Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,966 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,966 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

Visit Website

Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

Write Your review

Tell us how Glotech Repairs made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Contacted Glotect to repair my Neff Microwave that was making a noise & cutting out. Was assured the engineer would come & have the correct part to fix the problem. When he showed up he thought he was to fix a washing machine. demanded a callout fee of £93.54 & said the office will call me to make a further appointment . I was called 4 days later & told the parts needed will cost £450.00 . I then called Neff service & arranged one of there engineers & was charged £105. oo for the part. Be warned Glotech are a rip off company never use them.”

Helpful Report

Posted 3 years ago

Good evening - I am sorry to be reading this review, I have located your repair and will look into the details you have provided - my initial thoughts obviously tis that some how there has been a data entry error and obviously I will look into the details surrounding the parts a for you. thank you

Posted 3 years ago

“I am very dissatisfied with this company I have had 3 visits from them to repair my dishwasher and still not fixed but wanted me to pay more .The first visit I was told I needed a new motor so that was ordered and I paid up front ,the second visit it appeared the item ordered was incorrect and at a cheaper price (no refund ) the third visit again the engineer was back and forth to his van bearing in mind he was the second engineer that that attended and ordered that part and he then said it was wrong and he needed to order an additional part at an extra cost.l still had no refund no contact please beware,I do not recommend this company.”

Helpful Report

Posted 3 years ago

Private Message Sent to yjhanrahan17@gmail.com Good Morning - This is very disappointing to read and I understand you frustration - however as you have reviewed anonymously I have sent a private reply for your details so that I can have the customer service team look into your repair - thank you

Posted 3 years ago

“I do not recommend the glotech services . They came to fix my fridge charge 105 pound and they said it going to cost 250 and they don’t give any warranty that they will fix it and that they do not recommend fixing it. After 5 min the engineer left with my 105 pound. Ridiculous”

Helpful Report

Posted 3 years ago

Thank you for your feedback, The cost of the labour charge for attending and diagnosing and if possible effecting a repair is clearly given when the booking is confirmed and explained that it is none refundable. This one off labour cost covers the team in the office making the booking with you, the qualified engineer attending in a stocked van with fuel these cost do need to be covered, however this is a one time charge. If the engineer had needed to order a part (it is impossible to carry every possible part for every appliance in the van unfortunately) you would only have paid for the part as an extra cost, his reattending and time to carry out the repair is included in that charge. . you had a qualified and experienced engineer attend your appliance and there was a system fault the cost of the parts to repair was supplied to you at this point you did not wish to proceed however , the engineer spent time talking with you and discussed that we were able to quote replacement options if you wanted us to. He took all of the sizes whilst he was with you and requested on your approval a quote for an American style 4 door with out a water tank. 50% of the labour cost is taken from the delivery and install of a new appliance this is a gesture of good will to the customer, if a customer wishes to proceed with the purchase, We arranged quotes and tried to contact you on four occasions to see if you wished to proceed on the 5th time we did manage to speak with you however you had found an alternative appliance and did not want to proceed. We hope that your chosen new appliance gives you many years of good service- Thank you

Posted 3 years ago

“iused glotech to repair dish washer two months later after the initial diagnosis i am still waiting for a repair although they took payment before repair they have not carried out.they have effectively stole my money. regards disatisfied customer”

Helpful Report

Posted 3 years ago

I will ask our customer service manager to investigate your comments meantime I can see that you have a booking on the 6th with the engineer and the part that was delayed. Thank you

Posted 3 years ago

Good Morning, I understand that following my request to the management team you have spoken directly with our Engineering Manager who called you this morning, is monitoring the completion of your repair. Thank you for the feedback.

Posted 3 years ago

“Hi, I have booked a dishwasher repair on October 24th. My case was assigned to the Glotech Repairs South London branch. Since then, I received 6 visits from 2 technicians. The first technician made a diagnostic that turned out to be incorrect. The second visit he realised he ordered the wrong spare part. The third time he removed the wrong valve so he couldn't repair the dishwasher After calling a minimum of 6 times to the call centre and spoken with Ben and several representatives, they sent another technician. I was expecting Ben to come to my house in person as this became a real problem and you admitted you didn't manage things properly and you weren't providing a good service. At this point I am not concerned about the 'customer satisfaction' but I want my dishwasher up and running. Today (6th visit), the technician seems to have burnt out the dishwasher (it smells, and it generated a short circuit that cut off the light). As you can tell, this is unacceptable! I called the call centre but due to short staff, there was nobody there to pick my call. Hi, I have booked a dishwasher repair on October 24th. My case was assigned to the Glotech Repairs South London branch. Since then, I received 6 visits from 2 technicians. The first technician made a diagnostic that turned out to be incorrect. The second visit he realised he ordered the wrong spare part. The third time he removed the wrong valve so he couldn't repair the dishwasher After calling a minimum of 6 times to the call centre and spoken with Ben and several representatives, they sent another technician. I was expecting Ben to come to my house in person as this became a real problem and you admitted you didn't manage things properly and you weren't providing a good service. At this point I am not concerned about the 'customer satisfaction' but I want my dishwasher up and running. My update on 28/12/2022. I had 2 more visits....to sum up, they burnt the main board (1st technician broke the valves, 2nd technician burnt the main board) 4 weeks ago, Ben from Glotech said that he will give me a used dishwasher and take mine's to repair it...in the meantime, he will buy a new main board .Of course, nothing has happened. Last Thursday they removed the main board to be repaired I do not where and I do not not when. Still waiting..”

