Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.09

4.1 Rating 4,807 Reviews

77 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.1

Based on 4,807 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.9 out of 5
Returns & Refunds
Refunds Process	Difficult

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“prompt efficient service”

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Posted 2 years ago

Thank you for raising the review - your feedback is valued.

Posted 2 years ago

“Friendly efficient service, helpful advice. Alex was the engineer”

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Posted 2 years ago

Thank you for the review we are so glad you found our family run business so helpful and friendly.

Posted 2 years ago

“Excellent professional service. Have written fully aleady”

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Posted 2 years ago

Thank you for the review we value the feedback and are so glad you fond us excellent and the teams professional.

Posted 2 years ago

“Excellent service. You have removed the stress from repairs.”

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Posted 2 years ago

Thank you for the review and the feedback - we are so pleased that we have been able to remove the stress from your day.

Posted 2 years ago

“I booked an appointment, then on the morning of the appointment received a message to say they can’t make the appointment and to call them back if we wanted another appointment. The following day workman turns up, despite me never booking the appointment as I already had someone who can do the job same day. I’m getting endless emails now telling me they are so happy they fixed my machine ….. poor When you book an appointment and take time off work for an appointment you’ve booked to be cancelled same time.. not good. Also the call out charge is about £50 too expensive in my area. Another guy has fixed my machine with parts for less than their labour charge. Shop around first”

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Posted 2 years ago

Good afternoon, firstly we apologise that the online booking you requested could not be confirmed- the online booking was made at 21:28 pm 28th March our customer service team check all online bookings asap and I can see that the following morning 9.21am a text was sent to you and also a V/M was left to explain. The booking you made was for the 30th and we notified you on the 29th therefore you were notified prior to your day off as early as we could the morning after the booking and prior to the day of the booking. ..... Good morning Thank you for booking with Glotech. Unfortunately, the date you have requested is unavailable. Our Engr will attend on Friday 31/03 between 8-1 pm. Could you please call us to confirm on 01727896789. Ref# 1102680. Many thanks, Glotech *** 09:21 29/03/23 *** following this there was no record of a call in to say you had cancelled that appointment - no charges were made and the engineer called to give you his eta and that was when we knew you had cancelled, we are pleased that you have been able to resolve the appliance fault. I can confirm however that we charge an inclusive Labour Fee and warranty for the repairs we book and our charges are available on the website or via the customer service line. - thank you for the feedback.

Posted 2 years ago

“Very professional and I’m sort time my washing machine has been repaired”

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Posted 2 years ago

Thank you for the review and feedback which we really do value- thank you

Posted 2 years ago

“efficient, helpful and fast service.”

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Posted 2 years ago

Thank yuo for the review - we value the feedback.

Posted 2 years ago

“Great quick and efficient service.”

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Posted 2 years ago

thank you for the review all feedback is really valued.

Posted 2 years ago

“Not a lot to report. We were advised our wine cooler would not be repaired as the coolant gas had leaked.”

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Posted 2 years ago

“Very friendly and very professional. Very good service”

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Posted 2 years ago

Thank you for the feedback in your review. We do value this Thank you

Posted 2 years ago

“Engineer came on time to repair ice-maker in LG fridge-freezer and was very pleasant & helpful. However, the ice-maker is still NOT working !”

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Posted 2 years ago

Good afternoon, I can see from the engineers notes on Friday 30th that the engineer worked on the icemaker for your appliance and left it to test to see if this would resolve it rather than charge you for a replacement part that you may not require. he has also put a second note on yesterday to say you do require the icemaker , I am sorry if you have not been contacted today to confirm and order that part. I have sent your details to the customer service manager and some one will contact you tomorrow however if you wish to call in tomorrow the lines are open from 8.30am and a member of the team can assist you. Thank you

Posted 2 years ago

“Diligent and professional”

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Posted 2 years ago

“jThe engineer arrived promptly but unfortunately he was unable to repair the machine due to the condition of the interior casing. He did me the honour of placing it outside. I will certainly keep you in mind should any of my appliances need attention.”

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Posted 2 years ago

“Charged £105 and did nothing at all…🤬🥵😡”

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Posted 2 years ago

“Very professional and polite, plus…cleaned up afterwards”

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Posted 2 years ago

“My only gripe is that the first receptionist I spoke to, to arrange a meeting, was rather off-hand. I then received an email to say the meeting I had purposefully arranged for the afternoon as we were out in the morning, had been re-timed (without discussion). I phoned to say we are not here, as I had made clear and cancelled. The engineer then turned up at 8.30 the next morning, fortunately completing his work before we had to leave the house. What a shambles, especially as he had come from Walsall. The engineer himself was courteous and efficient but he spare part is unavailable, sadly”

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Posted 2 years ago

“Great service from Alex”

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Posted 2 years ago

Thank you for the positive feedback for Alex.

Posted 2 years ago

“Great service from Alex”

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Posted 2 years ago

“Superb job done by Alex today”

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Posted 2 years ago

Thank you for the review and feedback for Alex.

Posted 2 years ago

“Nothing worse than a washing machine giving up on you. Being slightly concerned I was going to spend as much having to repair as buying a new (cheap) machine, I decided to take the risk. I was able to book an appointment within 2 days for an all-day slot. Received a shorter slot on the morning of the repair day and then a call 30 minutes prior to arrival. Engineer came, looked and listened for 30 seconds and diagnosed the issue. Parts replaced and machine up and running again. Spend a total of 120 which was worth it. Thanks”

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Posted 2 years ago

Glotech Repairs is rated 4.1 based on 4,807 reviews