Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.20

4.2 Rating 2,512 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

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Glow Green Ltd 5 star review on 20th October 2023

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Anonymous

Anonymous // 01/01/2019

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“Competitive pricing, knowledgeable staff and careful installer. This is a company that appears to care with great after care. Recommended.”

Helpful Report

“Excellent service from Ian at Glow Green. He was professional, friendly and knowledgeable throughout the boiler service. He arrived on time, carried out a thorough check of the boiler and made sure everything was working correctly and safely. Ian also took the time to explain what he was checking and answered any questions I had. Very tidy, efficient and clearly experienced. Really pleased with the service and would happily recommend Ian and Glow Green to others. Thank you!”

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“Excellent service”

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“* Updated 18 minutes ago Such a shame. Very good at installing but not so good at communicating. Chasing when my additional battery will be installed but no response 28/08/26 Still not been contacted by the planning department 14/09/26 had a call, my order was resent, which I signed and sent back and again, silence. 28/09/26 battery fitted but was not fitted correctly as it is now hampering my summary usage app. I have been advised the CT clamp hasn't been fitted correctly. Logged the fault Saturday with online support, heard nothing. Called in today and was told the person handling my case would contact me. Nothing as yet 30/09/26 Received a phone call to say that the installers would be with me either Wednesday evening or Thursday. No confirmation received. I guess now they have the money they are not interested.”

Helpful Report

“We used Glow Green to supply and install our solar system, spending around £13,000, and unfortunately the experience has been extremely disappointing. The workmanship has been poor. Some of the panels on the rear of the property do not sit flat, and our roof was also damaged during the installation. The equipment supplied was Duracell-branded, and our experience with it has been very poor. The app is unreliable and frustrating to use, and we have had repeated issues with the system. Despite how the equipment may be marketed, based on our experience I would not consider it premium equipment at all. When we originally asked about having the batteries installed in the loft, this was agreed without any warning to us that this could present additional safety concerns. A year later, we have become increasingly uncomfortable with the location of the batteries and inverters. Both of the inverters installed as part of the original system have now required replacement within roughly a year. When Glow Green were arranging to return to replace them, we asked whether the batteries and inverters could be moved to a safer location outside the property. We even made it clear that we were prepared to pay for this work ourselves. Glow Green's response was that they would not carry out the relocation, even if we paid them, and that we would instead need to instruct a third-party installer. Throughout the numerous issues we have experienced, we have found Glow Green difficult and frustrating to deal with. In fairness, Duracell's after-sales support has been much more helpful, and without their involvement I am not sure we would have got as far as we have in resolving the problems. Based on our experience, I would not recommend Glow Green. I would also strongly advise anyone considering a solar installation to research the exact make and model of the inverter, batteries and monitoring system being supplied rather than simply accepting the equipment recommended by the installer. For something costing around £13,000 and expected to remain on your home for many years, I expected significantly better workmanship, equipment and after-sales support.”

Helpful Report

“Professional service, great communication and advice, from boiler installation and subsequent servicing.”

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“Really competitive quote, I obtained an initial quote from a well known energy supplier. Glow green not only beat the quote by£2k, the solar panels were a higher wattage and better quality. On the week of install, the scaffolding team, roofers and electricians were all top notch and took the time to explain what they were doing and what could be expected. The site was cleared of rubbish after all works were completed. Contact with green glow was excellent throughout and aftercare reassured me when I could expect the all important paperwork to sell my excess electric back to the grid. All in all I wish I had installed Solar and a battery earlier and I would highly recommend Green Glow to you.”

Helpful Report

“Over all I am very happy with sale and the installation of my solar panels and batteries, the only down side is that I am waiting for a reply from a query i sent to customer service. Yhe web dite you use fir customer services is nit user friendly. Other wise I would have given 5 stars.”

Helpful Report

“Glow Green were fantastic right from the start.Robert the heating engineer was brilliant throughout the installation.He worked tirelessly and was thorough in taking away any waste. I highly recommend Glow Green to install a boiler at a great price and all work to a high standard.”

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“Excellent service from the enquiry and subsequent quotation through installation and aftercare. A great service from the whole team. Will definitely recommend to friends and colleagues and could be more pleased with the whole setup. Well done to all and thank you.”

Helpful Report

“Anonymous “From the scaffolding team, the roofers, the delivery guy to the electricians, the whole experience was great. The teams were friendly and helpful and they took all the rubbish away and left the whole area tidy. The wiring was fitted brilliantly and very neat. Couldn’t be happier. Would definitely recommend Glow Green AAAAA++++++”

Helpful Report

“I’m genuinely so pleased with my solar PV installation. From start to finish, the team were friendly, professional and incredibly helpful. They took the time to explain everything clearly, answered all my questions, and made the whole process feel easy and stress-free. The installation was completed to a really high standard, and they left everything clean and tidy. Seeing the system up and running and producing our own electricity is such a great feeling, and I’m really glad I went ahead with it. I honestly couldn’t be happier with the service I received. I would wholeheartedly recommend this company to friends, family or anyone thinking about having solar panels installed — it’s been a great experience from beginning to end.”

Helpful Report

“From the scaffolding team, the roofers, the delivery guy to the electricians, the whole experience was great. The teams were friendly and helpful and they took all the rubbish away and left the whole area tidy. The wiring was fitted brilliantly and very neat. Couldn’t be happier. Would definitely recommend”

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“Excellent service from start to finish. Understood our needs and converted to technical spec. Planning and installation was smoothly done!”

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“I was very pleased with the Engineer and Electrician. The work was done quickly tidily and efficiently. The engineers were polite friendly and explained everything vey well”

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“Competitive price, smooth process and tidy, clean install. I'm more than happy with the whole experience and set up. Would recommend”

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“Excellent service. Good, friendly and quick. Boiler running well.”

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“Great Service from start to finish.”

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“Had a few unexpected problems, with no show from an engineer but in the end the one that came was brilliant. Glowgreen sorted things out in the end.”

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“I was impressed by how patiently and respectfully the team handled every issue I brought to their attention.”

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Glow Green Ltd is rated 4.2 based on 2,512 reviews