Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.17

4.2 Rating 2,272 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,272 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“not happy woith after sales service issue”

Helpful Report

“After care terrible”

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“Please read the negative reviews before booking with this company. I went with them as was offered a cash incentive through my utility provider but it has cost me more than this in outlays. Three weeks down the line I have no working boiler . They are now trying to charge me and extra £200 for an electrician to fix a fuse spar that was working perfectly fine prior to installation. I raised a complaint last week but no one wants to take any responsibility.. they do not have their own engineers they ring up random engineers in your area so it is a hit or miss who you get and when there is an issue they are not equipt to deal with it”

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“If you phone them with any concerns after installation the response you get is very poor. Even though you are paying monthly for the protection. They will give you a case no and never return your call or answer e mails and if you call them they will say Someone will give you a call back but they never do .”

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“Do not trust these people absolutely dodgy company. Talk to you very nicely politely send you the emails press message seems and sounds very professional, but actually did not stay away from them.”

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“Hi, I had a quote for a new boiler from Glow Green last Monday 16th October, and the instalation was promised for Friday the 20th October. On Wednesday and Thursday I received an email saying the boiler will be delivered Friday and the installation will be done Tuesday 24th October, which I agreed with. Booked time off from work Friday and Tuesday. Monday afternoon at 3 pm I received a phone call from Glow Green saying they are really sorry but they don't have an engineer available for Tuesday. Explained I can't take anymore time off from work during the week,I was offered a new instalation date for Saturday 28th October, with the most reliable engineer. Friday I phoned Glow Green to double check someone is coming the next day, they confirmed the booking and the name of the engineer too. Friday evening 7pm the engineer phoned me to confirm the instalation at 8am Saturday. They send 2or 3 emails of confirmation too. Saturday morning at 7.10am the engineer send me a message apologising he will not be able to attend the job. And here I'm in the situation where I have a big package sitting in the middle of the room for over a week, I have no heating, it's weekend and I can't talk to anyone at this company, apart from the emergency Department ,which they can't do anything, advising someone will get in touch with me on Monday . This is the short story of my experience with this company. Glow Green Ltd is the most unprofessional and unreliable company I've ever dealt with. 100% I WILL NOT RECOMMEND THEM . On their website they only have good reviews, but on their Facebook page all you can see are bad reviews. I'm sorry I didn't checked the Facebook page before. This company was recommend to me and like I said I've only checked them on Google and not on social media. Now I've learned my lesson unfortunately and in the future I will not make the same mistake again.”

Helpful Report

“Started off well with delivery of boiler ect a couple of days before and a fitter coming to take out old boiler system and water tank to fit combi boiler. All went down hill when it took over a week to get an electrician out to fit thermostat first time, too big a job, then a week later never fitted one of these before!! and after he had left and I started to look into how it should work found that hot water would only work when boiler was heating radiators, 2 phone calls to glowgreen to get someone back out has seemed to fallen on deaf ears!”

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“Bad Communication poor service.”

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“After a hellish interaction with this company in installing my new boiler, it has left a bad taste in my mouth. Standards are pretty low and management need a wake and shake.”

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“Poor communications, constantly being misinformed and misguided. Resulting in a significant loss of time and effort on my part.”

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“The worst customer service I have ever encountered. Completely misinformed and not willing to do anything about it.”

