Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.16

4.2 Rating 2,212 Reviews

79 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,212 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good value for the boiler however after-sales service is terrible.”

Helpful Report

“WARNING keep away from this company.”

Helpful Report

“I have always had issues with this company since the boiler was installed in 2019. They completely ignore your request.This company will not call to say their engineer is not coming to service your boiler. I waited all day not once but twice. Very inconvenient and when you call they do not seem to care at all. I pay my monthly instalments without fail.”

Helpful Report

“Almost 11 months ago I had a boiler installed by this company. I took out a service contract at £8.99 per month. First it was an unnecessary contract sale (mis selling) given that it was a brand-new boiler. Second, it’s time to book a service, the company is totally unresponsive. Several calls and only thing they tell you is that it’s with scheduling department. MOST WORRYING IS THE FACT THAT BOILER IS NOT REGISTERED WITH VAILLANT. IN OTHER WORDS, Vaillant WILL ONLY GURANTEE THE BOILER OF 12 MONTHS. IN A FEW DAYS TIME I WILL NO LONGER HAVE THE WARRANTY. THIS COMPANY IS A TOTAL WASTE OF TIME. EVEN MORE WORRYING IS THE FACT THAT I NEVER RECEIVED A BUILDINGS REGULATION CERTIFICATE. SURELY THIS MUST BE ILLEGAL. FUTURE CUSTOMERS SHOULD BE VERY CAREFULL ABOUT WARRANTY ASPECTS WITH THIS COMPANY. THEIR SERVICE CONTARCT IS VERY QUESTIONABLE INDEED. I AM NOT AT ALL SURE WHERE AWARDS THEY ARE TALKING ABOUT ONTHEIR WEBSITE. I WENT BY THEIR CLEVER MARKETING AND SLIGHLY LOWER PRICE. BUT I FEEL I HAVE BEEN BURNT.”

Helpful Report

“1..brilliant took my money installed my boiler 2..even sent me flowers !!! 3..boiler started to leak couldn't get hold of them had to get another plumber to sort! 4..wrote a complaint about their shocking after care no reply 5.. please I advise you to shop elsewhere If I could turn back the clock I definitely would I'm more amazed at how many poor reviews there are and if I was the owner or ceo of this company I would be embarrassed by the reveiws”

Helpful Report

“We were supposed to have our solar installation on Monday this week but they couldn’t finish due to incomplete scaffolding. Scaffolding firm didn’t have a plan of what was needed and after we showed them the plan said they didn’t have enough on the lorry to complete the job! On day of solar installation the guys said they wouldn’t be able to do all of the job due to lack of scaffolding. A few days went by and the scaffolding firm came and completed the job. Then we were told installation would be finished on Thursday or Friday (yesterday or today) and nobody has turned up to do the job! Called them. Woman on phone says job is complete on her system and she will raise a ticket which would take at least 2 days for them to respond! We have no hot water. I was told if I raise a complaint it will take 5 days! I’m not impressed with the customer service so far but you never know, they may redeem themselves by completing the work pronto! For the amount of money the job is costing , I did expect a gold star service!”

Helpful Report

“Poor Customer Service. Glowgreen do not resolve poor workmanship that they have installed after 1 year. They do not understand the Consumer Act 2015.”

Helpful Report

“do not have this company fit solar, they will not answer the the phone once they have your money the only people to answer the phone are sales so if you have a problem with your solar you cannot reach anyone to speak to,their customer service is none existent it amazes me how they can run a business the way they do.”

Helpful Report

“BE VERY AWARE They will sell you anything just to get your money, then completely ignore you. I asked for a PV system to run my home with additional 6kw of heating, they sold me a system that won't run a 60 watt light bulb. When I challenged the system installed they replied by saying it's winter, the system won't reach full capacity. Now I'm no expert but I don't think I'll need the heating on in the summer when " the system is at its best ". Now they won't answer me and have just said " it's working isn't it ". I'm now left with a £7000 system that don't work how I want and £2500 worth of eco friendly heaters I can't use. So please be aware they will just take your money and run”

Helpful Report

“I ordered a new boiler from Glow Green and it was delivered on time and work started on time but the boiler when connected did not work so a new part was delivered within 30 minutes and fitted and the boiler worked but the engineers left the site and for 8 days and counting I as an 84 year old pensioner have had no hot water or heating over that period the thermostat was not completed and a sign on the boiler says do not use this boiler because it has not been commissioned they have promised on several occasions to complete the work but have told lie after lie to avoid returning to get my heating and hot water on, the worst company I have ever encountered and should be drummed out of business. I have been promised they will return on Thursday 23rd Feb just hope it’s not another lie.”

