Verified Reviewer
“My installation has gone very wrong. There have been multiple problems. Starting in September when it was scheduled for and days before installation I was called to be informed that you did not apply for a DNO so my installation was postponed to 6th of December. A week before the installation I was contacted by sales to be told your supplier let you down and you can longer supply the panels that were quoted, although at the point of the initial sale I was told you have stock and that stock will be reserved to my installation. I had no choice but to agree with the change. On the 5th of December I was contacted by the installer to confirm his attendance and on the 6th he did not turn up, got a call from Customer Service saying he is sick. Installation was rescheduled for 14th. After inspecting the solar panels we have found some were damaged during transport. This prompted me to inspect all the other materials, I have found that although there was a pick list attached, with each item ticked by somebody, 5-6 items were missing. This included essential things like WiFi stick for inverter , meter and electrical cable. This were delivered on the day previous to the installation, causing anxiety. The installer that was assigned to the job worked 2 days to put a part of the solar panels on the roof, as he was unable to place all of them as the design was wrong as no survey was made except a plan using Google Earth. This leaves me with 2 panels short on the installation. There were insufficient materials to finish the installation, including clips, rails and bird blocker. The worst part is that the installer has left without finishing the electrical work, system is left unfunctional. I was told that the missing materials will be delivered today, that did not happen. I was told a new contractor will be assigned today and I will be contacted by the planning team. That did not happen. I got scaffolding all over the house over Christmas. The company that provides the scaffolding was told to come and collect although I was told that it needs to stay up to add the extra panels and bird blocker. Nobody knows what is happening. For the last week I have been trying to speak to key people at GlowGreen, nobody has answered to any of my emails, and there were plenty of then to all the contacts I have from Glow Green. Nobody answers the phone, I have been waiting over an hour on 3 different occasions, at different times, in different days. So at the moment, I got scaffolding, mot enough materials to finish the job, no installer to install the remaining panels and bird blocker, system is left electrically unfinished with wires hanging everywhere, no contact from Glow Green, no schedule date for delivery of materials, no date for when a contractor will finish the installation, no date for when the scaffolding will be removed. Please use this text to raise a formal complaint, although I have raised 2 other in September when my installation was postponed last minute and nobody bothered to answer.”
Helpful Report
Sahil C
Verified Reviewer
“We have been waiting for the installation since black Friday and without heating for the last 3 weeks with snow outside. Customer service process is so poor that we cannot speak to the supervisor/manager after calling everyday from 8 AM in the morning and there is no escalation process. Sales team will mention installation will be next week and when they are sending the quote, they will send you next minute and ask you to sign it. But when you call them and ask for a service/installation date, they will give you weeks after. If commitments would have been correct, we would have gone with other boiler provider and hopefully would have installed by now. Now we are without boiler till January. I wish there is an option to give less than 1 star.”
Helpful Report
Anonymous
Verified Reviewer
“We chose Glow Green for our solar pv and battery solution not because they were the cheapest (they were quite expensive compared to some). We chose them as they promised an installation within a few weeks. The actual installation started five weeks later than the date promised. The day before the installation started I was contacted and advised the panels I had ordered were not available (even though Glow Green had taken payment for these panels some weeks earlier with the promise that our stock was now secure). We were advised we would get a free upgrade, however on checking the details of the new panels it was clear they were not an upgrade at all. No interest from the design team at that point, simply a comment that as we had lost faith in Glow Green we should cancel. With hindsight this is what we should have done. On the day of the installation we were contacted again and offered an upgraded panel at no cost (following our threat to cancel if not resolved). When we received our new quote I noticed the new design showed less than half our panels actually connected to our battery storage making the system next to useless. At this point the electrician had already installed most of the existing design. Glow Green said it wasn't possible for the system to work the way I wanted (it was and when we explained the solution to them we had another design sent through which cost around £1000 less that the original quote which didn't work) So far so bad..... with half a system installed the engineers left site a week and a half ago leaving equipment scattered around our house in the rain. We have had no update from Glow Green since that day to let us know when we can expect our installation to be completed. We will have scaffolding around our home at Xmas which we had not planned for and as a result our TV signal is blocked. its impossible to contact Glow Green, calling the customer service number just results in 45 min wait only to be told they cannot help and will get someone to call you which never happens”
Helpful Report
Anonymous
Verified Reviewer
“On 9th December Utility Warehouse put us in touch with Glow Green since our boiler could not be fixed. Their sales department was quick to sell us a boiler, give us an installation date of Wednesday 14th December, and help us arrange interest free credit. We were then subsequently informed by the scheduling department that it could not take place until Friday 16th December. Friday 16th December and no plumber. After numerous calls by us, we have been informed that there is no schedule date but it could be 10th January at the earliest. Both me and my wife are in our 70s and are having to endure a situation that does not seem to have an end. When you call Glow Green, sales answer and they try to pass you to scheduling, but never manage it because scheduling is always busy or not available. We need the heat as we both have heart conditions and are on blood thinners. My advice, do not have anything to do with Glow Green.”