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“The actual boiler is working fine but the bits and pieces that went with it have still to be resolved. We had to wait before an electrician came to fit extra sockets,which was only speeded up because I wrote a bad review. Now we are still waiting for a collar to be fitted because the installer left a gaping hole in the wardrobe and didn’t think it would look better covered up. So it dragged on couldn’t find the part and different people at your customer services department left to try and sort it out. Finally a part was found to hopefully resolve the matter,but then they had to try and find an engineer to visit. Stupidly I thought you had the part and would get it to the engineer before he came. How silly was I to think things would be straight forward. The engineer was suppose to come last Thursday but had some medical issue,I was promised he would come the following day. He phoned me during the day and said he would come late afternoon around 6pm. When he finally said he was coming I asked him if he had the part,which he said no, I think he was going to use whatever he had in his van . He asked if i could send a photo of the hole,which I did. He said he wouldn’t have left the hole like that if he had installed the boiler. He said he had nothing in the van but would check with Screwfix if the part was available. It is now after 7pm,he said they had the part so would go and buy it. When he gets to Screwfix they can’t find the part,so the engineer says he obviously can’t come.!!! So come today I’m not in a good mood having wasted hours of my life trying to get a simple matter resolved. So I phone customer services at about 9am this morning knowing no one would phone me.As usual put through to someone else in the installation team and he can’t seem to understand why I’m annoyed. Probably hasn’t reached an age yet where he’s had to deal with relentless call centres and customer services. He said he would look into the matter. Obviously it’s now 17 20 and no one has bothered to phone back out of courtesy,whatever that is now a day’s,to give me an update. Anyone’s guess when the matter will be resolved,will probably go down the bookies to see what odds I can get. Someone pull their finger out please”

Helpful Report

“Unfortunately I have not had a very good experience with glow green from the start. Everything we heard about the company and reviews was brilliant however that hasn’t been the case for us. After receiving the installation date for the boiler it got changed 3 times and 2 fitters didn’t even turn up to fit the boiler. 5 weeks on after having the boiler fitted we are still having issues. 3 electricians have been out to look at the boiler 1 guy has told us it’s wired up wrong and 4 different dates given to fix the issue and again yesterday no one turned up this is the 4th missed appointment. This has not been resolved still and we have a toddler at home. Go with a local fitter if you can”

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“Started job order in April boiler fitted in June and work still not completed in august Wrong rad supplied. Therefore job still not finished. Boiler only just fitted in cupboard. A lot bigger than old one.”

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“Never answer any email. Left a boiler service, with no hot water. Never follow any communication requested Very poor customer service.”

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“DO NOT TRUST THIS COMPANY. Solar didn't work & not completed frequently tripped electrics. Company ignored all attempted communication regarding this (cost £15k to do). Eventual discussions a year later, uncountable number of hours of calls/emails, significant stress/illness caused due to this & their failure to even communicate to resolve the issue. Eventually admitted fault & offered 2%compensation for a year of stress, hassle, £3000+ financial loss (plus solar installation themselves). No customer service. This company doesn't care. Mistakes/technical issues can occur understandably but refusal to acknowledge/respond/resolve is completely unacceptable & unprofessional. We dont want anyone to suffer the incompetence of this company like we have. Ps - the questions I have to answer to posy this review are a joke really How did we contact company - email, phone, letter Time taken to receive reply - over a year (unfortunately longest option is is more than 1 week)”

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“lack of communication and when you did decide to reply you say we've got to pay for pipe work ourself which I don't agree with has the boiler is only 3 yes old which I think you should have noticed the pressure wasn't right when installed not a happy pensioner. ..”

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“Unbelievable and I would warn customers to not use this company and avoid at all costs !”

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“Never return calls. Just want to take the DD never follow up for maintenance. .”

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“Avoid Glow Green in Bournemouth. They have an office in Bournemouth but offer their services Nationwide. They use Sub Contractors that they know nothing about and some of these fitters know nothing about Solar Panels etc. I used Glow Green because they promised that they could complete my Solar Panel fitting within a 2 month timescale. Plus they are covered by an independent body called HIES. They let me down, time after time. Telling one lie after another. Promising timescales that they could not keep. Our experience was a weekly torture which lasted a whole year when it should have only taken 2 days to fit. They are not the cheapest but they came across as the most competent... That was a very costly assumption of mine. It cost me over £2,000 on top of their already high estimate. Don't trust them and definitely don't let any of your friends and family go anywhere near them.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,272 reviews