Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,354 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid, avoid, avoid. Fitting seemed OK at the time...1 month later random call from a bloke saying "do you remember me?" I said no..."don't you remember me"? No! Who are you? " I fit your boiler"...they won't pay me until i put on an outside flue...(WTF) I want my money so can I come and fit it now? I told him I wouldn't be at the property until Tuesday (he called me Thursday/Friday) between 10 and 12pm. He then gave me a stroppy, well it will have to be Tuesday morning then coz I want my money! Guess what..he didn't turn up. I called Glow Green..no managers available but they can see its an issue on the system and a manager is chasing it so they will get back to me ASAP and of course their sorry I heard it from him and not them first. Guess what.. No call back! I call back the next day and I'm asked for the engineers name. They actually dont know the name of the person that was sent to my house!! British Gas would know the name of the person because of safety/having children in the property etc. I called again the next day. Kept being asked for the name of the guy they sent to my house!! A useless general manager called Anthony hung up the phone on me when I was annoyed he kept asking me for the engineers name despite me already telling him that I had no idea and was shocked they didn't know who they sent to my house. I called back and was told no manager is available and phone hung up on me again! I'm now speaking to Harry (who is trying to be helpful) and have been on hold for around 5 minutes (and counting) while he tries to find a competent manager (doubt this will happen). I was also told by one person that there is an outside flu on my installation...not sure why the guy that fitted it told me he needs to come back and do it then and why the first person I spoke to in customer services apologised for Glow Green not telling me about this issue before the engineer called me. At least Harry took me off hold to say he's still trying to find the appropriate manager for me. Do you really want to spend your time being insulted by nitwits who you've already given your cash and good online review to? Want to worry whether or not you and your family are breathing in fumes that should be going outside? Don't be me..spend the extra and go with British Gas. It will cost you less in the end and could save your life. Oh and Google Glow Green Mumsnet for random reviews from every day families that have used Glow Green. Avoid!!!”

Helpful Report

“After sale support dire. Avoid!!!!”

Helpful Report

“**AVOID** **AVOID** **AVOID** **AVOID** HOW THE HELL DID THEY GET 5 STARS? I ordered a Combi Boiler and paid the deposit. The engineer arrived to fit the boiler. He tells me there is a major gas leak in my property. I paid £85 for a check and there is no gas leak. If you complain to Glow Green you get an email back telling you the call has been assigned and they will get back to you. Adam Customer Complaints Leon Customer Relations Robert I wonder if one of you might get back to me about the full refund and the £85. When I phone the same answer, "the manager has the details", "I will get back to you" guess what NOTHING!!! Grow Green it is so easy to get a bad reputation and so difficult to get a good one.”

Helpful Report

“Took our money delivered no service. Left brand new boiler on driveway been there since 9th April 2021. Still no installation date. Absolutely appalling Company. Avoid avoid avoid”

Helpful Report

“Boiler fitted by a young lad who left a finished job where the condensate pipe was not fitted correctly resulting in leaking water on worktop.pipe was not fitted at a level for the waste water to flow out.company wanted to charge £160 to look at the problem.”

Helpful Report

“I reported a leak after a new boiler installation. and reported it was causing damage to plastered ceiling and walls. each day I keep getting told someone will call me to arrange repair. four days later still waiting.”

Helpful Report

“Issues are still unresolved”

Helpful Report

“My boiler was installed and found to be defective, Glow green refused to change this boiler only offering a repair, which I feel goes against the consumer act for defective goods”

Helpful Report

“I was, at first happy with the service and left a five star review. But now? Absolutely not happy at all. We noticed a leak after the installation and have sent numerous emails and made numerous calls to rectify the situation and despite being promised prompt attention nothings been done. It’s been over two weeks now. We are paying this on a payment plan so the only option left open to me is to stop payment until the leak is fixed. This is not good customer service!!”

