Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,340 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,340 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

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Anonymous

Anonymous // 01/01/2019

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“Misleading “New” Boiler – Still Seeking Resolution I purchased an electric boiler from Glow Green in 2019, which was described and invoiced as new. I have recently discovered that the boiler was actually manufactured in 2009. The boiler has now failed, and replacement parts are no longer readily available due to its age. I am pursuing the matter through the company and my finance provider under Section 75, but as of now, it remains unresolved. Potential buyers should verify the age of the product and ensure all details are fully disclosed before purchase.”

Helpful Report

“Great group of people who helped to install our solar panels on the roof. The roofer was up there in the pouring rain. Everyone who came to the house introduced themselves before starting the work, which I thought was great!”

Helpful Report

“My 78-year-old mother pays Glow Green monthly for boiler maintenance. What followed was one of the most appalling service experiences I have ever encountered. Her boiler failed on 23 December. Since then there have been multiple engineer visits, repeated leaks, loss of pressure, and the boiler shutting itself off. Engineers attempted repairs that did not work, blamed previous engineers for fitting the wrong part, and suggested internal damage may have been caused as a result. Despite this: The boiler has continued to leak water (including near electrical components) My mother has repeatedly been told engineers would attend — and then no one turned up. She has been left without heating during winter, after being explicitly told she would not be. The lack of communication is staggering. Different stories and excuses are given. Promises are made and not honoured. Engineers attend without parts. Parts are “on order” but then do not materialise. Only after weeks of failure did Glow Green offer a small goodwill payment so my elderly mother could buy a heater — instead of actually fixing the problem. This is not just poor service. It is a complete failure of care towards a vulnerable customer who was paying for cover and left repeatedly without heating in winter. We have now had to escalate to Citizens Advice and arrange independent support because Glow Green proved incapable of resolving the issue or even managing it competently. I would strongly advise anyone — especially those with elderly relatives — to avoid this company.”

Helpful Report

“Professional Good sevice Really pleased”

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“The customer service price and fitting was exceptional from start to finish”

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“Great reliable service they do exactly what they say and promise to to do. Quick installation and set up by fitter with step by step guide on delivery of goods”

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“The service from green glow, brilliant.From start to finish quick, efficient, competitive prices fitted on time. Couldn't fault them”

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“The customer service was excellent from start to finish. Always very polite and helpful. The installation went smoothly. The price was comparable to competitors but I felt more comfortable with glow green so chose them. I'm so glad I did. Everything is working as we expected and considering the time of year we are amazed we are able to put energy back into the grid already 🤩. I would be happy to recommend them to anybody.”

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“I have already done a review for the Boiler Service done on the 18th December 2025. It was well done. Killian M.K Kebbie.”

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“Well what can I say about glow green, I contacted many solar suppliers some quoting extortionate costs. Glow green made contact and the journey started from there, The account manager Liam Stromski was open transparent and honest, he advised me on what I needed what the coast would be, I accepted the offer and yhe installation journey began. My day of installation came and was rained off, but was quickly re planned and installed, the installation guys not sure of the names but OMG they were fantastic, friendly and advised on everything that was happening, Would I recommend Glow Green 1 million percent, good luck everyone associated with the business. The owners must be super proud of all the employees and subcontractors that the utilise”

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“Service was excellent Fitter couldn’t have been more helpful Ask for Carl to install your new boiler and you will be completely satisfied”

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“I recently had the inspiration to have solar installed and being a Hive customer, was put in touch with Glow Green. Firstly, getting the right quotation was a challenge as the majority of the work is done by the customer, with remote inspections of your property done right up to the point of installation. I still decided to go ahead and trust Hive. The second issue came when the expectations of the customer and payment amounts were not clearly laid out. Despite paying cash not credit, apparently Hive had changed the terms and conditions requiring a large deposit prior to install without informing the customer. Glow Green simply apologised but said I had no choice but to pay or the stock wouldn’t be ordered. Dispite calling Glow Green over eight times for the arrangement of the deposit, I was threatened by email and text that if I failed to pay a percentage before the installation date, I would risk losing my installation (despite having email confirmation that all deposits had been paid and nothing further would be required before the installation day). Needless to say, my “account manager” was none of the sort! Without my own constant intervention, the project would not have happened. So the date for the scaffolding installation approached, only to receive a call from a scaffolder at 8pm to tell me that the installation of the scaffolding was delayed until the day before the solar installers turned up. Given that I was having three roofs installed with solar, I clearly challenged this issue, and with another five phone calls to Glow Green, I was promised this was a mistake. The next thing I knew was that the scaffolders turned up without any notice and without any plans or the right equipment to fit the scaffolding. Clearly, the scaffolding then took a second day to erect with further equipment again without any plans or notice to arrange being onsite. Despite the second day they turned up with two few ladders and simply said that the installation team would have to fend for themselves with just the one ladder. Not exactly a professional installation in my opinion nor should I be told this as the customer. The day of the installation arrived. I must say I was sceptical about having this phased done in a single day, but the solar installer and electrician worked like mad, completing everything without stopping once. I was blown away. The effort that they put in was amazing, and I was really happy with the end result. I was told by the installers that the scaffolding would be removed in five to seven days post-installation in case of any system issues, and given that it blocked two of my doors and walkway, I said I was fine with this as it made sense. It came the day to remove my scaffolding (seven days post-install), and I had zero contact from Glow Green or the scaffolders to tell me when it was being dismantled. Here we go again!!!. I was back on the phone to my project manager and informed after five phone calls that it would be dismantled a few days late. This day arrived, and despite taking time off work and arranging access to my neighbour’s property, they didn’t show, no phone-call or check from Glow Green. I contacted Glow Green myself only to be told the dismantling of the scaffolding would be done nearly one month after the installation date of the solar panels. I was so annoyed as all I had was access to my property garden and two doors use removed for nearly a month. Once again, I had no contact from the scaffolding company, but randomly they decided to turn up completely unannounced and remove the scaffolding at their own pace. Luckily I was working from home. In summary, the project management from Sebastian Owen at Glow Green was shocking throughout from start to finish. The installation team who actually fitted it was amazing they could not have done better in any way. The scaffolding company which was contracted by Glow Green was shocking, such a bad service and the impact to my home was a pure annoyance. Unfortunately, this is now a service that I would never choose again or recommend. I would look for another company for future installations. Disappointing to say but I would highly recommend people don’t use Glow Green as a provider of solar unless you’re happy with miscommunication, chasing them up LOTS, and making lots of phone calls and emails. The only good thing is the end product with Hive. This is certainly not the recommendation that I want to be leaving at the end of the project.”

