Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,416 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,416 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“The process from start to finish was so easy. James our engineer did a fantastic job installing the new boiler.”

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“Excellent and efficient service as usual”

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“Friendly , polite and happy with your service .”

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“Glow Green support group came good. They made sure that Vaillant engineers resolved the issue which from the onset, I knew was a faulty pressure switch and expansion valve. Glow Green followed through the process until the manufacturer resolved the problem. The boiler is now working well. My thanks go to Glow Green customer service and also to Vaillant engineer ( the last one to visit us) who immediately identify the problem and resolve it.”

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“I’ve recently had my annual Glow Green boiler service . The engineer messaged the night before to confirm his arrival time and arrived on the dot. He was polite, knowledgeable and completed the service efficiently. The whole job took around half an hour and everything went smoothly. I’d happily recommend. 👍”

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“Contacted Glow Green around 1st of January, install booked in for 17th Feb. All great and quick communication. Until I made a non refundable equipment deposit of 35% then email took three times as long to be replied to if they replied to them at all. When I did get though staff where very friendly and helpful. It’s now the 5th March and I am yet to receive my dno notification to connect letter ( the one needed to export) on contacting the DNO directly, they where still waiting on a reply to the g99 fast track application. Couple of phone calls back and forth to find out that Glow Green have not sent the form required to get this. Likely to be a whole month since install to get this. Then a further 4weeks to get an export mpan from my energy provider. If your looking at just getting Solar to offset usage they are cheap, fast to install. If you want to get for export then I’d look elsewhere where. Speedy until they take payment.”

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“Very professional company. The guys that installed the system did an amazing job . Got me on the app and all sorted , all questions answered before they left . Would highly recommend 👌”

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“Really happy with the boiler, from my initial contact and the manner with which everything has been handled. Very professional and the anxiety level was taken away. All the equipment and the boiler arrived promptly, the engineer arrived the next day. Arrived promptly, explained his game plan and went with it. Kept everything clean and tidy has he worked through. Fitted within two days up and running.”

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“Good customer service at every stage, fair price and prompt response”

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“Arrived on time and did a clean, tidy job. The engineer was polite and knew his stuff. He was happy to answer all my questions. Very happy with the service.”

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“We have used Glowgreen for our boiler service for many years and were so pleased when it came to renew it went to then too. Very professional and friendly service. Good communication. Would very much recommend.”

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“The electricians, James and partner were contracted by Glow Green to install our batteries and inverter. They were both courteous and efficient and completed the job in a professional manner. We couldn’t have asked for anything better.”

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“Constant contact from start to finish, and dates and times were all kept. The engineers were excellent and everything was left clean and tidy.”

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“Glow green are competitive on price. And give out multiple ways of payment options from 0% finance to full cash payments. Very responsive and you are always kept in the loop on what is going to happen from start to finish. I myself had a few unforeseen hiccups along the way. Nothing to do with glow green. Roofers came and said root was in a bit of a bad way in some areas. It was better to do a full replacement. Went with a better quote and done promptly. Changed the tiles from composite slate to an other style. They were thicker which meant the brackets for solar were too short. New ones came and old ones took away. All good. Smart meter was supposed to be fitted before installation for exportation. The main fuse for grid power was welded in blades so needed national grid to replace. Once done. Smart meter was put in and electrician came back out to do final checks to make sure it was all working as it should. Even helped with the set up of the app for battery. Big shout to Antonio he knows his stuff and made it easy to understand. Finally all was done and got pics of roof with solar on. Very neat. Next and last thing was the scaffolding to be taken down. Because of disruption of new roof. Scaffolding was up for 6 weeks in total. Mainly because the weather played a major part of the disruption. Safety first plus I wouldn't attempt to try and install panels in rain or icy weather. Glow green didn't charge any extra. Very accommodating. Would recommend to anyone looking at getting solar and battery, or any other green energy applications.”

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“Very speedy service and helpful staff”

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“Additional batteries added to my system promptly and efficiently. The system is now performing much better and I shall see significant energy cost savings. Definitely worth the extra investment.”

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“I chose Glow Green because firstly their price was very competitive to other people offering the same service. I had no heating at all and it was the middle of January so they were really efficient to get an engineer booked in. Kevin was really great, he explained everything he was doing so that I knew what was happening and was able to advise when things did not go according to plan, ie I had a severe blockage in the pipework. Being a woman of a certain age I felt very safe. with him in the house as he was polite and friendly. All the time this was being sorted the office kept in touch making sure that I was aware of all that was happening and that gave me the confidence I needed to know it would be sorted. I am really pleased with the work and how it was carried out and it is good to have a boiler that is working fully.”

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“Iwould have given 5* for the competitive price, great communication and a slick install. However, I raised a problem ticket for a fault and no response 15 days later. Concerned regarding after sales support for future.”