Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.11

4.1 Rating 4,761 Reviews

78 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,761 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 77%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast and efficient service from Alex. Problem solved.”

Helpful Report

Posted 2 years ago

Thank you for the feedback for Alex all reviews are really valued by the team

Posted 2 years ago

“No complaints about the repairs service but the communication with your sales department was shocking. Our fridge freezer couldn’t be repaired so your chap said he’d contact the sales dept. A young lady did contact me and I asked her to give me a call back the following morning which didn’t happen. Since then I have contacted you twice and you said on both occasions I would be sent options regarding purchasing a new fridge freezer which again has never happened. I will now be taking my custom elsewhere.”

Helpful Report

Posted 2 years ago

Thank you for the review, we really do appreciate and listen to the feedback and I will pass this to the team - thank you. This is not at all the speedy service we wish to offer an apologise for the inconvenience. Thank you

Posted 2 years ago

“Kupperbush Team , It has been nearly 5 months waiting for my oven to be fixed ! I have received no responses or updates from you only excuses if you don’t have the answer who does ! Basically I feel you are all taking a piss at my expense ! Im sorry but this is unacceptable I have been waiting since November and we are nearing April now !! This service is pathetic no one should be made to suffer for so long !”

Helpful Report

Posted 2 years ago

I apologise for the inconvenience and that I am reading this review, this is not at all the intention or the standard set by Glotech, I will ask that our spares department and Customer service manager contact Kuppersbush in Germany directly today for an immediate update or resolution - Thank you

Posted 2 years ago

“My experience with Glotech has been horrendous from the day they delivered the dishwasher. I had purchased a Gold Install Service worth £149.00 (£124 after discounts from charges adjusted from repair visit) along with the appliance purchase. They were supposed to be installing the dishwasher and removing the old one. However, on arrival the person delivering advised that the will change this to delivery only as they saw some droplets under the main kitchen sink pipe and suspected a minor leak. The delivery person advised that he will change the order to delivery only and we could go ahead and get our own tradesman to install. We got the unit installed ourselves without any issues and since then I have been chasing Glotech for refund. I called nearly 8 times over two weeks spoke with more than half a dozen people who promised me call backs that never happened. I finally wrote them an email on 27/03 stating my intention to go legal and managed to finally get in touch with them today to be advised that they wouldn't refund my money without giving a valid reason. I have asked them to give this to me in writing and will now be taking a legal recourse. They way Glotech has dealt with my issue, I highly regret doing a purchase through them and would ask the other consumers to keep this in mind if they intend to make a purchase through Glotech.”

Helpful Report

Posted 2 years ago

“Good service but unfortunately the item wasn't repairable.”

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Posted 2 years ago

Thank you for the review - it is very disappointing when an appliance is beyond the help of our great team of engineers- we wish you well with your replacement appliance.

Posted 2 years ago

“Excellent service from Alex”

Helpful Report

Posted 2 years ago

Thank you for the review the team really do appreciate the feedback.

Posted 2 years ago

“Brilliant service. Diagnosed my issue, ordered parts and fixed it all within the week.”

Helpful Report

Posted 2 years ago

“Alex took time to investigate the problem and explained what our options are. Very polite. Very good service”

Helpful Report

Posted 2 years ago

Thank you for the review - the feedback is really appreciated by the the team and we do appreciate this

Posted 2 years ago

“Excellent service, I had a faulty dishwasher, the service engineer Max arrived the next day to fix my machine - it needed a new part, this was ordered immediately and once in stock Max returned to repair the machine, he was prompt, called me before arrival and mended my appliance. I can highly recommend this company”

Helpful Report

Posted 2 years ago

“Excellent service, friendly and quick and fixed quickly too for a very reasonable price and had the part which was needed”

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Posted 2 years ago

Thank you for the review we really do appreciate and value the feedback.

Posted 2 years ago

“Great service, thank you”

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Posted 2 years ago

Thank you for taking the time to give us feedback we appreciate the review.

Posted 2 years ago

“Engineer fine ....background staff poor...failed to get product information out efficiently...forced to go elsewhere to order/ purchase product .....will not be coming back to company”

Helpful Report

Posted 2 years ago

Good afternoon, I understand from your repair report that the appliance was beyond repair due to damage in the wall of the appliance - this is very frustrating for any customer , however I believe your comments relate to the time taken for the follow up from our sales team to get the quote back to you, from Friday the 17th to Tuesday the 21st. We can only apologise for the inconvenience for this delay due to the work pressure and number of quotes requested. We do hope that your new appliance gives you many years of great service and are sad that we lost your customer for the purchase. - thank you for the feedback which will be passed to the team.

Posted 2 years ago

“Prompt and informative service. Will recommend using them.”

Helpful Report

Posted 2 years ago

Thank you for the feedback in your review

Posted 2 years ago

“From going on line and booking, to getting the job done was brilliant young man ( can't remember his name, sorry) got the job done really quickly, only wish you had done the vat at the same time on line adding to engineer as I thought it was £67 + parts, but the vat was added on the day to take it up to £81 plus parts, so it came to £97, I paid cash, £100 but he never had change, so I told him to keep it, but apart from that a brilliant job”

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Posted 2 years ago

Thank you for taking the time to give feedback and raise this review we really do appreciate the feedback.

Posted 2 years ago

“excellent service.analysed problem ,kept me advised and replaced parts efficiently”

Helpful Report

Posted 2 years ago

Thank you for taking the time to raise this review and give your feedback we really do appreciate it.

Posted 2 years ago

“Friendly and efficient. Would recommend them and definitely use them again.”

Helpful Report

Posted 2 years ago

Thank you for the feedback and review the team really appreciate this .

Posted 2 years ago

“Emailed Confirming time and date. Email stated that if I don’t hear anything else the technician would turn up on that day. The time passed and no one came. I called the contractor that they had hired for the job. They had never received any request and never heard of the job.”

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Posted 2 years ago

“The engineer initially could not find the fault and went out of his way to locate the issue. Very pleased and will use Glotech again and also recommend Lynn lewis”

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Posted 2 years ago

Thank you for the feedback in your review the team really appreciate this.

Posted 2 years ago

“Very good service and reliable to”

Helpful Report

Posted 2 years ago

Good morning- thank you for taking the time to raise the review the team appreciate the feedback.

Posted 2 years ago

“Fast and professional service”

Helpful Report

Posted 2 years ago

Thank you for the great feedback - the team really appreciate it.

Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,761 reviews