Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.17

4.2 Rating 2,274 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,274 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My boiler was installed and found to be defective, Glow green refused to change this boiler only offering a repair, which I feel goes against the consumer act for defective goods”

Helpful Report

“I was, at first happy with the service and left a five star review. But now? Absolutely not happy at all. We noticed a leak after the installation and have sent numerous emails and made numerous calls to rectify the situation and despite being promised prompt attention nothings been done. It’s been over two weeks now. We are paying this on a payment plan so the only option left open to me is to stop payment until the leak is fixed. This is not good customer service!!”

Helpful Report

“Dreadful at everything else I have a request in them currently as my central heating has failed, I’ve been assigned an engineer that quite frankly couldn’t give a damm! No reply’s to my emails and when I do get hold of him he just fobbed me off.. I’m guessing they out source their engineers so if you get a devil may care guy like I did God help you!!”

Helpful Report

“We decided to go with glow green. A year ago. Paid £3000 for a boiler . Could get the same boiler for £2000! But I thought it’s a good company. Well after a year the pressure in my boiler is high . We bleed the radiation but it’s still show 2.5 bar! Phone then a week ago still Did not do anything about my problem. Phoned them again and I told the guy what he read back to me it wrong . He was going on for 15 minutes how aggressive and abusing I am to him as I dear to correct him the details. He did send a message to the women who deals with my problem. Again 3 days later nothing happened. I had to phone an plumber to fix my problem as Lovely glows green refused to do anything even my boiler is under warranty!”

Helpful Report

“They was done service in November and inspector put note to come and check pipe was leaking since they fixed the boiler since November to now they not come and fix the pipe. And taking money every month. Inspector was very good. And he checked everything properly.”

Helpful Report

“Terrible cowboy company who are only interested in getting the boiler in and with shoddy at best customer care. Especially during a live install. They lie and they cheat, dont have a clue about GDPR and giving the information rewuested on time. Do yourselfs a favour and steer well clear. A full review was left here @Trustpilot https://trstp.lt/tOVKC7cHm”

Helpful Report

“Your after installation help is very poor trying on lazy customer service advisors And a echo team who do not do pre booked telephone call since the 25th of Feb. I have a cold house I am aged 65 years now I have to search how to reconnect Salus The lazy boys like Carl are not helpful. Your after care is dreadful The boiler is top notch What am I paying for to service cos I have not had any tech advice on pre booked or any telephone call”

Helpful Report

“I have had a very bad experience. They came quickly and fitted in a reasonable time. But left us with a boiler not working properly. Took the second payment out of our account without checking everything was satisfactory first. We are currently ringing and ringing to get something out to fix it. They say they will call us back but never do!!!”

Helpful Report

“disappointed. Unreliable,, and unfaithful. I have been contacting Glow Green many times regarding the boiler installation, it’s been a week they don’t give a dam.poor customer service, rude staff, boiler installation did not be installed properly in first place due to delivery issues and I had engineer called PEPE he was great helpful and he couldn’t complete the job because he has to wait for the 2nd delivery it’s been a week I’m still waiting for the engineer to come and complete my job, its not the engineer fault it’s company they don’t give a dam I have paid £3000 for my boiler insulation and they dump me like rubbish , the boiler condenser water pipe left unfix, and the engineer who made the hole in my bed room to feed the condenser pipe that’s been left unfix I’m getting cold air every single day”

Helpful Report

“Day 10 Boiler Installed 28/10/2010 Boiler Breaks Down 22/02/2021 ....... still awaiting a repair...... Exceptional speed at taking your money, slightly less competent at booking your installation and probably won't have the boiler you actually want. Aftersales – APPALLING – So far waited over a week for someone to come and fix my 3month old boiler – No heating or hot water and a baby and two boys with additional needs to look after. Cracking Job Glow Green – I will be passing on my review to EVERYONE I CAN.”

Helpful Report

“Exceptional speed at taking your money, slightly less competent at booking your installation and probably won't have the boiler you actually want. Aftersales – APPALLING – So far waited over a week for someone to come and fix my 3month old boile – No heating or hot water and a baby and two boys with additional needs to look after. Cracking Job Glow Green – I will be passing on my review to EVERYONE I CAN.”

Helpful Report

“The service provided over an issue for the valve still unsolved after two and half month! job reference has been closed three times without seeing any engineer attended! How great the system is No Hot Water No Heating! you must be kidding! after spending over £2500 on the new boiler!”

Helpful Report

“Worst ever. Do not get involved with them otherwise you will face endless nightmare.”

Helpful Report

“Very bad experience with glow green from day one. First day of the new boiler installation was the 13th of March 2020 Everything was a disaster..! It took 3 weeks to complete the installation. In July 2020 the was a gas leak so I had to call emergency and it was fixed after 2 days. Now after 11 months of installation there is a problem with some of the valves that were installed by the engineer . The system makes a banging noise that sounds like my house is going to blow up and so I’m afraid to switch the system on leaving me with no hot water or central heating. I called glow green to report the problem and the can only come and have a look in April (5 weeks away) Very very bad after sale service, therefore I cannot recommend this coming to anyone . Actually I will tell my friends to stay away from glow green”

Helpful Report

“Boiler installed but the installer left explaining the boiler thermostat to my neighbours upstairs! Complained to Customer Service as heating on all the time and raging hot at night. I would advise anyone against using this Company. Installer said he would get back to me. He did not. Promised technical support from Glow Green Ltd. Not heard a thing. No reply to emails or phone calls. Service appaling ...looking for compensation.”

Helpful Report

“Not to be trusted...still waiting 1 month later .useless”

Helpful Report

“Worst company I have ever seen, I'm not recommend to anyone, don't waste your money.”

Helpful Report

“The boiler failed after one week and then followed both valiant and glow green installer both denying responsibility for the fault”

Helpful Report

“Two days after installation our boiler was not working and Glow Green were absolutely no help at all. I had to repeatedly call and chase just to be ignored - no interest once payment taken. No customer service and still no call back after over 2 months. Ended up having to go to another company to get it resolved, solicitor engaged.”

Helpful Report

“I was expecting a visit from an engineer today. No engineer. No explanation. Problem still unresolved”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,274 reviews