Glotech Repairs Reviews

Name: Glotech Repairs
Address: Unit 2 Soothouse Spring, ,, St Albans
Rating: 4.02

4.0 Rating 4,964 Reviews

75 %

of reviewers recommend Glotech Repairs

Company Reviews

Metrics

Info

4.0

Based on 4,964 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glotech Repairs:

We are one of the UK's leading domestic appliance repairers, fixing almost all makes and models of appliances including washing machines, dishwashers, ovens, cookers, hobs, fridges, freezers, and more!

Please take a moment to read our customer's experiences and share your own.
We are always contactable by phone on 01727 896 789 or email at repairs@glotech.com.

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Location:

Unit 2 Soothouse Spring, ,
St Albans
AL3 6PF

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Glotech Repairs 5 star review on 7th February 2025

I Puddick

Glotech Repairs 5 star review on 12th July 2023

S Arora

Glotech Repairs 5 star review on 2nd April 2022

Glotech Repairs 5 star review on 22nd July 2021

M From Derbyshire

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Engineer came out to resolve a drainage issue with my washing machine, sump full of dirt which he cleaned out. 30 minutes after he left my kitchen floor flooded again, phoned to get him back, after 3 days of no response called office and told thy couldn’t get another engineer out for another 5 days. Got another company around same day and was told previous engineer hadn’t connected sump back properly and didn’t even clean it out properly. Spoke with their office about possible refund and pretty unsympathetic”

Helpful Report

Posted 3 years ago

Good afternoon - I cannot find you in our system either by name or email address please could you confirm your details in an email to repairs@glotech.com so that the customer service team can investigate for you, this is certainly not an experience that a Glotech customer should have and so we do need to identify you, investigate and provide feedback - thank you

Posted 3 years ago

“Ref 1093524 i have never experienced such appalling service by any providers till date. booked an engineer to check with repair on Dishwasher. Found the fault and paid for the part In February, when the new engineer arrived to fix the same he advised us the previous engineer had broke another part whilst trying to investigate the problem. So they have now ordered that part from the supplier and it's over 4 weeks but no idea on where the part is? As per the last conversation, i have been told they have to wait to hear from the parts supplier/manufacturer till they can resolve my problem. Due to a fault of their engineer i have been without a dish washer from over 6 weeks; no idea when this will be done? no senior manager willing to take responsibility!!”

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Posted 3 years ago

“Engineer never attent”

Helpful Report

Posted 3 years ago

“A week after booking I got a call the day before the appointment to say they didn’t actually have anyone available for the date of booking. I cancelled the booking.”

Helpful Report

Posted 3 years ago

“Prior to coming out I shared the model number of our oven and explained the problem. When they arrived, they said they could not mend the oven because it was too old and they could not get the part, but still insisted on us paying the call out charge of £93.54. I think they should have checked the age of the machine prior to the visit and told us that they would probably not be able to mend the machine if it required new parts. I would never use this company again.”

Helpful Report

Posted 3 years ago

I have sent a private reply to you as I cannot match you in our system. I will certainly look into this as all of our staff are required to check the age of the appliance on the initial call it is a field that is required to be filled in by the team. once you have confirmed I can investigate further - thank you

Posted 3 years ago

“I feel that the overall service was very poor. Having paid £85 up front as Glotech preferred, the day organised (Friday 10th March) was cancelled due to illness of the technician. The re-organised date (Tuesday 14th March) was equally disappointing as I was unable to receive notice of the technician’s arrival due to a bad phone signal. Although a Glotech lady called me again at 12am to say that the technician had arrived at my address, he didn’t wait for me to meet him despite assurances from the lady that she would ask him to. I think that if I have the patience to wait four days due to a cancellation from Glotech then Glotech should have the patience to wait half an hour for me to meet with their engineer. Also on the Friday I had any possible absence by me covered by my landlord but he wasn’t able to cover me on the Tuesday. I think it is unreasonable for Glotech to expect working people to cover times when there is no guarantee of a Glotech engineer’s arrival. When an engineer arrived on Thursday 16th he discovered what the problem was but my experience of the preceding days prevail.”

Helpful Report

Posted 3 years ago

It is very disappointing when any member of a working team is off ill and the impact it causes however these situations cannot be avoided we have apologised for that - your appointment was remade. due to the illness several of the engineers appointments were affected and obviously if the engineer waited for half an hour at the property of customer it would mean that as the day progressed he would not be able to attend other customers who also had bookings and were waiting - we do understand this was frustrating for you and apologise for the inconvenience however the engineer did attend to complete the repair on the second appointment which you were not home for and so he came back on the third booking and as you said he did diagnose the problem. we feel that 1* is very harsh given the circumstances we do however thank you for the feedback.

Posted 3 years ago

“The engineer came decided it was the compressor and that a replacement Fridge Freezer would be the best idea. He said someone would ring in two hours and also some quotes sent by email. No phone call no email. I phoned I emailed. Nothing. Then I get a automated email asking if I was happy with the work done! I would really like to get my call out charge back.”