Helpful Report
Karen D
Verified Reviewer
“Terrible terrible customer service. Twice didn’t turn up and when did a part missing. Continual chasing from our end. When I rang to complain this morning, yes I was cross understandably, I was laughed at by the telephone rep. I want my full deposit back and will go elsewhere. Would not recommend you to my worst enemy complete disgrace”
Helpful Report
Parekh
Verified Reviewer
“I would not recommend this company for boiler I had boroughs the boiler off this company over year ago I am still having problem with my heating and boiler they could not finished the job properly now the company doesn’t want to know you know so please I would not recommend”
Helpful Report
D
Unverified Reviewer
“The worst company going A boiler we could have bought 3 times over. Glow green is Incompetent selfish and soul destroying. Still not sorted out as they want more ' money!!!”
Helpful Report
Darran
Unverified Reviewer
“Rubbish. Total shambles. Three times had a no show from fitter. Had to phone ourselves to find that no one was coming. Eventually cancelled whole order so as to not have money taken and then end up paying for a boiler that wasn’t fitted . Buyer beware. Use at peril. .”
Helpful Report
Lino L
Verified Buyer
“Glow Green they are not reliable cannot trust them”
Helpful Report
Andrew L
Verified Buyer
“Customer service very poor not replying to my email trued phoning did not answer had problems with the new boiler after days on upset the installation engineer called me told to try other settings said would call me back in 30 minutes that was over a week ago and still waiting on call NOT what I call great customer service”
Helpful Report
Michaela
Verified Reviewer
“Awful communication and even worse customer service. Spent several thousands on solar panels and has been a nightmare since. Delivery of panels was awful, first time round the delivery drivers arrived with no solar panels at all and were not aware of this until they arrived. They said "oh this happens a lot". Second time round the delivery worker was so inept he nearly dropped our solar panels off the back of his lorry which no doubt would have smashed them. He even had to ask my husband to come and and help control his equipment so he didn't break them. Installation day comes round and installers arrive on time and were great, however as time was going on we noticed there was no electrician. We rang them 3 hours into installation to find out that the electrician was actually booked in for 3 days after installation. There was no communication from Glow Green about this. The only communication we received informed us everything would be done on the day of installation. When I informed them this would not be possible as we cannot be home that day and had arranged time off for the day of installation, I was promised a phone call from scheduling "within 10-20 minutes". 1 hour later still no call so I called back. I spoke with Viktor who was incredibly nonchalant about it and spoke to us as though it would be easy enough for us to take the day off with 3 days notice. There was apparently no manager to speak to and no-one available in scheduling. He assured me a call back. 4 hours later still no call. I am now sat on hold and have been for 40 minutes- someone keeps answering, pressing a button and putting me back on hold. So at this point I have several thousands of pounds worth of solar panels that I cannot use, with no idea of when they can be used. Every person in customer services I have spoken to has been incredibly unhelpful with transparent attempts to fob me off but no real attempt to resolve any issue.”
Helpful Report
Anonymous
Verified Reviewer
“Glow Green - DO NOT USE!!! I have wasted so much time and energy trying to sort out a problem they caused. At the 11th hour the Engineer dismissed the installation of the boiler (whatever that means!!!!). They gave a slot 8 days later!!!!! Why is there no emergency back up for cases like this - I appreciate it's a busy time of year but surely the company should accommodate for this. The after care is appalling - I have held on the phone all morning - getting nowhere. I have sent emails to customer care and two sales individuals with no answer. How can I be assured the cancellation won't happen again. My tenant has two young children and an elderly mother to wait for 8 days is not acceptable for a large company - the reason I initially went with them is the assurance it would be fitted urgently - that was utter false information!!!! I am still holding on the phone getting no answer whatsoever - do not use this company.”
Helpful Report
Pamela P
Verified Buyer
“I recently had a boiler breakdown (i.e., Sunday) 27th November 2022) and needed assistance. I found you all to be very slack in your response to emergency matters, and reluctant to want to come out and fix the issue, instead getting the customer to fix the problem instead, which by the way has not worked and I have received no assistance since???. I bought this boiler from Glow Green by the way and this is a new boiler and should not be breaking down. I gave a "1" rating because someone did get back to me, but gave very vague instructions as to how they would like me to fix the problem. Meanwhile, my boiler bill is on the rise because I cannot switch the boiler off through the normal procedure and have to always turn off the boiler at the mains. This can't be good for the boiler if turning off and on too many times. However, I am recording all this and when the boiler does eventually break down ill be seeking compensation via the legal route. I have communicated both via phone call and emails.”
Helpful Report
Nick
Verified Reviewer
“Glowgreen why on earth did we get a boiler from this hapless company. From the day the boiler was fitted (an eyesore) it did not work properly. 3 engineers later it was sort of working. The last engineer Britannia Building services (excellent) told us the piping was all wrong and that the 1st engineer should've known that. Anyway because of all the issues Glowgreen gave us a free wireless upgrade, the only problem with that was that the control unit is not compatible with the wired thermostat, the upgrade they sent was 2 parts should've been 3 bits to the upgrade. We cannot set the heating to come on or turn off using the control panel, we have to turn it on and off manually. I've contacted customer services about this and they want to charge a call out fee of £144 to try and prove its operator error. I've already told them that the engineer who fitted the upgrade said that we would not be able to set the heating to turn on and off. So I replied and said I'm not paying £144 for someone to come out and fund out I am right about a wrong fitted system. No reply to that email as yet.”
Helpful Report
Glow Green Ltd is rated 4.1 based on 1,937 reviews
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