Helpful Report

“Glow Green claim they cut the middleman - this from the process of quote to installation is actually not the case. They outsource everything. But First - If you are to get solar, do your research and get multiple quotes and visits to your property before going ahead. GG don’t do home visits and in person quotes, nor do they do an in person survey once you accept the initial plan / design of your system - all is done via photos and phone calls. The outsourcing was done using a scaffold company called PVF Scaffolding and the Electrical/Roofer company was Eco-Renewables and they did a sound job. On the price point vs value - I’d say UK solar companies are taking advantage… these systems at cost value are next to nothing, the markup and labour is expensive. Is it to be expected in the UK? Probably. Having said that the long term win is well worth it. And GG were competitive against others. I opted to dig a trench (personally) as I didn’t want the cables nor all the gear on the side of my house but rather in the garage 12m away. GG did not offer to dig this trench or include it in the package. Currently the system is 7kW with a 5kW battery and I’m very content. Update: (going from 4 to 3 stars) Had to drop a star as the scaffolding is still up, handling and damaging my home in this bad weather. The level of communication and correspondence from GG to its 3rd parties and client is horrendous. The solar installation had been completed with the remedial work on the 20th Nov. The scaffolding got taken down the 10th Dec. - Apparently there was no to little or even complete communication between the 3rd parties as there was apparently still pending work to be done that was already completed on the 20th Nov. Outrageous! Better correspondence is to be had with all parties involved. Would I recommend GG? Sure!”

Helpful Report

“From start to finish, kept me informed of all that was required by me and what they were supplying, Will, the electrian/installer, was so informative and helpful, I can't praise him and his team enough”

Helpful Report

“Glow Green are an absolute joke of a company, stay well away from them. I have boiler insurance with Utility Warehouse and when an engineer came to service my boiler I was told I needed a new boiler because some of the parts that were needed were obsolete due to the age of the boiler. Utility Warehouse then put me in touch with Glow Green. What an absolute joke of a company. An engineer and his daughter came out to start fitting the new boiler last Thursday, then spent 4 hours in my house doing whatever they had to do and then left at 2.30pm telling my daughter in law they would be back the following day to commission the boiler, I was in work so I didn’t speak to them. They didn’t inform us we would have no gas to the oven, no hot water and no heating. The engineer and his daughter then didn’t turn up on Friday, despite 12 telephone calls to Glow Green I am still sitting here on Sunday with no gas to the oven, no hot water and no heating. It is the middle of winter and I have a 7 month old baby in the house. Glow Green do not care about this. Is there somewhere I can go to complain about this. Surely Glow Green have a legal responsibility to get my heating and hot water back on within a certain time and can’t just leave us 4 days without gas 🤬🤬🤬”

Helpful Report

“Fantastic service, price was lower than others and very quick from quote to installation. Can recommend.”

Helpful Report

“From start to finish the team at glow green have been fantastic. They ask if you have a preference as to the make of boiler you are looking for and they are knowledgeable about it too. Just what you need from the customer care team. Delivery of the boiler and parts was super fast although we did have a slight issue with fitting(few missed appointments)they are compensating us with this so no complaints Michael was our installer and he was very efficient and extremely tidy. He did a fantastic job and explained how to use it when he finished. We had a courtesy call the next day to check we were happy and we are, very much recommend glow green to everyone. Thankyou to everyone”

Helpful Report

“Been struggling with my Solar for the last two months nearly and still waiting for an engineer to visit. So very poor of GlowGreen!!!”

Helpful Report

“I found this company by chance on facebook and I firmly believe they were an answer to my prayer. A few weeks earlier my boiler had stopped working and my family and I had to live without heating or hot water for over a month. Not the best situation to be in during an increasingly cold and wet autumn! Not being able to afford a new boiler I started panicking and looking at credit card transfers etc. After a while I literally started praying and that’s when I saw Glow Green’s ad on facebook. I decided to fill in their short form and 10 minutes later I got a call back from a lovely man who explained everything really clearly to me, including information about finance options. Within 30 minutes I had a quote from Glow Green which I was happy with and I was able to take advantage of their buy now pay later scheme. They came to fit my boiler a week later and, in spite of there being extra unexpected work involved to complete the installation, I was extremely happy with the whole process. As stated in their agreement this did not incur any extra costs and I will only have to pay the price originally quoted to me. Glow Green is an excellent company. Their customer service is brilliant. They kept me informed every step of the way, before and after the delivery and subsequent fitting. In summary, I felt very looked after by them. This is the first time I have felt this positive about a company. If you are in any doubt, please don’t hesitate. I cannot recommend them highly enough.”

Helpful Report

“I can only give top Marks to Glow Green for a fantastic experience I had as a customer. Very professional and helpful arranging for a very good combi fitting. Engineer was very professional and left my property in a clean and tidyway. Thank you Team.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,340 reviews