Helpful Report

Posted 3 years ago

Good morning I understand the reason you have raised this review and although this is not our branch and we have no access to the Diary booking or details for South London - I have asked our Customer service manager to raise this urgently with them however this page is not for the South London Branch they will not see your review. In the meantime whilst we try and assist with urgently contacting South London to aim at resolving this I must confirm we have no access and no details to your repair notes.

Posted 3 years ago

“Had an engineer booked for over a week on day of repair got a phone call an hour before the end of my slot to say he wouldnt be coming and the next slot would be another week! Disgusting Service!”

Helpful Report

Posted 3 years ago

Good afternoon Our engineer who was due to attend had punctured tyre when on route to his morning appointment and due to the pressure for the roadside assistance he was still waiting in the pouring rain after 2 hours stood outside of the vehicle as per safety rules, we had to make the decision to inform everyone we would have to cancel. Because he was a Male and daytime he was a low priority to the rescue services, unfortunately this meant that all off his calls for today had to be cancelled this is very difficult for our customers and we apologise for the inconvenience however this was beyond anyone's control. We do understand the extra pressure during the festive period which makes for short weeks to reschedule appointments. We understand that this was disappointing and really do hope that your washing machine is repaired as quickly as possible - thank you

Posted 3 years ago

“I had an engineer booked4 weeks ago, the engineer came, assessed for spare part, which was ordered. Every time engineer was due to fit part, I was called to say engineer had bug. This happened 3 times up to Christmas, which left me without a fridge for the holidays. I am awaiting my refund as will never use them again and never recommend them. The staff were totally unhelpful. B”

Helpful Report

Posted 3 years ago

“We had no confirmation of the time of the visit so I phoned AND repairs to get the time and pay in advance. They said they couldn't come until Dec 29th. So I cancelled.”

Helpful Report

Posted 3 years ago

“Called to arrange an appointment to have my oven fixed, my details were taken down and an email confirmation was sent to me to advise the engineer would visit me between 8am-1pm next day. I waited in until 1pm and then looked up the reviews on this company, i was surprised at the amount of negative feedback anther at 1;15pm decided to call the engineer's office to be told "no such booking was made or confirmed" in hinds sight should have looked at reviews first - very dissatisfied with the whole experience - would never use again and i would advise to read the reviews and make your own mind up”

Helpful Report

Posted 3 years ago

“Very poor. We booked a tumble drier repair that has turned into a month of reschedules and excuses. Three visits - one to diagnose problem. One where engineer turned up but didn’t have correct tools to fix. One where he asked for help to move appliance then said another part had broken. Then we had several rescheduled appointments where apparently the part we needed was frozen in a box…? Extremely unhelpful and now refusing to refund. All of this for a broken tumble drier belt. Please do not use their service! Feel as though this repair service is a scam.”

Helpful Report

Posted 3 years ago

Please could you forward your details and complaint as from the email address linked to this review I cannot find you on our system, it may not be Glotech Repairs that dealt with your appliance. please forward your details to repairs@glotech.com for further investigation. thank you

Posted 3 years ago

“So you leave a bad review they reply with we can’t find your booking. 1080617 Paid on the 8th December still waiting for a response”

Helpful Report

Posted 3 years ago

I would need your details to find the booking on the system if the Full name has not been left on an " Anonymous" review, I asked for the details so that we can ensure they are correct and investigate fully - this is to try and assist you not be difficult- thank you for the reference I can see that the part has been sent to your home address there have been several attempts by team members to call you even today an email was sent to you and a call made at 10:14 at 11:23 we are still trying to contact you. Thank you

Posted 3 years ago

“BEWARE OF THIS COMPANY - CUSTOMER SERVICE IS QUICH TO ASSIST BUT DONT BOOK APPOINTMENT. Called yesterday to make an appointment, was given a morning slot 8am-1pm and a price - waited till 1;15pm and called the number on the email confirmation and in the meantime looked at the reviews of this company ( in hindsight should have looked prior to booking) All the reviews send alarms out “DO NOT USE” “WASTE OF TIME” I called the number on the email and they told me not such booking had been made as Glotech do not have access to their diaries - therefore wast of time booking through them as you may as well go direct to the company. Very disappointing service - luckily I’m not out of pocket and can still shop around but the inconvenience of a wasted morning.”

