Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.20

4.2 Rating 2,507 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,507 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“The service is excellent by phone and the installer and after care”

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“Horrific ! Damage to my roof my bathroom and broke a neighbours window avoid at all costs they will blame the contractors they instruct and say they are liable . Filmed me and my bathroom without my prior knowledge”

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“Very disappointed with my experience with Glow Green. The sales process was smooth, but once the installation was completed, the after-sales support has been extremely poor. Within the first few months, my system developed faults multiple times. More recently, I discovered dampness, mould, and water marks in my loft around the area where the solar installation cables were routed. I raised these concerns with Glow Green and provided photos and videos showing the issues. An inspection was arranged, but the contractor who attended did not properly inspect the loft space and, in my opinion, did not carry out a thorough assessment before submitting a report. Despite my concerns and evidence, I have spent months trying to get answers and a resolution. I also discovered that one of my solar panel strings is significantly underperforming compared to the other, meaning the system is not generating the level of power I was led to expect when purchasing it. The most frustrating part has been the communication. Responses are slow, follow-up is poor, and I constantly have to chase for updates. As a customer, I expected much better support when reporting issues with a relatively new installation. My advice to anyone considering Glow Green is to look very carefully at the quality of the installation contractors being used and to consider how important after-sales support is if something goes wrong. Unfortunately, based on my experience, I cannot recommend Glow Green.”

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“We found that the whole process of getting our solar panels and getting them installed was made easy as the staff that we had dealings with at Glow Green were always helpful. We were given 3 quotes for different configurations with a full description of each configuration along with costings and payback periods. There was no pressure to buy any of the configurations and we were given plenty of time to decide what we were going to do. Once we had decided we were kept fully informed as to how order was progressing and when to expect the delivery of items and installation. Deliveries arrived on the expected dates but we did have a change of installation date. The installation went well considering it was poring with rain but it was still completed in just over half a day. The rubbish was tidied up and left out in front of the house ready for collection. Everything so far is working well and overall our experience with Glow Green has been very positive.”

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“Had a boiler service recently and it was excellent. I was given plenty of notice by the engineer and he was quick and efficient. Five stars!”

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“Our engineer, Che, was great. Really nice guy, great customer service and communication. He's a credit to the company.”

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“The contractor called me in advance, turned up on time and answered any quetions I had. After completing the worcester boiler service he updated my annual service sheet all in place for next year.”

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“Very slick process with excellent communication throughout. The installation itself was straightforward and the installers were efficient, polite and tidy. The weather was atrocious on the day but they carried on regardless! 5 stars from us for all aspects of the install.”

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“Customer service is brilliant they keep you well informed, date's and time, you get a reminder day before, you can range a other time if not convenient. Really good value a month.”

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“The overall process was very smooth, and the cost came out alot cheaper than what we were quoted by a leading competitor. Very pleased with the outcome.”

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“Well I did ask around for 4 indoor ac unit. I got different answer from different companys which made me not sure about having 4 indoor unit. Spoke to jaymee he explain me how green glow can make it work easily and simple. Which would not put alot of load on outdoor unit.”

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“Terrible Company I contracted Glow Green to install a Tesla Powerwall battery, but the entire process has been characterised by missed appointments, poor communication, contradictory information, and a complete lack of professionalism. The installation was originally scheduled for 12 May 2026 and then rescheduled for 14 May 2026. On both occasions, I rearranged my commitments and stayed at home waiting for the installation team. Nobody attended either appointment, and no advance notice, explanation, or apology was provided. When I contacted customer services, nobody could explain why the appointments had been missed. To make matters worse, as of 8 June 2026, the battery still has not been installed. The most alarming part of the experience was being informed by Glow Green that the battery had already been installed when no installation had taken place. Being told that major work has been completed when it clearly has not raises serious concerns about the company's internal records, communication, and project management processes. My confidence in the company was already low, but this is not an isolated issue. I also raised a separate complaint on 11 February 2026, and almost four months later I am still being told that the matter is under investigation with no meaningful resolution. The customer service has been extremely disappointing, the installation process has been badly managed, and the complaints handling process has been painfully slow and ineffective. For a company entrusted with significant home energy projects, this level of service is simply unacceptable. Based on my experience, I would strongly advise potential customers to think carefully before choosing Glow Green. I have lost confidence in the company's ability to communicate effectively, manage installations properly, and resolve customer complaints in a reasonable timeframe. I cannot recommend Glow Green.”

Helpful Report

“Avoid Glow Green. The subcontractor who did the install (13/02/2026) and sacffolders were spot on — no issues. Unfortunately, the rest of the experience has been an absolute nightmare. As soon as they’ve taken your money, you’re on your own. Endless chasing just to get a reply Promises to call back that never happen Passed between departments who contradict each other No one taking ownership of anything Contractors turning up unannounced with zero communication Glow Green change agreed system components without notification and state this is allowed under their T's&C's, which I agree with, however the changes need the same functionality which is not the situation in my case (even admitted by GG) but without any intention of rectifying but just syaing it is not needed. They have not satified the signed contract and this case can go to small claims court if necessary. It honestly feels like they’re just buying time and hoping you give up. After nearly 10 weeks of chasing, their idea of a resolution was a token £150 and a refusal to properly deal with the rest of the issues. They’re far more interested in defending themselves than helping customers. Would not use again and would not recommend to anyone. I am now having to pursue this through Section 75, MCS complaints, HIES, Green Homes Dispute Resolution and FHIO/FSO, which says everything about how this has been handled.”

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“Very helpful with great engineers, thanks glowgreen.”

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“Glow green have always responded to any of my queries quickly and professionally , whoever comes to service my boiler they are professional , polite and job done efficiently .”

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“They've now programmed my boiler programmer”

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“Glowgreen provided a good value quote, less than others and with more panels. No home visit was necessary although I assisted with tweaking the arrangement using house drawings. GG handled the DNO application, it took a few weeks for that to come through. Equipment delivery scaffold install and solar install all happened pretty much to the planned time scales. The local Scottish 3 man installation team were professional and very hard working and completed the install of 30 panels battery etc etc in 2 days having to endure some bad weather, amazing. Neat installation of the roof work and electrical work. Solar now working well, just waiting for final Distributor Network Organisation letter to allow payment for power export to grid. Get a quote you may be surprised.”

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“Brilliant service! Great communication, very friendly and helpful customer service. every step of the way with the planning and timeline was flawless. Im very happy with the service.”

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“Very professional clean and tidy great job from start to finish.”

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“What an excellent service was provided from start to finish with my solar installation from Ben and the team at Glow Green. I was keep well informed throughout the process which was faultless. Everything went quickly and smoothly with the installation team, George, Karl and the sparky (sorry forgot his name) to be a great team with speed of installation and very informative thought the process. Scaffolding was up and down within two weeks from start to finish so hats off to Robbie and his team. I would like to say a big thank you to all that was involved in the process. Glow Green Ltd is highly recommended by me. 😁”

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Glow Green Ltd is rated 4.2 based on 2,507 reviews