Helpful Report

Posted 3 years ago

“Was charged full call-out price despite nothing being done or able to be fine to fix my model of Fridge as seal can’t be replaced. The Fridge model and serial number and problem was provided in advance so this could have been looked up by agent and saved a trip and £80 for nothing done.”

Helpful Report

Posted 3 years ago

Good afternoon - you had an experienced engineer attend your property, your repair fault was that the door was not sealing the engineer attended to check if this could be resolved any other way. on your brand of appliance a new door with the seal is required - had you chosen to proceed with the replacement the engineer cost to reattend and install is included in the labour cost. you have chosen not to proceed with the repair of the appliance this is a personal choice. We do hope that your replacement appliance offers many years of good service. - thank you.

Posted 3 years ago

“If I could give no star's I would. Booked a repair, they cancelled the afternoon before they were due to come out. Avoid this company, total shambles and time wasters!!”

Helpful Report

Posted 3 years ago

“Not great. I am trying to reschedule an appointment, I have spent forty minutes on the phone and sent two emails in the last four days and have had no response.”

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Posted 3 years ago

“I took the day off waited in from 12 -till the evening and no one came so sorry l am not satisfied”

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Posted 3 years ago

“Not impressed at all. That charged £81 and took 15 minutes to tell me my fridge freezer couldn’t be fixed! I won’t fall for that again!!”

Helpful Report

Posted 3 years ago

“Your engineer was here for just a minute did nothing and my washing machine is still not working and he charged me £81 and left. VERY poor service I would say. Mariam Emamy”

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Posted 3 years ago

“Awful. Said he couldn’t fix the problem because he couldn’t get the washing machine past the radiator. I did it within 30 seconds of him leaving. Didn’t inform us that these models could have recalls on them. He is supposed to be an expert. Charged me £81 for doing literally nothing”

Helpful Report

Posted 3 years ago

“If i could put less than 1 star i would. After filling out a form online a technician came and spent 3-4 minutes total at my house. Shook my washing machine and diagnosed it as completely broken and we would be needing a new one. So on top of a £500 new washer bill i had to pay Glotech £80 for 3 mins. Especially annoying when i had no phone call with anyone and was advised off the technician it could have been diagnosed over the phone very simply if anyone bothered to call me and ask a few simple questions. Absolutely predatory behaviour in a time when everyone is struggling with bills.”

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Posted 3 years ago

“The technician didn’t know the appliance even after I sent the model and brand when ordered the service and explain what the problem was. He had to call someone else which didn’t know either, then was told to go on utube to find the way to fix it which he did, told me it was done and when I opened the door a few times it came apart again at which time I told him there was a lock (he didn’t know about that either!) so he did it again. I was expecting a technician that knew the appliance and knew how to fix it. Aid neatly £100 for something I could have done myself! I have sent an email explaining that I was disappointed and the reply I had was quote’ “ No worries, thanks for letting us know, job closed and sent receipt.” appealing behaviour and treatment of customers!”

Helpful Report

Posted 3 years ago

“Your man was only there 5 mln did not even take the top off the machine and said parts where £220 took £81 and left ???”

Helpful Report

Posted 3 years ago

“Charged over £105 for 10 minutes to be told to buy a new fridge freezer. Bit of a rip-off as I was quoted £81, this Fee is supposed to include the labour of fitting new parts. won't bother next time, I get people have to make money but Jesus if you do that all day that's £600 an hour ?!!!?? just to tell people it's broken. I think it would be fairer if in these circumstances you reduced your fee as you cannot help, and effectively there is no labour and no return trip to fit parts. Phoned about the discrepancy in charges and was ignored, so yeh customer service after the fact was garbage as well.”

Helpful Report

Posted 3 years ago

“Didn't fix the washing machine. Overcharged us after not being fully transparent about the cost. NEVER AGAIN”

Helpful Report

Posted 3 years ago

Good morning - I understand from the notes that the appliance repair was not completed due to the cost of the parts required (NTC and PCB) the pricing given is for labour only and this does not include parts this is made clear on all calls by the team. we do hope that when you replace your appliance you have many years of great service from it - thank you

Posted 3 years ago

“I had the first 2 appointments cancelled by you. Engineer came 2 weeks after initial contact to repair fridge/freezer. Engineer when he came was very polite and left no mess. Fault was a tiny fan (2nd time this has happened to my Hoover freezer - not yet 2 years old), but was charged £244.75 for a replacement plus the £81.54 call out fee. As the spare part from Hoover costs £167.06 (itself a rip off) I am disappointed to be charged an extra £77.69 for this part. Engineer was scheduled to fit new part several days later with a AM slot. After phoning asking where he is, he turned up at 15.15. Would not use this company again.”

Helpful Report

Posted 3 years ago

Glotech Repairs is rated 4.0 based on 4,964 reviews