Helpful Report

“I am an 84 year old pensioner and Glow Green fitted my new boiler on the 14 February but the installers made a hash of it and burned the control panel out but the manufacturer's had a new part supplied and fitted to get the boiler working but the original fitters could not get away fast enough it’s now 20th February and I still have no hot water or heating and can get no sense from this company to complete the job , the worst service I have ever come across read the Trust Pilot reviews before even thinking about using this fly by nigh t outfit or like me you will be without heating or hot water despite them taking your money.”

Helpful Report

“The scaffolding is still up and it's been over a month since completion. Any phone calls do not get returned and no information is passed on. Am having resort to my local council and small claims court to resolve.”

Helpful Report

“BE AWARE OF THEIR SERVICE. They're just trying to make you buy from them but they don't finish all job and they charge you full amount of the quote. If I could, I would give 0 stars and NEVER RECOMMENDED THEM. They quoteed me to change to a combi boiler and to replace 3 radiators but when the engineer come he wasn't aware that he needed to replace the radiators too so after he instaled the new boiler he left and I have got stuck with the radiators which I have bought it separately. So I have tried to get in touch with the person who quoted me, Jamie for 3 days but he never get back to me after the quotation. Every single time when I called the office, they wasn't able to give me an answer with what's going on but after 3 days I've been charged full amount of the quote but the radiators never installed.”

Helpful Report

“Can't give them anything till they come back and fix my heating.”

Helpful Report

“Completely useless,incompetent and lie.my saga started 15 dec 22 and still not completed their work. steer very clear. The sub contractors were the only part that was not useless. Thats when they eventually got to you.”

Helpful Report

“Poor service, three appointments failed to turn up to fit boiler, didn't even get boiler I ordered dispite paying deposit, not recommend this company.”

Helpful Report

“I have found the customer service on the telephone to be very difficult, you are left waiting for a long long time. When the fitters arrived to install my solar panels they were the first people to come out in person, when they installed the panels on the roof, they told me they had measured the space and I would be able to get an additional 2 panels up. When I eventually got through to my account manager, after trying the phone, leaving messages and finally going to email, I was phoned back by a guy called Dan, who told me I couldn't fit any more panels on the roof, and after a long conversation, he said that if I could justify that I could fit them I would have to pay for another survey and another scaffolding bill despite the scaffolding still being in place and the fitters telling me they are back in the area and could put them up in about 15/20 minutes. When the installation was completed I was told by the fitters that the datalogger was faulty, they said that they have lots of them that are faulty, and they said they would report it back to GlowGreen and arrange to come out and fit a replacement, I still haven't heard anything. I got a call from someone called Tony on Saturday last week asking me to leave some feedback on the fitters, when I read the review question it was asking me to leave it about their company, which was misleading. I mentioned to him about the Datalogger, he said he would look into it on Monday and get back to me - still heard nothing”

Helpful Report

“They are rubbish”

Helpful Report

“Terrible company for solar power - highly advise you avoid at all costs. Communication is vital with any large project and this company is dire. Received a PV quote from them with very pushy sales tactics. However when install date came around total shambles. - Put the scaffolding up 2 months too early. - tried to take the scaffolding down again before actually doing the job - cancelled install date at last minute, after their contractors had already turned up - sent the wrong kit - no ability to talk to anyone in the company. Usually 40+ minutes on hold then all their customer service agents have no clue and are unable to get their questions answered so promise call backs that of course never happen. - ignore all email communication - complaint team equally unresponsive Still waiting 3 weeks later post my install date with no clue what is happening, expensive equipment sat outside the house at risk of damage, and no way to contact anybody.”

Helpful Report

“If I could rate this company lower I would. Four installation dates later and FINALLY our boiler has been fitted! The company cannot organise themselves to actually provide a level of good service to their customers. You get passed from department to department, and installation dates are cancelled less that 24 hours before they are due to take place for reasons that they have been made aware of since the start of the overall process! Staff are rude on the phone, and although they apologise profusely for the failings of the company they don't actually put anything in to action to support the customer with what they are paying for. The traders that they hire don't turn up on the day, that is if the company themselves have actually bothered to book them, something I am not sure I entirely believe! However, the traders are by far the best thing about this company when they do turn up and I certainly couldn't fault the ones that turned up to my property. My advice to anyone looking to potentially work for this company... DON'T the likelihood is you will get shouted at by disgruntled customers like myself. Engineers, find a company that won't mess you around the way that this company does. And to future customers, if you want a boiler fitted in a timely manner go elsewhere, this company really isn't as 'award winning' as their website leads you to believe.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,212 reviews