Helpful Report

“Dreadful at everything else I have a request in them currently as my central heating has failed, I’ve been assigned an engineer that quite frankly couldn’t give a damm! No reply’s to my emails and when I do get hold of him he just fobbed me off.. I’m guessing they out source their engineers so if you get a devil may care guy like I did God help you!!”

Helpful Report

“We decided to go with glow green. A year ago. Paid £3000 for a boiler . Could get the same boiler for £2000! But I thought it’s a good company. Well after a year the pressure in my boiler is high . We bleed the radiation but it’s still show 2.5 bar! Phone then a week ago still Did not do anything about my problem. Phoned them again and I told the guy what he read back to me it wrong . He was going on for 15 minutes how aggressive and abusing I am to him as I dear to correct him the details. He did send a message to the women who deals with my problem. Again 3 days later nothing happened. I had to phone an plumber to fix my problem as Lovely glows green refused to do anything even my boiler is under warranty!”

Helpful Report

“They was done service in November and inspector put note to come and check pipe was leaking since they fixed the boiler since November to now they not come and fix the pipe. And taking money every month. Inspector was very good. And he checked everything properly.”

Helpful Report

“Terrible cowboy company who are only interested in getting the boiler in and with shoddy at best customer care. Especially during a live install. They lie and they cheat, dont have a clue about GDPR and giving the information rewuested on time. Do yourselfs a favour and steer well clear. A full review was left here @Trustpilot https://trstp.lt/tOVKC7cHm”

Helpful Report

“Your after installation help is very poor trying on lazy customer service advisors And a echo team who do not do pre booked telephone call since the 25th of Feb. I have a cold house I am aged 65 years now I have to search how to reconnect Salus The lazy boys like Carl are not helpful. Your after care is dreadful The boiler is top notch What am I paying for to service cos I have not had any tech advice on pre booked or any telephone call”

Helpful Report

“I have had a very bad experience. They came quickly and fitted in a reasonable time. But left us with a boiler not working properly. Took the second payment out of our account without checking everything was satisfactory first. We are currently ringing and ringing to get something out to fix it. They say they will call us back but never do!!!”

Helpful Report

“disappointed. Unreliable,, and unfaithful. I have been contacting Glow Green many times regarding the boiler installation, it’s been a week they don’t give a dam.poor customer service, rude staff, boiler installation did not be installed properly in first place due to delivery issues and I had engineer called PEPE he was great helpful and he couldn’t complete the job because he has to wait for the 2nd delivery it’s been a week I’m still waiting for the engineer to come and complete my job, its not the engineer fault it’s company they don’t give a dam I have paid £3000 for my boiler insulation and they dump me like rubbish , the boiler condenser water pipe left unfix, and the engineer who made the hole in my bed room to feed the condenser pipe that’s been left unfix I’m getting cold air every single day”

Helpful Report

“Day 10 Boiler Installed 28/10/2010 Boiler Breaks Down 22/02/2021 ....... still awaiting a repair...... Exceptional speed at taking your money, slightly less competent at booking your installation and probably won't have the boiler you actually want. Aftersales – APPALLING – So far waited over a week for someone to come and fix my 3month old boiler – No heating or hot water and a baby and two boys with additional needs to look after. Cracking Job Glow Green – I will be passing on my review to EVERYONE I CAN.”

Helpful Report

“Exceptional speed at taking your money, slightly less competent at booking your installation and probably won't have the boiler you actually want. Aftersales – APPALLING – So far waited over a week for someone to come and fix my 3month old boile – No heating or hot water and a baby and two boys with additional needs to look after. Cracking Job Glow Green – I will be passing on my review to EVERYONE I CAN.”

Helpful Report

“The service provided over an issue for the valve still unsolved after two and half month! job reference has been closed three times without seeing any engineer attended! How great the system is No Hot Water No Heating! you must be kidding! after spending over £2500 on the new boiler!”

Helpful Report

“Worst ever. Do not get involved with them otherwise you will face endless nightmare.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,354 reviews