Helpful Report

Posted 3 years ago

I am sorry that it looks like you booked with one of the Branches and we genuinely do not have access for the diary of those branches as they are booking into different areas. when on the phone the operative may have supplied you with the details for the correct branch. I am sorry that the service did not run smoothly for you on this occasion and wish you well with your repair for the appliance. Thank you

Posted 3 years ago

“Customer service nonexistent Don’t call back when promised do not answer emails. Did not attend when they said they would. Still unresolved”

Helpful Report

Posted 3 years ago

Good morning, I am sorry to see your review, however I cannot find your repair in our system with out the correct details, please could you email to repairs@glotech.com providing your booking reference and contact details so that this can be investigated asap to resolve for you. It may be that you are posting this on the incorrect review site ? You could be booked in a different area with Southeast or London South branches which I have no access to the diary to see. Therefore with the correct information I may be able to assist in having this investigated quicker for you. Thank you

Posted 3 years ago

“Only look for the option of earning more money by recommending you replace equipment for half the call-out charge!”

Helpful Report

Posted 3 years ago

Good afternoon , we are sorry to read your review, I can however assure you that we make no money by sending qualified and experienced engineer to attend a repair and just try to up sell, if we were looking to do this the opportunity would be there in the first phone call with you before filling a valuable diary slot and sending and experienced engineer out on the road, recommending you replace an appliance would only be due to your appliance being unrepairable. I can see the notes on your details say that our sales team could not assist with a replacement for you as they could not match a direct replacement and that you will be looking around yourself we understand it is frustrating when an appliance cannot be repaired however I can assure you the engineer did all he could to assist. - thank you we wish you well with what eve replacement you find.

Posted 3 years ago

“Do not use this company . Made appointment on line , no phone call back and engineer did not arrive in time slot . Did not have the decency to inform me they could not make appointment.”

Helpful Report

Posted 3 years ago

“Very disappointing. Charged 3 separate call out fees for 3 appliances which were all looked at on the same visit by the same guy. (£267 later!) No resolution to fix any of the appliances. I feel pretty ripped off and will not use again or recommend.”

Helpful Report

Posted 3 years ago

I feel that you comments are unfair to the business and the engineer .This is a very disappointing review to read about one of our top engineers who has a great reputation with our customers. looking at the notes on the system against your repairs, each appliance is treated differently as each may require time according to the appliance issues. All of your appliances have been diagnosed by a very experienced engineer His work notes state a) American style F/F - solenoid to activate the ice feed damaged " customer will prefer to get ice cubes out manually rather than replace the assembly case augur motor" b) Hoover tumble drier E15 error indicates heater relay, condenser is choked up and never been cleaned which has caused the issue with the heater relay and heater. requires new pcb, condenser and heater customer will replace locally c) Wine Cooler- Compressor faulty which has caused an issue with the pcb. Requires new Compressor and regas, as well as pcb. Customer will replace the unit later. Parts could be ordered for you if you had chosen to proceed. Thank you

Posted 3 years ago

“Not completely happy with this. Will phone back next week”

Helpful Report

Posted 3 years ago

“Booked them online as it said they were available on Monday. Then they called and not available until Weds which went out to Thursday. I specifically clarified whether the parts are still available for a Beko dishwasher which is no longer manufactured. Otherwise I would forsake the cost of an engineer visit and just get a new one. They said yes. The engineer said it couldn’t be fixed as they don’t have those parts. Also, they told my tenants this, but didn’t call me or update me at the time. I had to call them the next day to confirm.”

Helpful Report

Posted 3 years ago

“Really disappointed with the service if completely honest. The guy who came out was a lovely guy but had absolutely no confidence in him. £100 call out, £250 for a part that was fitted and within seconds ruined, now needed yet another completely different part at £250 . Kitchen sockets tripped tripped out leaving fridge and freezer with no power, i wasn’t told it had tripped out. Refund was given after the first part was ruined , which I’m assured will be credited back into my bank account, obviously didn’t pay £250 for second part as wasn’t paying £500 for parts and £100 call for a microwave that cost £450. Was quoted for replacement microwaves at the cost of nearly £900. You guessed it won’t be using these again.”

Helpful Report

Posted 3 years ago

“Engineer turned up 2 1/2 hours late and didn’t have a replacement bulb of the right size for an Electrolux cooker. £90 paid for nothing and will never use this firm again . Engineer was polite and apologetic , however .”

Helpful Report

Posted 3 years ago

could I confirm for you that if the engineer did not have the correct item on his van stock the part could be ordered in and that would be the only charge, the engineer return visit and repair is included in the original on off labour cost. - Thank you

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,966 reviews