Almost 11 months ago I had a boiler installed by this company. I took out a service contract at £8.99 per month. First it was an unnecessary contract sale (mis selling) given that it was a brand-new boiler. Second, it’s time to book a service, the company is totally unresponsive. Several calls and only thing they tell you is that it’s with scheduling department. MOST WORRYING IS THE FACT THAT BOILER IS NOT REGISTERED WITH VAILLANT. IN OTHER WORDS, Vaillant WILL ONLY GURANTEE THE BOILER OF 12 MONTHS. IN A FEW DAYS TIME I WILL NO LONGER HAVE THE WARRANTY. THIS COMPANY IS A TOTAL WASTE OF TIME. EVEN MORE WORRYING IS THE FACT THAT I NEVER RECEIVED A BUILDINGS REGULATION CERTIFICATE. SURELY THIS MUST BE ILLEGAL. FUTURE CUSTOMERS SHOULD BE VERY CAREFULL ABOUT WARRANTY ASPECTS WITH THIS COMPANY. THEIR SERVICE CONTARCT IS VERY QUESTIONABLE INDEED. I AM NOT AT ALL SURE WHERE AWARDS THEY ARE TALKING ABOUT ONTHEIR WEBSITE. I WENT BY THEIR CLEVER MARKETING AND SLIGHLY LOWER PRICE. BUT I FEEL I HAVE BEEN BURNT.